Benson Mukandiwa CPMgr FIML-FCMI | Customer Experience (CX) & CS Expert
Service Quality Institute

Fellow Mr. Benson Mukandiwa (CPMgr FIML- FCMI) is a global expert in leadership, management, and experience enhancement. With 20+ years of experience, he specializes in People and Culture, Customer Experience, Employee Experience, and Product Experience. Benson's credentials include Chartered Manager Fellow (CMgr FCMI)-United Kingdom, Certified Practicing Manager (CPMgr FIML)- Australia, and fellowships in Customer Relationship Management, Customer Management, Leadership,Neuromarketing; Governance,Risk,Compliance (GRC) and Management globally. He offers guidance, speaks, conducts research, and authors on leadership and management. Benson empowers individuals and organizations to excel, driving transformative change, improved experiences, and exceptional results. Available for advising, authoring, consulting, and speaking engagements. Brief bio: Award-winning CX Thought Leader | Global Top 30 Guru | Chartered Manager Fellow | Strategic Advisor | Best-Selling Author - Benson Mukandiwa, CCXA, CPMgr FIML-FCMI