Orana Stay by Orana Software

Startup Exhibitor

Orana Stay is an Australian-owned, developed and supported software company that understands the heartbeat of every hotel and motel is guest experience.  We empower boutique and independent hotels to deliver exceptional guest experiences from booking through to post-departure.

Our fully branded and curated digital guidebooks / guest experience apps and voice-enabled AI concierge provide guests with instant access to everything they need and want to know, from hotel amenities to local attractions, and effortlessly live on your guests' devices. 

Our 24/7 concierge answers guest questions instantly, drives upsells, and frees up your team to focus on creating memorable stays. Whether it’s promoting spa treatments, room upgrades, or local tours, or helping guests with directions and direct bookings, 

Orana Stay turns engagement into revenue. Seamlessly integrated, quick to set up, and loved by guests.

Why Choose Orana Stay?

Intuitive and Comprehensive Guidebooks:

• Complete Guide Set-Up: Orana Stay’s ready-to-go service ensures your guidebooks are delivered guest-ready, saving your hotel valuable time and effort in preparation. This allows you to focus on providing exceptional service, knowing your guests have all the information they need.
• Pre-arrival to Post-departure: Provide guests with all the information they need at every stage of their stay.
• Local Insights and Recommendations: Share rich local insights and tailored recommendations for attractions and dining.
• Always Current: Our guides are easy to keep up to date, ensuring that all information is always current and relevant.

AI Concierge:

• 24/7 Guest Support: fully-trained and customisable – knows your property and speaks your language (literally).
• Instant Answers: provides property specific and local insights.
• ·Represents Your Brand: You set your voice & tone, language & accent, as well as your vocabulary & personality.
• ·Personalised Service: Recommend and book local activities, opens your guidebook and initiates phone calls to local providers.

Features Guests Love:

• Multi-format Content: Include text, video, images and voice.
• Interactive Maps: Guide guests to your location and local attractions.
• Five-day Weather Forecast: Help guests plan their activities.
• Facility Highlights: Showcase in-house amenities like spas and restaurants.
• Wifi Access: Easy connectivity for guests.

Boost Your Revenue:

• Promote Local Businesses: Highlight local attractions and businesses.
• Upsell Opportunities: Unlimited options for upsell options – early check in and check out, dining packages, experiences, local artwork to mention just a few.
• Booking Options: Feature booking options for attractions, dining, and in-house services.
• Direct Booking: Allow guests to book directly for their next stay through the guide.

Multilingual Support:

• 106 Languages: Translates from English - welcome international guests in their own language and enhance their experience.

Social Media Integration:

• Expand Your Reach: Feature your LinkedIn, Facebook, Instagram and Pinterest accounts.
• Guest Engagement: Encourage guests to share their experiences on social media.

Seamless Integrations:

• Booking Software Integration: Streamline setup and maintenance of the guidebooks, reduce repetitive tasks and personalize guest interactions.
• Exceptional Experience: Benefit from our guides even without an integration.

Built-in Communication Hub When Integrated:

• Easy Interaction: Ensure seamless communication and exceed guest expectations.

Adopting Orana Stay Enhances:

• Guest Satisfaction: Create memorable experiences leading to excellent reviews.
• Staff Efficiency: Streamline operations, freeing up staff to focus on guest interaction.
• Innovative Hospitality: Position your property as a leader in guest experience and hospitality innovation.

Delight guests, improve staff efficiency, and drive business growth with Orana Stay. Have guests leave excellent reviews and return time and again!

 

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