Alix Hernandez | Head of Customer Excellence
Stamford American International School, Singapore

With a career spanning over two decades of experience in international education, Alix serves as the Head of Customer Excellence at Stamford American International School. Her role profoundly impacts Marketing, Admissions, and Business Development functions. Across the educational landscapes of the USA, Canada, Switzerland, Germany, England, Colombia, Spain, Japan, and Singapore, and having explored over 110 countries, Alix brings a uniquely diverse perspective shaped by rich cultural experiences.

Recognized for her leadership and contributions, Alix has been honored with the prestigious Future Leader Award from the Council of International Education (CIS). With an unwavering commitment to fostering excellence in education, nurturing global citizenship, and delivering exceptional customer experiences, she remains dedicated to shaping the future of international education.

Appearances:

EDUtech Asia 2024 Conference Day 1 @ 14:20

Case study presentation – Elevating admissions: the triad of technology, experience, and people for successful student recruitment

The pivotal role of technology, experience and human interaction in creating streamlined admissions processes
The emerging trend of viewing prospective parents as customers, and its impact on enhancing the admissions experience
Practical insights from Stamford American: actionable steps to elevate customer experience and optimise admissions processes for increased efficiency and effectiveness

Alix Hernandez, Head of Customer Excellence, Stamford American International School, Singapore

Ivy Ang, Director of Marketing and Admissions, Stamford American International School