AGENDA

 

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Cape Town, 12 - 13 March 2019

Schedule

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Mar 1109:00
Conference pass

Blockchain: living up to the hype?

Blockchain & Cryptocurrencies Workshop
  • Making the process faster and cheaper
  • Storing data in a secure manner
  • Eliminating fraud
  • Navigating the emerging opportunities offered
  • Accelerating global adoption
Mar 1109:00
Conference pass

Reaching the 35% of the unbanked in the SADC region

Financial Inclusion Workshop
  • Incorporating a strategy to provide financial services to low-income consumers and entrepreneurs
  • Using inclusive financial systems that allow for broad and sustainable access to financial services
  • Fostering cross-sectoral partnerships and collaborations
  • Should the government incentivise financial inclusion innovation?
Mar 1111:00
Conference pass

Blockchain applications in the real world

Blockchain & Cryptocurrencies Workshop
  • Successfully converting this invention into innovation
  • Moving from a disruptive concept to a business ready solution
  • Exploring cost implications when integrating new and existing tech
  • Improve your offering: real-time transfers
  • Real world trials with blockchain for international x-border payments
Mar 1111:00
Conference pass

Addressing the pain points in the entire financial services ecosystem

Financial Inclusion Workshop
  • Creating an adaptable, safe, efficient and cost-effective retail payments architecture
  • Fashioning an infrastructure that has flexibility
  • Having a balance in the regulatory framework, and moving to activity based
  • Engaging with the market and promoting electronic
Mar 1113:30
Conference pass

Cryptocurrencies: The key to a cashless society

Blockchain & Cryptocurrencies Workshop
  • Instant payments: Payments at the speed of Internet
  • Modernising payments to support real-time processing needs and customer expectations
  • Driving adoption through “use cases”
  • Achieving high consumer confidence through new functionality
  • The role of regulation and compliance in promoting innovation
Mar 1113:30
Conference pass

Top tips to accelerate financial inclusion by harnessing digital financial services

Financial Inclusion Workshop
  • The role of innovation as the driving force
  • Engaging with the entire financial services ecosystem
  • Fostering financial inclusion business models
  • Ensuring interoperability, competition and collaboration
Mar 1115:00
Conference pass

Taking cryptocurrencies mainstream

Blockchain & Cryptocurrencies Workshop
  • Applying cryptocurrencies to traditional and commercial platforms
  • Reshaping the way, we do business - enhancing smart contracts
  • A welcomed secure disruption to x-border payments
  • Are cryptocurrencies the future of money
Mar 1115:00
Conference pass

What tech platforms and mobile money are teaching us about financial inclusion in SSA

Financial Inclusion Workshop
  • The rise of tech platforms in the region and their significance for financial inclusion
  • The opportunity of digital fiat currency in the age of mobile money in SADC
  • Financial literacy and teachable moments: the importance of access points

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Mar 1209:00
Conference pass

The open digital bank of the future: creating a platform for success

Keynotes
  • What does the future of banking look like?
  • Remaining relevant: going from banking to beyond banking
  • Where, when and what to expect
  • Moving forward with fintech collaboration and distributed ledger tech
  • A company-wide innovation approach
Mar 1209:20
Conference pass

The challenger bank battlefield: the future of banking?

Keynotes
  • Building the future bank: Taking banking digital
  • Authentication and KYC innovation
  • Using tech to diversify and strengthen niche offerings
  • Acquisitions and partnerships are critical
  • Staying relevant in the era of open banking and strict regulations
Mar 1209:40
Conference pass

Emerging tech: How are they reshaping payments, UX and changing commerce

Keynotes
  • The role of AI, AR, VR and blockchain
  • Adapting to the growth of non-cash payments
  • Collaboration with fintechs and other F.I’s
  • Standing out by having an enhanced consumer experience
Mar 1211:20
Conference pass

Innovation in mobile & wallet: what does it mean for the user?

Track 1: Payments
  • Seamless in-app navigation, communication and conversion
  • Personalising the in-app customer journey
  • Using API’s to streamline in-app payments
  • The role of regulation and compliance in promoting innovation
Mar 1211:20
Conference pass

Digitisation of payments and how it is driving competition

Track 2: Payments
  • The new wave of opportunities, innovation and revenue streams
  • Developing and adopting an agile strategy to remain competitive
  • Overcoming the challenge of infrastructure costs
  • Harnessing data to maximise CX and offerings
Mar 1211:20
Conference pass

How to ring fence the risks in API models

Track 3: Fintech
  • Becoming more customer-centric
  • Putting your information in an easy to use and easy to understand manner
  • Allowing customers to interact with data in a personalized way
  • Ultimately connecting the customer
Mar 1211:20
Conference pass

It is all about the customer, it always has been

Track 4: Retail
  • Using digital tech to transform the customer expectations
  • Structing your tech around the needs of your customers
  • Keeping in mind your core reason for developing this service
  • Using your customer journey to drive in-store loyalty
Hoballo Saadeck, Fondateur, hoballahome.com
Mar 1211:20
Conference pass

Provide easier, quicker payment options for ecommerce on mobile

Track 5: Ecommerce
  • Delivering a quick-paced mobile app
  • Moving away from cash on delivery
  • Using a payments option to improve customer experience
  • Optimising payments options, to allow for x-border growth
Mar 1211:20
Conference pass

Digital Transformation: Culture, collaboration and competition

Track 6: Ecommerce
  • Creating a digital culture
  • How to create a culture that works?
  • Respecting the ecosystem, while demonstrating value
  • Why does it matter?
Mar 1211:40
Conference pass

Panel: Does the future of mobile lay with wire-less payments?

Track 1: Payments
  • The security issues, and how to overcome them
  • Making this possible through partnerships
  • Using blockchain to encrypt data securely
  • Keeping in mind the customer
Mohamed Lotfi Chakroun, Head of Card Center, Attijari Bank Tunis
David Torr, Founder & CEO, uCook
Milton Langa, Head of Business Banking & Retail, Societe Generale
Mar 1211:40
Conference pass

Panel: Digital Bank 4.0: What does the next-gen banking system look like?

Track 2: Payments
  • Implementing an omni-channel strategy
  • Use of IoE to create personalised interactions for customers
  • Deliver convenient services to meet “anytime-anywhere” demands
  • Integrating physical and digital channels
  • Introducing AI, VR and robotics
  • Keeping in mind costs
Mar 1211:40
Conference pass

The open API economy – how to create new revenue streams

Track 3: Fintech
  • Implementing the right operating model to drive profitability
  • Establishing security and permissions among parties
  • Setting the right data strategy that will deliver maximum value
  • Providing appropriate service levels for performance of the APIs
  • Establishing appropriate governance among financial service players
Mar 1211:40
Conference pass

Creating the 2025 customer experience now

Track 4: Retail
  • Getting ahead of your competitors
  • Having a consumer-centric focus
  • Attract and retain brand loyalty
  • Using analytics to guide the experience
Sidy Kounta, Directeur Général (CEO, Atlantic Microfinance For Africa MALI (Groupe Banque Populaire)
Mar 1211:40
Conference pass

Top tips to get your mobile checkout to overtake your desktop checkout

Track 5: Ecommerce
  • Streamline the checkout process
  • Cover the basics: have a “add to cart” & “save for later” buttons
  • Optimise customer experience before they get to checkout
  • Make discount codes publicly available
Mar 1211:40
Conference pass

Creating a successful digital culture strategy for 2023

Track 6: Ecommerce
  • Acquire new customers, while retaining the old ones
  • Keeping up to date with new market innovations
  • Why the digital business model and culture needs to constantly change and innovate
  • Building a sustainable brand identity
Jean Buckham, Owner, The Gin Box
Mar 1212:00
Conference pass

Transactional finance API’s: keeping banks at the heart of lending

Track 3: Fintech
  • Ensuring customers can relate to commerce experiences that they value
  • Growing importance of partnerships
  • Where is the commercial opportunity?
  • Driving revenue streams while reducing time to market new offerings
Mar 1212:00
Conference pass

Creating connected experiences: an evolution for CX in retail

Track 4: Retail
  • The importance of service and personalisation in the shopping process
  • Acceptance and interaction with the global marketplace
  • Having flexibility and 24/7 product offering
  • Connecting mobiles, minds and merchandise
Mar 1212:00
Conference pass

Optimising your m-commerce design and UX

Track 5: Ecommerce
  • Keeping in mind that customers want speedy and effortless browsing
  • Aligning yourself with your customers priorities – i.e. free shipping
  • Keeping your design clean, uncluttered and user-friendly
  • Listening to what your customers want
Mar 1212:00
Conference pass

Shaping the future of commerce: Creating an environment for collaboration

Track 6: Ecommerce
  • Making your business customer-centric
  • Being data driven and using analytics to be transparent
  • Surrounding yourself with makers and doers
  • Focus on being agile, while collaborating with partners
  • Learning from mistakes
Mar 1212:20
Conference pass

Data & privacy within Fintech: Data as an asset

Keynotes
Mar 1212:20
Conference pass

How blockchain and token economy will make the current banking system better

Keynotes
Mar 1212:20
Conference pass

Application of AI and automation to traditional banking business

Track 1: Payments
Mar 1212:20
Conference pass

Creating value with competitive: sustainable rewards programs

Track 1: Payments
Mar 1212:20
Conference pass

Developing cost-effective payment systems that consumers and businesses can trust

Track 1: Payments
Mar 1212:20
Conference pass

How new banks ensure speed to market

Track 1: Payments
Mar 1212:20
Conference pass

Pending Topic

Track 1: Payments
Mar 1212:20
Conference pass

Removing friction from the customer journey

Track 1: Payments
Mar 1212:20
Conference pass

Topic Pending

Track 1: Payments
Mar 1212:20
Conference pass

Using customer insights to be more innovative

Track 1: Payments
Mar 1212:20
Conference pass

Content marketing – increasing loyalty, traffic and UX at the same time

Track 4: Retail
Mar 1212:20
Conference pass

Creating loyalty campaigns that grow customer spend & engagement

Track 4: Retail
Mar 1212:20
Conference pass

Key implications for creating a winning price strategy

Track 4: Retail
Mar 1212:20
Conference pass

Store wear-out: Create evolving layouts that allow the consumer to be enchanted

Track 4: Retail
Mar 1212:20
Conference pass

Top tips to improve your digital marketing effectiveness

Track 4: Retail
Mar 1214:20
Conference pass

Blockchain 2.1: going beyond the hype

Track 1: Payments
  • Will it be possible to build a universal inclusion platform using blockchain?
  • Is blockchain the answer to allow for a digital interoperability?
  • Using blockchain network as a tool to avoid breaches, fraud and security loss
  • Case studies of the emerging cases of blockchain in payments
Mar 1214:20
Conference pass

How to foster a successful collaboration between banks and fintechs

Track 2: Payments
  • Understanding how banks can leverage FinTechs to be more successful
  • Staying on top of regulation
  • Embedding Fintechs into the banking ecosystem
  • Offering wider market solutions
  • Successful interactions with tech
Mar 1214:20
Conference pass

The true power of RegTech

Track 3: Fintech
  • Operational efficiency
  • Using your cloud, data and blockchain to keep costs down
  • Paving the way forward to start-ups
  • Automating legacy processes
  • Potential international growth
Mar 1214:20
Conference pass

New store format strategies: using design and insights to get more out of your physical stores

Track 4: Retail
  • Future proofing your design: building stores that evolve as technology does
  • The increasing importance of creativity in flagship and concept stores
  • Supporting direct through spaces with tech and mobile interaction
  • Designing store activities that provide immersive moments and ultimately drive sales
Mar 1214:20
Conference pass

Delivery expectations are straightforward: Same day delivery

Track 5: Ecommerce
  • Fitting your deliveries into your customers schedule
  • Are free deliveries the way to go?
  • Using free or cheap delivery models to beat your competitors
  • Gaining customer trust and approval by a speedy delivery
Titos Munhequete, Founder & CEO, Izyshop SA
Mar 1214:20
Conference pass

Email automatisation as a tool to create loyalty and attract new customers

Track 6: Ecommerce
  • Allowing your unique content to stay untouched
  • Easy, cheap and efficient way to reach customers
  • Boost loyalty by encouraging customers to purchase more often
  • Using email automatisation to upsell
  • Track opening and click through rates in an easy manner
Mar 1214:40
Conference pass

Panel: How cryptocurrencies are defining financial innovation

Track 1: Payments
  • How to survive and capitalise on the virtual currency revolution
  • Is there a place for cryptocurrencies for payments between banks?
  • The new commerce opportunities
  • How can cryptocurrencies be regulated
  • What can we expect in the future?
Mar 1214:40
Conference pass

Panel: How fintech is taking over the world

Track 2: Payments
  • Fintegration: redefining financial markets and the way to move forward
  • Collaboration, partnerships and processes
  • Altering the market dynamic and ecosystem
  • What does this mean for the African consumer?
  • Africa’s rising stars
Mar 1214:40
Conference pass

Opportunities await: how insurtech is reshaping insurance

Track 3: Fintech
  • New solutions, new engagement and new platforms
  • A closer look at how this makes insurance payments easier
  • Growing existing capabilities and reach
  • Using the next level of data analytics to manage risk
Mar 1214:40
Conference pass

Inspire your customers: use digital space to encourage spending

Track 4: Retail
  • Entertain your customers; whilst serving them
  • Fun and interactive to facilitate a discussion between your brand and customer
  • Turn your store into a social environment
  • Use tech to give the ‘wow’ factor, increase offerings and learn about shopping habits
Mar 1214:40
Conference pass

Streamlining your last mile innovation using tech

Track 5: Ecommerce
  • Finding an affordable and customer friendly last mile solution
  • Using price and speed as weapons to overcome your competitors
  • Using blockchain tech to improve data accuracy for tracking parcels
  • Is drone shipping the next step?
Mar 1214:40
Conference pass

Turning buzzwords into reality: Using influencer marketing as a tool

Track 6: Ecommerce
  • Finding credible influences for your business
  • Building a marketing strategy around them – is it worth it?
  • Using their presence when it comes to promotions and discounts
  • Integrating the influencer into social media platforms
Mar 1215:00
Conference pass

The Rise of Wealthtech: the start of its digital journey

Track 3: Fintech
  • Rapid adoption of technology and new competitors entering markets
  • Re-shaping the look and feel of the industry
  • Evolving consumer expectations
  • Innovation is key
Gavin Rossouw, Chief Technology Officer, Wealth Migrate
Mar 1215:00
Conference pass

Building a resilient supply chain

Track 4: Retail
  • Learning how to better forecast demand
  • Shortening the buying cycle and taking a fast replenishment approach
  • How quick decision making and centralised distribution can have a positive impact
  • Finding the right partners to help you meet customer demands and overcome inventory challenges
  • Balancing brick-and-mortar and ecommerce
Mar 1215:00
Conference pass

Using blockchain tech to create a new payment channel

Track 5: Ecommerce
  • Creating a platform to allow for easy, fast and secure transactions
  • Steps to take to integrate this tech into your payment method
  • Leap-frogging your payment system ahead of competitors
  • When will cryptocurrencies come into play?
Philip Joseph Saidu, Head, Information Technology, Keystone Bank Group
Mar 1215:00
Conference pass

Digital marketing, going back to the basics

Track 6: Ecommerce
  • Keeping in mind what your consumer wants
  • Getting the message across in a quick and friendly manner
  • Identifying a younger demographic and making mobile check-out simpler
  • Utilising mobile marketing to drive sales
  • Creating brand awareness
Mar 1215:20
Conference pass

Changing the nature of identity: the future of biometric authentication

Track 1: Payments
  • Putting an end to password-only access
  • Eliminating banking fraud
  • Tips to securing trust and trusting security
  • Making ID authentication a positive user experience
Mar 1215:20
Conference pass

Commercialising finclusion through technology

Track 2: Payments
  • The increasing importance of the customer experience
  • Creating innovative ways to “social”-ize financial services
  • Increasing financial access, while working towards improving financial health
  • Partnerships for a greater scale
  • Using blockchain tech and going beyond cryptocurrencies
  • Using alternative data to advance in financial inclusion
Mamadou Diarrassouba, Head of SME & Retail Banking, Banque Atlantique de Cote d'Ivoire
Mar 1215:20
Conference pass

Fintech success: Moza banco

Track 3: Fintech
  • Opportunities and challenges
  • New Finclusion models
  • Finding the right partners to reach the unbanked
  • What’s the real business benefit
Sansão Monjane, Head of Information Technology and Systems, Moza banco
Mar 1215:20
Conference pass

Changing with the times: having a ‘real-time’ responsive supply chain

Track 4: Retail
  • Tailoring your supply chain to match the all-channel shopping experience
  • Using real-time supply chain management to fulfil your brand promise
  • How to truly support flexible and immediate operations
  • Taking your inventory pool virtual
Mar 1215:20
Conference pass

Payments and how it redefines the CX

Track 5: Ecommerce
  • What the consumer demands from payment methods
  • How and why payment models must be different
  • Keeping payments as a digital experience factor
  • Speed and responsiveness, whilst keeping it personal to the customer
  • Challenges and obstacles: privacy and security
Mar 1215:20
Conference pass

CX, UX & ROI: Why customer centricity is commercial

Track 6: Ecommerce
  • Strategies and solutions for leveraging data
  • Personalising the customer experience
  • Leveraging the next-gen tech to improve CX
Mar 1215:40
Conference pass

Cyber security – securing trust, trusting your security

Track 1: Payments
  • High risk, high profile threats to customers, merchants and the system
  • Increasing sophistication and scale of threat
  • Using data, analytics and intelligence to combat fraud
  • Defence and attack technologies
  • Power of collaboration
Mar 1215:40
Conference pass

A new era of collaboration: Banking the unbanked

Track 2: Payments
  • How incumbents and fintechs are partnering to drive financial inclusion
  • Overcoming challenges and risks
  • How are innovations in e-money, agent banking, KYC and consumer protection enabling digital finance?
  • Fostering collaborations that breed innovation
  • Leapfrogging traditional entry points for financial inclusion
Mar 1215:40
Conference pass

Fintech success: Social Lender

Track 3: Fintech
  • Opportunities and challenges
  • New revenue models
  • Finding the right partners
  • What’s the real business benefit
Mar 1215:40
Conference pass

Building smarter, digital shopping malls for the customer of tomorrow

Track 4: Retail
  • Using tech to avoid going extinct
  • Taking the customer of a phygital journey
  • Enabling a hybrid shopping experience by going beyond an app
  • Using data to understand what the customer wants
Mar 1215:40
Conference pass

Using data-driven tech to shape your customer journey

Track 5: Ecommerce
  • Using AI to create a 360-degree customer view
  • Connect with customers immediately using chatbots
  • Utilising IoT to enable faster customer insights
  • Allowing your CX to prevail using cloud suites
Mar 1215:40
Conference pass

CX best weapon: exposing the potential in measurement

Track 6: Ecommerce
  • Engaging with your employees: happy employee – happy customer
  • Different measuring techniques and methods
  • What works?
  • Understanding and integrating results
Mar 1216:00
Conference pass

Ensuring secure customer authentication in a digital age

Track 1: Payments
  • Authentication moving to mobile
  • The growing role of IoT, AI and biometrics in authentication
  • Is the password truly dead?
  • Leveraging technology and behavioural authentication as an early warning sign for any breach
Mar 1216:00
Conference pass

Partnering for inclusion: Financial institutions and fintechs working together

Track 2: Payments
  • Harnessing innovation to accelerate inclusive finance
  • Advantages and challenges
  • Financial institutions and fintechs working together
  • Data use, collection and management to propel forward
  • Deepening customer engagement and product usage
Mar 1216:00
Conference pass

Fintech success: MyBucks

Track 3: Fintech
  • Opportunities and challenges
  • New revenue models
  • Finding the right partners
  • What’s the real business benefit
Mar 1216:00
Conference pass

Is the brick-&-mortar store truly dead?

Track 4: Retail
  • The evolution of the physical store
  • Providing customers with experiences that they cannot get online
  • Strategies to beat online competitors
  • Using new and innovative tech
  • What’s the trick to survive?
Mar 1216:00
Conference pass

Managing customer journeys, not lifestyles

Track 5: Ecommerce
  • Delivering an enjoyable personalised experience
  • Creating a robust omni-channel strategy
  • Identifying your most valuable customers, and mapping their journey
  • Using collected data to customise the customer journey
Mar 1216:00
Conference pass

UX: Focusing on the mobile experience

Track 6: Ecommerce
  • Providing a personalised mobile experience
  • Keeping your platform responsive and optimized for mobile
  • Making your mobile experience personalised and user friendly
  • Moving forward with “one-click” purchase
Mar 1217:00
Conference pass

Central banks, partnerships and digital disruption: what it will do to banking?

Keynotes
  • Driving improved access for the un- and under-banked
  • The role of central banks in promoting fintegration
  • Rethinking regulation to foster innovation
  • What digital disruptors can do to banking and lessons from other industriesReserved for PLATINUM SPONSOR

Create your personal agenda –check the favourite icon

Mar 1309:00
Conference pass

Panel: Exploring the use of DLT for interbank payments

Keynotes
  • Are banks ready to use blockchain technology
  • Using DLT systems for interbank settlement
  • Moving forward with a ‘real-world’ DLT payment system
  • How South African Multiple Option Settlement (SAMOS) system would integrate with a DLT system,
  • Regulation, governance and policies
Mar 1309:40
Conference pass

Payment Modernisation: Moving towards a 2025 vision

Keynotes
  • Competition and collaboration
  • Regulation interoperability and governance
  • Innovation, flexibility and open payments architecture
  • New, modern services
  • Keeping in mind risk and cybersecurity
  • Africa vs the world
Mar 1310:00
Conference pass

Future fintech: Big steps for big data and innovation in financial services

Keynotes
  • New sources of data informing CX
  • How retail banking is embracing unstructured data
  • Using AI for actionable data: challenges and opportunities
  • Leveraging customer insights for innovation
  • Gaining a holistic view of the customer journey using public data
Mar 1311:20
Conference pass

Why mobile and blockchain are a perfect match for remittances

Track 1: Payments
  • What does the future of remittances look like?
  • New business models for remittances
  • Enabling global commerce through fast and transparent payments
  • Keeping down the processing fees
Mar 1311:20
Conference pass

Going beyond payments: The future of Invisible payments and biometrics

Track 2: Payments
  • Going back to the basics, and using human biology
  • Adoption of new mobile payments and e-wallet offerings
  • Making the checkout payment efficient and easier
  • Eliminating the credit, debit card and cash
  • Supporting KYC programsRESERVED FOR IDEMIA
Mar 1311:20
Conference pass

Shaping tomorrow: the digital ID revolution

Track 3: Fintech
  • Digital ID landscape
  • The future of digital identity and how it is changing our online world
  • How will digital ID accelerate customer acquisition
  • Opportunities and Innovation
  • Infrastructure for global digital payments
Mar 1311:20
Conference pass

Next gen merchandise management: a key driver for innovation

Track 4: Retail
  • Maximizing the true potential of your inventory
  • Having the right merchandise in the right place at the right time
  • Using RFID tech to prevent loss and boost stock accuracy
  • Optimising your merchandising management to deliver an all channel shopping experience
Mar 1311:20
Conference pass

Digital retail? Bricks retail? Omni channel retail? Will the real retail experience please stand up!

Track 5: Ecommerce
  • Is anyone getting a seamless online/offline customer retail journey right yet?
  • What will it take to get a seamless online/offline customer retail journey right – innovative technology or just plain old data?
  • Does the channel you shop even matter anymore?
  • Is brand dead? How will customers choose their retailers in the future?
Mar 1311:20
Conference pass

Capitalising on the African x-border ecommerce growth rocket

Track 6: Ecommerce
  • The impact of new, user-friendly digital technologies
  • How the rise of mobile wallets is encouraging growth
  • Contextual data and the power of real-time inventory
  • Efficient tech that enable instant delivery
Bonny Maya, CEO Founder, e.Mart.cd
Mar 1311:40
Conference pass

Panel: Using blockchain tech to make instant X-border payments a reality

Track 1: Payments
  • Finding international standards in x-border
  • Competing with regulator roadblocks that restrict x-border innovation
  • Collaborating with banks in different regions
  • Tech integration that banks need to make, whilst keeping costs down
  • Creating efficient methods for data collection
  • Improving customers experience using personalisation
Mar 1311:40
Conference pass

Panel: How can banks improve payment innovation & effectively drive adoption

Track 2: Payments
  • New collaboration possibilities
  • Redefining secure, ubiquitous commerce
  • Learning from disruptors and emerging markets
  • Making different, better and cheaper customer propositions
  • Exploiting the opportunity in data and analytics
  • What the future could bring and what it means for businesses
Mar 1311:40
Conference pass

Price and product competition vs. customer loyalty

Track 4: Retail
  • Improving customer’s perception
  • Using customer loyalty to key to combat competition
  • Smart pricing strategies to inspire loyalty
  • Long term price influence over customer satisfaction
Agnieszka Bungsy, Founder, TheShop.mu.
Mar 1311:40
Conference pass

Developing an omnichannel ecosystem to deliver seamless CX

Track 5: Ecommerce
  • Establishing a consumer centred foundation
  • Seamlessly connecting consumers through phygitial interactions
  • Utilising data and analytics
  • Using your partners to deliver what, where and when customers want
Mar 1311:40
Conference pass

Responding to today’s connected buyer with better prices

Track 6: Ecommerce
  • Being the best, internationally and locally
  • Finding, sourcing and utilising the correct platforms
  • Combining people with technology
  • How the digital environment is changing the pricing and location game
Mar 1312:00
Conference pass

Is Africa ready: Digital ID, the next phase of evolution in financial services

Track 3: Fintech
  • Landscaping a digital financial identity
  • The crucial role of digital ID in financial services
  • Digital ID as a finclusion enabler
  • Databases vs. Blockchain
  • Case studies: where is this being applied?
Mar 1312:00
Conference pass

How well do traditional merchandising strategies hold up in the age of multichannel retail?

Track 4: Retail
  • How to bring online product descriptions into the offline space
  • How to mirror the store and site merchandising experience
  • Store-specific assortments and localising your merchandising
  • Optimising your merchandising strategy to deliver an all channel shopping experience
Mar 1312:00
Conference pass

Using omni-channel management to bring your customers and channels together

Track 5: Ecommerce
  • Choosing and unifying sales channels
  • Omni-channel sales and a seamless CX go hand in hand to create success
  • How can you seamlessly integrate these channels?
  • Successfully identifying connection points between the different channels and the customer
Mar 1312:00
Conference pass

Collaboration and partnerships to strength your X-border

Track 6: Ecommerce
  • Creating partnerships and alliances when entering markets
  • How to build effective global and local partnerships
  • Tapping into local partnerships to gauge market size and opportunity
  • Leveraging data to guide your expansion strategy
Mar 1312:20
Conference pass

Interaction between regulation and financial innovation

Keynotes
Mar 1312:20
Conference pass

Digitising offline remote payments

Track 1: Payments
Mar 1312:20
Conference pass

Enhancing the digital journey for the customer

Track 1: Payments
Mar 1312:20
Conference pass

Finding ways to reduce operation costs

Track 1: Payments
Mar 1312:20
Conference pass

Improvements in integrated multichannel delivery

Track 1: Payments
Mar 1312:20
Conference pass

Regulating innovation in an ever-changing landscape

Track 1: Payments
Mar 1312:20
Conference pass

Tapping into the potential of PSD2 and open banking

Track 1: Payments
Mar 1312:20
Conference pass

The power of AI to build chatbots for Financial service providers

Track 1: Payments
Mar 1312:20
Conference pass

Using Open banking to drive digital transformation

Track 1: Payments
Mar 1312:20
Conference pass

Advances in analytics and decision-making tools

Track 4: Retail
Mar 1312:20
Conference pass

Customer experience mistakes to avoid: How organisations have to treat customers in the 21st Century

Track 4: Retail
Mar 1312:20
Conference pass

Digital advisers and video-based services

Track 4: Retail
Mar 1312:20
Conference pass

Experience fundamentals and consistency in an Omni-channel world

Track 4: Retail
Mar 1312:20
Conference pass

From strategy to tech: when is it the right time to integrate

Track 4: Retail
Mar 1314:20
Conference pass

Open Banking: one step beyond banking

Track 1: Payments
  • Developing an open banking standard
  • What will incumbents need to do to thrive in an open banking future?
  • Increase innovation, foster collaboration, extend customer reach and lower costs
  • Keeping your APIs as your heart in your open banking strategy
  • What does this mean for Africa?
Mar 1314:20
Conference pass

The evolution of P2P tech: delivering a unique value & platform

Track 2: Payments
  • Increasing usage of P2P apps
  • Incorporating blockchain technology, while remaining agile and profitable
  • What is the next step in the digital transformation journey?
  • Moving forward with a C2B payment option
  • Using data to your advantage
Mar 1314:20
Conference pass

Taking a peek into the lending ecosystem and leading innovations

Track 3: Fintech
  • Looking beyond the traditional lending sources
  • Creating opportunity for the underserved
  • Connecting borrows to individual lenders
  • The greatest threats and opportunities
Mar 1314:20
Conference pass

Frictionless POS: keeping the want of the customer at the forefront of innovation

Track 4: Retail
  • Alleviating friction with omnichannel POS solutions
  • Creating a connected commerce experience
  • Keeping your customers shopping journey in mind
  • Putting your customer first, then focussing on costs
Mar 1314:20
Conference pass

How to effectively market offers, deals and promotions

Track 5: Ecommerce
  • Price and how it influences habitual buying behaviour
  • Operating on more than one platform
  • Practicalities of entering a new market
  • Strategic communication based on geographic location and previous purchases
Malick Dia, Co-fondateur, Senkeur24.com
Mar 1314:20
Conference pass

Spearheading B2B growth while optimising tech

Track 6: Ecommerce
  • Tailoring your customer engagement at every touch-point
  • Smart personalisation and end-to-end service
  • Delivering B2C-like functions when ordering online
  • Optimising your B2B strategy using the data revolution
Mar 1314:40
Conference pass

TOPIC TO BE ANNOUNCED

Track 1: Payments
Moderator: David Torr, Founder & CEO, uCook
Louis Simon Dioh, Head of retail banking, Diamond bank plc
Oladedji Charmel Ognin, Managing Director/Administrateur Directeur General, Union Bank of Cameroon
Gildas Ayikpe, Head of Global Transaction banking & Innovation, Societe Generale
Mar 1314:40
Conference pass

Making money social: launching the next-gen P2P platform

Track 2: Payments
  • The next-gen social platform
  • Creating a solid relationship for new and existing customers
  • Integrating payment gateways into social media space
  • Using recognisable and easy to use platforms to your advantage
  • Allowing P2P and merchant payments to co-exist on a universal platform
Mar 1314:40
Conference pass

Digital credit: The next-gen credit wave

Track 3: Fintech
  • The first level of behaviour change of digital payments
  • Revolutionize conventional lending
  • Digital credit - one of the most compelling use cases for digital payments
  • Providing the missing link to formal lending
Mar 1314:40
Conference pass

Capitalising on POS tech to thrive, but also keeping down costs

Track 4: Retail
  • Utilising your POS to improve efficiency and organisation
  • Allowing for automatic inventory tracking – to reduce manual errors
  • Analysing data collected from your POS tech
  • Using mobile POS to propel forward
Jose Tivane, Head of Digital Banking, United Bank for Africa
Mar 1314:40
Conference pass

Smart selling: Top tips to get ahead in the pricing wars

Track 5: Ecommerce
  • Appealing to a larger market with segmented pricing
  • International and product expansion
  • Making the platform user friendly, quick and efficient
  • Prices offers as a sales incentive during slow periods
Mar 1314:40
Conference pass

Top tips for making your CX go hand in hand with your B2B experience

Track 6: Ecommerce
  • Using tech to boost the CX and UX
  • Analysing collected data to entice customers
  • Why it’s vital to deliver a consumer-like buying experience
  • Understanding a 360-degree view of the customer
Mar 1315:00
Conference pass

Africa’s state of the cashless economy

Track 2: Payments
  • Creating an interoperable platform to allow for mobile transactions
  • Focusing on operational efficiency
  • Collaboration with Fintechs and Telco’s
  • Where are we now?
Abdelmouneim Othmani, Chief Operating Officer, Gulf Bank Algeria
Mar 1315:00
Conference pass

Interview: SME lending, where do the banks fit in?

Track 3: Fintech
  • Leading credit and lending innovations
  • Gearing up for the challenges of growth
  • Allowing customers to get loans quick and easy
  • Which is most beneficial, banks or fintechs?
Interviewee: Sidy Kounta, Directeur Général (CEO, Atlantic Microfinance For Africa MALI (Groupe Banque Populaire)
Mar 1315:00
Conference pass

The key to success: combining digital and physical to develop unique experiences

Track 4: Retail
  • Why customers want the best of both worlds
  • How tech is rapidly changing the in-store experience
  • Going digital, but satisfying the demand for instant-fulfilment
  • Creating valuable experiences, that matter
Mar 1315:00
Conference pass

Maximising major deal days: Strategically planning every element of your business

Track 5: Ecommerce
  • Effectively marketing offers and deal days – building the hype
  • Preparing your supply chains and inventory for the spike in sales
  • What discounts, vouchers and promotions should be offered?
  • Utilising past sales history and current market trends
  • Taking advantage of tech
Mar 1315:00
Conference pass

B2B growth: streamline sales processes, decreasing costs and errors

Track 6: Ecommerce
  • Integrating a B2B platform in your omni-channel strategy
  • Integrating new, innovative tech
  • Scaling your tech up, without an expensive investment
  • The need for sales staff is still there
Mar 1315:20
Conference pass

B2B payment innovation and opportunity in Africa

Track 1: Payments
  • Scope and size of the market
  • Which market segments offer the best opportunity?
  • What new business models are emerging?
  • Adapting consumer-oriented technology and innovation
  • Learning from P2P disruptors for B2B innovation
  • Establishing new approaches to interoperability
Mar 1315:20
Conference pass

Cash is king in Africa, but for how long?

Track 2: Payments
  • Making the shift to digital only payments
  • Using payment innovators and disruptors
  • How tech can compete with this seamless payment method
  • When will Africa be cashless?
Amine Habis, Chargé des Projets Monétiques, Banque de Developpement Local
Mar 1315:20
Conference pass

Fintech success: Intergreatme

Track 3: Fintech
  • Opportunities and challenges
  • New revenue models
  • Finding the right partners
  • What’s the real business benefit
Mar 1315:20
Conference pass

Really connecting with your customers

Track 4: Retail
  • Connection in a mobile, contextual
  • Understanding and predicting customer behaviour
  • New experience and loyalty programmes
  • For bricks and clicks
Mar 1315:20
Conference pass

The race to automate: increasing efficiency using the correct logistics partner

Track 5: Ecommerce
  • Overcoming logistical challenges by partnering early
  • Focusing on core competencies
  • Ensuring quality and order accuracy using tech
  • Synchronizing inventory and connecting your warehouses
  • Having warehouses across regions to reduce costs for customers
Mar 1315:20
Conference pass

Social media and commerce: who we are and how we live

Track 6: Ecommerce
  • Understanding social behaviour
  • Enhanced connection and collaboration
  • Whole new business models
Mar 1315:40
Conference pass

Data innovation: Placing data at the heart of your strategy

Track 2: Payments
  • Using data to remain competitive and agile
  • The use of big data, AI, advanced analytics and cognitive computing
  • Managing, containing and strengthening data-driven banks
  • Big data and high speed, scaled databases
  • Predictive analytics and how we use it
Mar 1315:40
Conference pass

Fintech success: Thundafund & Uprise.Africa

Track 3: Fintech
  • New Seed and Growth Funding models
  • Finding the right partners
  • The business benefit of Customer-centric Capital
  • Opportunities and challenges
Mar 1315:40
Conference pass

Digitising human capital, while keeping the human element

Track 4: Retail
  • Creating and re-writing the rules for the digital workspace
  • Keeping in mind the employee experience: culture, engagement and beyond
  • Digital HC: Platforms, people and work
  • Balancing man and machine
Mar 1315:40
Conference pass

Top tips on optimising x-border sales, while keeping inventory costs down

Track 5: Ecommerce
  • Methods for forecasting product demand
  • When should you move to inventory optimisation software in your warehouse?
  • Keeping in mind international product restrictions
  • Partnering with a logistics company with the same goal
Mar 1315:40
Conference pass

Social Media engagement: moving beyond the campaign

Track 6: Ecommerce
  • Using campaigns and retargeting strategies to improve customer loyalty
  • Using data to improve customer loyalty
Ink Eze, Founder, AsoEbiBella.com
Mar 1316:00
Conference pass

Watch start-ups battle it out on stage for the chance to win

Keynotes
Kenneth Kayser, Vice President: Open Innovation, Barclays Africa Group Ltd
last published: 22/Nov/18 07:45 GMT