The Conference

 

 

 

 

Seamless West Africa brings together the greatest international innovators from the payments, fintech & ecommerce industries.

You will be be stimulated by innovators, industry disruptors and change agitators from across Africa and around the world.

Across 2 days of keynote presentations, panels, roundtables and interviews, this is the best way for you to showcase your thought leadership in front of Africa's most engaged commerce audience.

 

Accra, Ghana, 6 - 7 November 2018

Schedule

Create your personal agenda –check the favourite icon

Nov 509:00
Conference pass

Financial Inclusion Landscape: How is it evolving in West Africa?

Financial Inclusion Pre-event
  • The influence on economic growth
  • How is tech shaping financial inclusion
  • What the market needs and wants
  • Evaluating the gaps in the market
  • What role does regulation play?
Nov 511:00
Conference pass

Powering financial inclusion with digital payments

Financial Inclusion Pre-event
  • Digitalising a cash based SME
  • Accelerating digital commerce
  • Offering consumers a versatile, secure and convenient mobile payment option
  • Providing convenient, trusted places for people to use digital payments
Nov 513:30
Conference pass

Millennial’s: Reaching the next generation

Financial Inclusion Pre-event
  • What is the role of Fintech?
  • Tailoring products to be appealing and beneficial
  • How responsive is the market to the needs of the next generation
  • Reaching the unbanked
Owureku E. Asare, Director, Financial Inclusion Forum Africa
Nov 515:00
Conference pass

2020: A new era of collaboration

Financial Inclusion Pre-event
  • How are incumbents and fintechs partnering to drive financial inclusion?
  • Overcoming challenges and risks
  • How are innovations in e-money, agent banking, KYC and consumer protection enabling digital finance?
  • Fostering collaborations that breed innovation
  • Leapfrogging traditional entry points for financial inclusion

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Nov 609:00
Conference pass

The future of payments: where, when and what to expect

Keynotes
  • Where does the future of payments lie?
  • Integrating innovation, creativity and opportunity
  • Using tech to enhance and enable digital transaction capabilities
  • Diversifying payment methods while tailoring to the local community
  • What is the next step for Africa?
Nov 609:20
Conference pass

The eCommerce Landscape: transforming the future of online

Keynotes
  • Aligning your organisation for its digital future by using mobile
  • Cross border e-commerce going mainstream
  • The role of e-commerce in economic growth and development
  • Transforming domestic and international business
  • Enabling factors and barriers to e-commerce for development
  • Understanding the regulatory landscape
Nov 609:40
Conference pass

Creating a smoother payments process to boost trade finance in West Africa

Keynotes
  • The current climate and methods of settlement
  • Is using blockchain to approve document verification the future?
  • More mobile, less document heavy
  • What are the impacts for Client, the banks and the industry
Nov 611:20
Conference pass

Alternative payments: Streamlining the payment process

Track 1: Payments
  • Where do we stand with alternative payment methods?
  • Barriers to mainstream adoption and integration
  • Providing consumers a reason to register and use a service
  • Will security and authentication be a problem?
  • Using incentives to change consumer habits
Nov 611:20
Conference pass

Fintechs: Friend or Foe?

Track 2: Fintech
  • The role of start-ups within an innovation strategy
  • Understanding the opportunities and challenges for retail banks
  • Meeting changing customer demands
  • Experimenting in-house vs. buying in Fintech solutions
Nov 611:20
Conference pass

Mobile apps – driving revenue through the self-service approach

Track 3: Ecommerce
  • Enhancing the shopping experience by putting information at the customers fingertips
  • Seamless in-app navigation, communication and conversion
  • Personalising the inapp customer journey
  • Using API to streamlining inapp payments
Nov 611:40
Conference pass

The way forward for mobile payments

Track 1: Payments
  • Who will be the winners of the mobile payments battle?
  • Pushing product innovation
  • Streamlining customer enrolment and uptake
  • Leveraging cross-industry partnerships to take mobile payments across borders
Nov 611:40
Conference pass

Integration is key: Banks, Fintech and Financial inclusion

Track 2: Fintech
  • Leveraging mobile to drive financial inclusion
  • Capitalising on the need for financial inclusion
  • The financial impact of partnerships
  • Driving the speed and level of innovation
Nov 611:40
Conference pass

11:50 Top tips to roll out a successful, next gen m-commerce strategy

Track 3: Ecommerce
  • Keeping it simple
  • Increase security and authentication to allow for the future of single-click payments
  • Improve your marketing interactions
  • Use data and analytics to efficiently manage your strategy
Nov 612:00
Conference pass

Segmentation in the African Prepaid Market

Track 1: Payments
Nov 612:00
Conference pass

Collaboration & partnerships: How banks and fintechs can work together

Track 2: Fintech
  • Whats the strategy behind the collaboration?
  • Harnessing fintech innovation
  • Digital banking in a traditionally unbanked market
  • Finding your niche and changing how you do things
  • A focus on CX and what can be learnt from digital innovation
Nov 612:20
Conference pass

Accepting payments anytime, anywhere

Keynotes
Nov 612:20
Conference pass

Africa is a mobile first continent, but what do great mobile-first solutions actually look like?

Keynotes
Nov 612:20
Conference pass

e-Money Accounts

Keynotes
Nov 612:20
Conference pass

Evolution of mPOS terminals

Keynotes
Nov 612:20
Conference pass

Improving the online payments experience

Keynotes
Nov 614:20
Conference pass

How fintech and financial inclusion complement one another and why it works

Track 1: Payments
  • Embracing collaboration and existing within the ecosystem of banks
  • Speed, accountability and efficiency
  • Having an attractive CX
  • Target based offerings (small businesses and under banked)
Nov 614:20
Conference pass

API’s: The implementation process and the impact

Track 2: Fintech
  • Promoting partnerships through APIs
  • Allowing fintechs to build customised applications faster, quicker and more efficiently
  • Building the next generation of fintechs and deploying to a wide range of banks
  • Understanding regulatory and cybersecurity burdens
Charles Kie, Managing Director, Ecobank Nigeria
Nov 614:20
Conference pass

How to capitalise on regional X-border partnerships

Track 3: Ecommerce
Sofiène Marzouki, Managing Director: North Africa, Jumia
Nov 614:40
Conference pass

Product innovation and diversification: the evolving financial inclusion landscape in West Africa

Track 1: Payments
  • New age of collaboration
  • Rethinking regulation for inclusive innovation
  • Building trust and overcoming barriers
  • Who’s seizing the opportunity, who’s getting it right?
Nov 614:40
Conference pass

How to leverage your open banking strategy to compete with Fintechs

Track 2: Fintech
Nov 614:40
Conference pass

Meeting new customer demands: how to incorporate a X-border strategy into your business model

Track 3: Ecommerce
Nov 615:00
Conference pass

Learning from Financial Inclusion Initiatives in other emerging markets

Track 1: Payments
  • Accessing the major influencing factors
  • The importance of agent banking and partnerships
  • Mobile penetration as a route to boosting uptake
  • More competitive remittance options
  • New players, new solutions
Nov 615:00
Conference pass

Rise of the collaborative bank

Track 2: Fintech
  • Making open Banking a strategic priority
  • Critical for digital transformation
  • Data as a new digital business
  • Boosting the CX and creating new revenue streams
Kingsley Abiakweh, Head Of Cash Management Services, Transaction And Electronic Banking, Diamond Bank Benin
Nov 615:00
Conference pass

Crafting a first world x-border ecommerce strategy

Track 3: Ecommerce
  • Meeting growing expectations: investing in the right technology
  • Trial & error: taking an innovative, lean approach with constant testing
  • Don’t be left behind - Adapting for mobile
  • The implementation process for digital transformation
  • Optimising the B2B experience to match B2C expectations
Nov 616:00
Conference pass

How to incorporate biometric authentication into your digital ecosystem

Track 1: Payments
  • What does it look like
  • What impacts content diversification and technical levels
  • Authentication moving to mobile
  • Security, biometrics, AI
  • Who is killing the password?
Nov 616:00
Conference pass

Will digital banking be a driving force for digital ID in Africa?

Track 2: Fintech
  • KYC compliance: going digital
  • Digitally identifying and verifying the identity of clients
  • Tying digital and real-world identities together with greater certainty
  • Reducing fraud while removing friction from the process
  • Pushing the industry to increase trust levels by associating biometrics with digital identities
Nov 616:00
Conference pass

The experience revolution – surprising and delighting your customers

Track 3: Ecommerce
  • What we can learn from ecommerce giants
  • Shaping the customers decision making process through omnichannel and mobile
  • Applying a generous dash of emotional intelligence around customer behaviour
  • Combining data, people and processes
  • Data centralisation: Listening and acting on customer feedback
Nov 616:20
Conference pass

Predict & prevent: top tips to prevent cyber fraud

Track 1: Payments
  • Implement more defensive security methods
  • Going beyond “expert-based approaches’
  • Taking a deeper look into customers behavioural analytics
  • Is multi-factor authentication the way
Nov 616:20
Conference pass

Real time payments for real-time banking and (Telco) mobile financial services

Track 2: Fintech
  • A nation-wide real-time payments system
  • Use of emerging tech to achieve your vision
  • Invest substantially, lowering costs, new revenue opportunities
  • Developing alliances and partnerships
Nov 616:20
Conference pass

Personalising the customer journey to increase user satisfaction

Track 3: Ecommerce
  • Getting to grips with your digital ecosystem
  • Having a defined customer journey strategy
  • A totally wide view of the customer experience and expectations
  • Delivering data driven personalised experience
  • Embracing tech adoption and mobile
  • Turning trends and ideas into actions
Nov 616:40
Conference pass

Making security more personal: Going beyond the password with biometrics

Track 1: Payments
  • Revolutionising the way we interact with money
  • Implementing biometric authentication systems
  • Examining approaches to cyber risk
  • Ensuring all platforms are guarded against attack
  • Protecting banks from evolving phishing and malware attacks
Eric Coffie, Group Head of Cards and Electronic Banking, Ecobank Transnational Inc
Nov 616:40
Conference pass

How to truly evolve to digital banking: What’s needed

Track 2: Fintech
  • How emerging market needs are influencing global trends
  • Using tech to get ahead of the challenges
  • Priorities, opportunities and capitalising on customers behavioural change
  • CX, tech capabilities, regulation and economics
  • Transforming and preparing for the future
Oluwatobi Boshoro, Head, Digital Strategy, Issuing (cards) and Service Mgt (Digital Channels), Stanbic IBTC Bank Plc
Nov 616:40
Conference pass

Top tips to create a frictionless experience

Track 3: Ecommerce
  • Mobile is a must
  • Digital design must be seamless
  • Crank up data security
  • Personalise, personalise, personalise!
Nov 617:00
Conference pass

InsurTech: Challenges and opportunities around reshaping an industry

Keynotes
  • New solutions, new engagement and new platforms
  • A closer look at how this makes insurance payments easier
  • Growing existing capabilities and reach
  • Using the next level of data analytics to manage risk
  • Engagement innovation
  • Developing customer-centric products, new value added services and new business opportunities

Create your personal agenda –check the favourite icon

Nov 709:00
Conference pass

Panel: Partnerships, Central banks and disruption: Safeguarding financial stability, while working with fintechs

Keynotes
  • What role should central banks play to promote the adoption of fintech
  • Identifying policies that encourage the adoption of fintech
  • Improving the relationship between the regulator and the banks
  • Testing and integrating fintech innovation
Dorbor M. Hagba, Director: Banking & Payments Systems Department, Central Bank Of Liberia
Amediku Kwabla Settor, Director and Head of Payment Systems Department, Bank of Ghana
Sidi Mohammed Dhaker, Chief of Staff to the Governor: Senior Advisor to the Governor in charge of Communication, Central Bank of Mauritania
Nov 709:40
Conference pass

Payment innovation: leading to a larger ecommerce adoption in Africa

Keynotes
  • Leading payment innovations
  • Ecommerce personalisation, big data and AI
  • Keeping customer loyalty, experience and personalisation at the forefront
  • Mobile, mobile, mobile
  • Taking a look at what ecommerce giants are doing
Nov 711:20
Conference pass

How the x-border revolution is disrupting the region and its commerce

Track 1: Payments
  • Using mobile for better payments – the mobile payment explosion
  • Promoting interoperability – life, mobile, banking, ecommerce
  • Innovating with financial inclusion in mind
  • Commerce, banking and payments that cater to an internet-consuming culture
Nov 711:20
Conference pass

Fintech credit: Leveraging the disruptive business model to attract customers

Track 2: Fintech
  • Market structure and business models
  • Financial stability implications
  • Technological advances influencing development
  • Maintaining a customer centric approach
  • Regulatory requirements
Nov 711:20
Conference pass

Taking the fast track into the digital future of B2B Commerce

Track 3: Ecommerce
  • Grasping the online commerce potential
  • Enhance customer loyalty and engagement
  • Taking advantage of real-time data
  • Assessing opportunities made by the IoT
Nov 711:40
Conference pass

X-Border remittances: the race between banks and non-banks

Track 1: Payments
  • Differentiating your services to attract the unbanked
  • Being able to look at the last mile of money
  • Design thinking to make it more customer centric
  • How to ensure remittances don’t get cashed out – adding value through tracking
  • Who will win?
Nov 711:40
Conference pass

The future of online & micro-finance

Track 2: Fintech
  • The social and economic benefits
  • Distinctive online and digital-based approach
  • Using pre-paid mobile phones as a proxy for financial data
  • Reduce cost structures
  • Improve loan decision-making and communication with clients
Nov 711:40
Conference pass

The omni-channel B2B commerce experience

Track 3: Ecommerce
  • Why it’s vital to deliver a consumer-like buying experience
  • Tailoring your customer engagement at every touch-point
  • Mobile – more so in B2B ecommerce!
  • Creating a single view of the customer and a seamless transfer of information
  • Smart personalisation and end-to-end service
Jean Louis Doucrou, Vice CEO, Discount Senegal
Nov 712:00
Conference pass

How fintech is allowing for simple, faster, cheaper and frictionless x-border payments

Track 1: Payments
  • Fintegration: redefining financial markets and the way to move forward
  • Collaboration, partnerships and processes
  • What does this mean for the African consumer?
  • Africa’s rising stars
Nov 712:00
Conference pass

Fintech lending vs. traditional lending

Track 2: Fintech
  • New lending models
  • Managing the capital, lending at competitive rates
  • Customer data security
  • Accommodating everyone
  • Leveraging tech to better your services
Nov 712:00
Conference pass

Why you need a B2B strategy: Rewards, benefits and profits

Track 3: Ecommerce
Hamani Habibou, Head of Innovation, Banque Atlantique Niger
Nov 712:20
Conference pass

Blockchain applications in the real world

Keynotes
Nov 712:20
Conference pass

Moving towards e-money (movement from physical to electronic)

Keynotes
Nov 712:20
Conference pass

Real-time payments through mobile

Keynotes
Nov 712:20
Conference pass

Using the opportunity of e-commerce to grow your business

Keynotes
Nov 712:20
Conference pass

Why partnerships are the way forward

Keynotes
Nov 714:20
Conference pass

Catering to an ever changing customer base: Is P2P the new norm?

Track 1: Payments
  • Simple, quick and cost effective transactions
  • Seamless methods to on-board customers
  • Reaching out to the tech savvy generation
  • Using rewards to leverage existing networks
Uche Uzoebo, Head, Agency& Merchant Services, Financial Inclusion, Diamond Bank
Nov 714:20
Conference pass

Blockchain in Africa: Assessing the landscape

Track 2: Fintech
  • The current state of play
  • Emerging cases of blockchain
  • Integrating blockchain into your technology strategy
  • How will regulation impact blockchain development?
Nov 714:20
Conference pass

How to change your digital business model and localise your offering 14:20

Track 3: Ecommerce
  • Starting with the end in mind – data and more data
  • Expanding revenue streams and finding local products to sell
  • Leveraging partnerships, the trust element and changing mindsets
  • Localising your fulfilment platform
  • Innovative payment solutions for a cash driven community
Nov 714:40
Conference pass

Making P2P payments an integral part of the financial landscape

Track 1: Payments
  • Giving consumers more options than ever before for sending money to their peers
  • Creating a simple, speedy money transfer platform
  • Transferring money in real-time
  • How will low-cost, digital P2P payments affect banks and telcos?
  • Social media: making use of the viral engine for P2P payments
Nov 714:40
Conference pass

Looking ahead: Where will cryptocurrencies be in 2020?

Track 2: Fintech
Nov 714:40
Conference pass

Achieving first world fulfilment with limited infrastructure

Track 3: Ecommerce
Henry Cobblah, CoFounder, Ahwenepa Ltd
Nov 715:00
Conference pass

P2P innovation in West Africa: What’s next?

Track 1: Payments
Adeyinka Adewale, Co-founder & C.E.O, Kudi.ai
Nov 715:00
Conference pass

Taking blockchain mainstream

Track 2: Fintech
  • Applying blockchain to traditional and commercial platforms
  • Reshaping the way we do business - enhancing smart contracts
  • A welcomed secure disruption to x-border payments
  • Is blockchain the future of finance
Nov 715:00
Conference pass

Capitalising on global delivery models and tailoring them for the local market

Track 3: Ecommerce
Nov 715:20
Conference pass

Old vs new: tracking the digitalization of B2B

Track 1: Payments
  • Transforming business models
  • Expanding outside traditional markets to enable operational innovation
  • Setting up the right infrastructure to leverage digitization
  • Streamlining workflow and productivity for improved B2B transaction
  • Leveraging digitisation to boost customer on boarding
Amadou Aliou, Director / Head of payments, Banque Atlantique Niger
Nov 715:20
Conference pass

A banking blackout – why parts of Africa are holding onto cash

Track 2: Fintech
  • The trust element is not easily destroyed
  • Competing with the convenience and perception of no cost to low income earners
  • Why global financial turmoil keeps customers focussed on cash as a payment method
  • Is cash here to stay in Africa?
  • How tech can compete
Nov 715:20
Conference pass

Priorities: UX rules the roost

Track 3: Ecommerce
  • UX interfaces – what comes next?
  • Making your platform interactive to your avid and once off users
  • Designing with the tech savvy in mind, not just millennials
  • Using predicative analytics to personalise the platform
  • Putting UX first – seamless changes that allow for users to easily adapt
Nov 715:40
Conference pass

15:50 Top tips on simplifying B2B mobile payments

Track 1: Payments
  • Integrating seamlessly with current payment processes
  • Allowing for real-time payments across multiple payments methods
  • Using mobile B2B for global payments
Nov 715:40
Conference pass

15:50 When will West Africa be cashless?

Track 2: Fintech
  • Using Fintechs and Financial inclusion to boost the region
Nov 715:40
Conference pass

Creating a Seamless UX - keeping mobile in mind

Track 3: Ecommerce
  • A personal on boarding experience
  • Implementing a strategy to ensure UX is optimised
  • Keeping it simple
  • Shifting from customization to personalization
  • Keeping a psychological perspective in mind
Gerard Badaweh Yitamkey, Co-founder & CEO, Ahonya.com
Nov 716:00
Conference pass

UX at the forefront while integrating a seamless payments infrastructure

Track 3: Ecommerce
  • Online payment constraints
  • Internet infrastructure – disconnecting the customer out at the last moment
  • Factors blocking successful eCommerce transactions and experiences
  • Keeping your customers’ needs and wants close to your heart
last published: 16/Oct/18 11:55 GMT

 

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Kemantha Naidoo
kemantha.naidoo@terrapinn.com
+27 (0)11 516 4077

 

 

 

TO REGISTER   

Tumisang Thage
t umisang.thage@terrapinn.com
+27 (0)11 516 4051

 

 

 

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Molly Newman
molly.newman@terrapinn.com
+27 (0)11 516 4060