Infiniti Software Solutions

Exhibitor

Infiniti Software Solutions – Revolutionizing Airline Technology

Infiniti Software Solutions has been at the forefront of travel technology for nearly two decades, pioneering innovative solutions that enhance efficiency, boost revenue, and elevate the airline and corporate travel experience. As a niche technology provider, the company serves over 250 global customers, including airlines, travel management companies (TMCs), and corporate clients. With expertise in modern airline retailing, distribution optimization, revenue management, and AI-driven automation, Infiniti continues to shape the future of airline technology by delivering comprehensive, intelligent software solutions tailored to the evolving needs of the industry. By staying ahead of industry trends and continuously investing in research and development, Infiniti remains a trusted partner for airlines looking to optimize operations and maximize profitability. 

Our Journey of Innovation

Infiniti’s journey of innovation began in 2005 when the company was founded with the vision of transforming the airline and travel industry through technology. In its early years, Infiniti launched Ghumo.com, India’s first retail travel portal, marking a significant milestone in online travel booking.

As the industry evolved, so did Infiniti’s focus, leading to the introduction of Atyourprice.net in 2008, the first web-based business travel solution designed to streamline corporate travel bookings.

Recognizing the challenges airlines faced in managing group bookings, Infiniti unveiled GroupRM in 2012, the world’s first end-to-end group automation solution. This innovation significantly improved the efficiency of handling group travel requests, reducing turnaround times and increasing revenue opportunities for airlines. By 2015, Infiniti had further expanded its reach by entering into a reseller agreement with Sabre, strengthening its global distribution capabilities and reinforcing its presence in the travel technology space.

In 2019, the company took a major step forward in modern airline distribution by achieving IATA NDC certification, integrating IATA NDC XMLs for its customers, and enabling seamless connectivity between airlines and distribution partners. 

Our Comprehensive Product Portfolio

1. Group Revenue Management (GroupRM)

Infiniti’s product portfolio is built around innovation, automation, and revenue optimization. The company’s flagship solution, Group Revenue Management (GroupRM), introduced in 2012, has transformed group booking processes for airlines. As a 360-degree group booking revenue management solution, GroupRM guarantees a 25% revenue gain while optimizing sales and minimizing turnaround times. Handling over 2 million requests per month, it enables airlines to efficiently manage group travel while ensuring better revenue optimization. The success of GroupRM underscores Infiniti’s ability to identify industry pain points and develop solutions that deliver measurable results. 

2. Airline Distribution Optimizer (Modern Retailing and B2B e-commerce solutions)

Another key offering is the Airline Distribution Optimizer (ADO), a next-generation B2B e-commerce and modern retailing solution that enhances airline distribution strategies. ADO provides real-time, AI-driven offer personalization, improved customer segmentation, and dynamic pricing capabilities. By consolidating booking data from multiple distribution channels, the system enables airlines to effectively manage corporate, travel agency, and government bookings, ensuring optimal revenue streams while offering personalized experiences to customers. With the shift toward retail-focused airline distribution, ADO equips airlines with the tools needed to remain competitive in the evolving marketplace.

3. Digital Wallet and Payment Solutions

Beyond distribution, Infiniti has also developed a robust portfolio of solutions designed to enhance operational efficiency and customer experience. Its Digital Wallet and Payment Solutions simplify complex multi-party transactions, providing airlines and travel businesses with seamless, transparent digital payments. This innovative solution eliminates manual reconciliation processes, reduces transaction costs, and ensures that airlines can offer a secure and frictionless payment experience for B2B partners and travelers alike.

4. AI-driven Passenger Disruption Solution 

Infiniti’s expertise in passenger experience management is further demonstrated through its AI-driven Passenger Disruption Solution, which addresses the challenges of involuntary changes such as flight cancellations, delays, and rebooking scenarios. This enables travelers to receive real-time notifications and select personalized rebooking options, ensuring minimal inconvenience. Designed for FITs, groups, corporate travelers, and government bookings, the system offers customizable compliance configurations that align with airline policies and regulatory requirements. By digitizing the disruption management process, Infiniti enhances both airline efficiency and traveler satisfaction. 

It also provides a powerful and an advanced Predictive Disruption System that proactively identifies and addresses potential disruptions across both airlines and airports. By forecasting issues before they occur, the system allows airlines and airports to respond swiftly and efficiently, minimizing delays and optimizing operations. In addition to improving operational workflows, it opens opportunities to maximize revenue and ensures a smoother, more seamless experience for travelers, enhancing coordination throughout the entire journey.

5. Airline Re-commerce for Sustainability

As airlines increasingly focus on sustainability, Infiniti has introduced an Airline Re-Commerce platform, an innovative solution aimed at optimizing flight loads and reducing carbon footprints. The system helps airlines transfer passengers from overbooked flights to lower-demand flights, offering compensation-based voluntary seat transfers. By leveraging data-driven recommendations, this solution supports sustainable airline operations while improving load factor efficiency and revenue optimization. 

6. Marketplace

Infiniti’s Marketplace platform extends its capabilities into the end-to-end travel booking experience, allowing travelers to book flights, hotels, car rentals, ferries, and sightseeing activities from a single interface. This solution supports both bundled and unbundled options, ensuring that travelers have the flexibility to curate personalized itineraries. By integrating various travel services into one seamless platform, Infiniti enhances convenience for travelers while creating additional revenue opportunities for airlines and travel providers. 

Implementation and Customization Approach

Implementation Approach

To ensure a seamless and efficient deployment, Infiniti Software Solutions follows a structured implementation approach backed by a dedicated project team. A core team will be assigned to oversee the project, ensuring smooth execution and timely delivery.

• Project Manager: Responsible for managing timelines, coordination, and communication with the airline’s team.
• Senior Developer & Mid-Level Developer: Lead the development and customization efforts for the airline’s PSS integration, ensuring a tailored solution.
• Quality Assurance Specialist: Ensures the system meets all functional and performance standards through rigorous testing.
• Web Services Expert: Manages API integrations and web service functionalities for a seamless connection with the airline’s existing systems.
• Subject Matter Expert: Provides industry-specific insights and best practices to enhance the solution’s effectiveness.

Infiniti adopts a comprehensive development and integration process, where requirements are gathered collaboratively, ensuring that the system is designed to align with the airline’s operational needs. Infiniti handles all aspects of development, integration, and deployment, ensuring a smooth transition from setup to go-live.

 

Customization Approach

Infiniti recognizes that every airline has unique operational needs and evolving business requirements. To support ongoing enhancements, a dedicated customization team will be assigned to handle modifications and change management.

• Resources will be allocated to focus on delivering new features and enhancements based on the airline’s evolving needs.
• Agile methodologies will be employed to ensure a quick response to change requests, aligning with the airline’s strategic goals and business priorities.

Customization will be a collaborative process where the airline’s team can outline desired features and system improvements. Infiniti will assess, prioritize, and implement these enhancements in coordination with the airline’s stakeholders.

Deliverable:
Continuous solution enhancements, including:

• New features and system improvements.
• Alignment with the airline’s business objectives and industry advancements to ensure long-term success.

This structured approach ensures that the airline receives a highly customized, scalable, and future-ready solution tailored to its unique operational needs.

 

Our Expertise

As a leader in airline technology, Infiniti Software Solutions is deeply invested in IATA’s Offer and Order standards, modern airline retailing, revenue optimization, and AI-powered automation. The company continues to drive innovation in NDC, ONE Order, and emerging distribution models, ensuring that airlines remain ahead of the curve in an increasingly digital and customer-centric travel landscape. Infiniti’s commitment to continuous research and development enables it to deliver scalable, future-ready solutions that address the challenges and opportunities of the evolving airline industry. 

Leadership

Under the leadership of Mr. Ananth Narasimhan, CEO & Founder, Infiniti has consistently introduced industry-first innovations that redefine airline retailing, distribution, and operational efficiency. With extensive experience in airline revenue management and travel technology, Mr. Narasimhan has guided Infiniti’s transformation into a global leader in travel technology solutions. His expertise in modern airline distribution models, revenue optimization strategies, and digital transformation has positioned Infiniti as a trusted technology partner for airlines worldwide.   

 

Why Choose Infiniti?

With nearly two decades of experience, Infiniti Software Solutions continues to push the boundaries of travel technology, offering a comprehensive suite of intelligent solutions tailored to the needs of airlines, TMCs, and corporate travel businesses. With a strong customer base of over 250 global clients, Infiniti has a proven track record of delivering pioneering innovations, maintaining deep expertise in IATA standards, NDC, and emerging airline technologies. By consistently introducing solutions that drive operational excellence and revenue growth, Infiniti Software Solutions is not just witnessing the future of air travel—it is actively creating it.

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