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CONFERENCE AGENDA
กำหนดการประชุมสัมมนา
Bangkok, 24 - 25 November 2026
Schedule
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Nov 249:30
Conference pass
Keynote Panel: Asia’s next chapter in accommodation: Demand, destinations and development at scale
Keynotes
Souffian Zaeraoui, Chief Hospitality Officer, Asset World Corporation
Nov 2411:00
Conference pass
Presentation: From underperforming to outperforming: The leadership decisions behind a hotel turnaround
Hotel Leaders
Nov 2411:00
Conference pass
Presentation: The shift to smarter demand: Redefining hotel revenue growth in 2026
Revenue & Distribution
Nov 2411:00
Conference pass
Presentation: Redesigning hotel operations for a leaner future: How we delivered great service with fewer, more capable teams
People & Culture
Siraphak Walinthaset, Director of Human Resources, Conrad Bangkok Sukhumvit Queen’s Park
Nov 2411:00
Conference pass
Presentation: From booking to bedroom: Delivering a truly seamless guest journey across channels, teams and technology
Guest Experience
Nov 2411:20
Conference pass
Presentation: Owning the guest relationship: How direct booking strategy is re-shaping hotel profitability today
Hotel Leaders
Session led by: 
Nov 2411:20
Conference pass
Presentation: Simpler pricing, stronger performance: How automation is helping hotels compete and grow
Revenue & Distribution
Nov 2411:20
Conference pass
Presentation TBC
People & Culture
Session led by: 
Nov 2411:40
Conference pass
Panel: Capital, risk and return: The new investment playbook for hotel owners and operators
Hotel Leaders
Moderator: Michael Belanger, VP Commercial Strategy, GCP Hospitality
Anchalika Kijkanakorn, Founder & Managing Director, AKARYN Hotel Group
Nov 2411:40
Conference pass
Panel: From search to stay: How payment design and checkout strategy influence booking conversion and revenue
Revenue & Distribution
Thanasak Ruksapol, General Manager, Thana Wisut Hotel
Nov 2411:40
Conference pass
Panel: Rethinking Asia’s hospitality talent: How hotel groups are deploying skills across regions, roles and properties
People & Culture
Priya Panjikar, Senior Director of Human Resources – Thailand, Cambodia, Laos & Myanmar, Marriott International
Pinit Na Nakorn, Director of Learning & Development and Quality, Capella Bangkok
Moderator: Aleksander Højgaard, Director of Talent Acquisition, Minor Hotels
Nov 2411:40
Conference pass
Panel: Experience as a revenue driver: How hotels are proving the commercial impact of guest experience
Guest Experience
Nicholas Smith, Vice President Operations Asia., Minor Hotels.
Jack WIDAGDO, COO, PT Paradise Indonesia TBK
Nov 2412:20
Conference pass
Presentation: From kitchen compliance to portfolio assurance: Rethinking food safety as a leadership priority
Hotel Leaders
Session led by: 
Nov 2413:30
Conference pass
Roundtable Discussion
Roundtable Discussion
Roundtable 1: Wellness that pays back: Can tapping into this trend drive rates, loyalty and length of stay?
Roundtable 2: What owners really expect from GMs in 2026
Roundtable 3: Where sustainability is actually saving money
Roundtable 4: Balancing OTA dependence with direct growth
Lemuel Chua, Hotel Revenue Optimization Director, Southeast Asia, Preferred Hotels & Resorts
Nov 2414:15
Conference pass
Presentation: Sustainability in the P&L: Where hotel leaders are seeing real returns
Hotel Leaders
Nov 2414:15
Conference pass
Presentation: Beyond the room: How hotels are unlocking total revenue from spaces, services and experiences
Revenue & Distribution
Nov 2414:15
Conference pass
Presentation: Building confident frontline leaders: How we developed the managers who shape daily guest experience
People & Culture
Nov 2414:15
Conference pass
Fireside Chat: Beyond the guest journey: A service blueprint for aligning teams, systems and experience - and the ROI behind it
Guest Experience
Nov 2414:35
Conference pass
Presentation: Invisible payments, visible returns: How frictionless commerce is reshaping hotel profitability
Hotel Leaders
By attending this session, you will gain insights into:
- How hotel revenues across Asia are recovering and why. Drawing on proprietary HotStats data across China, Hong Kong, Japan, and South Korea.
- Where the region's growth is genuinely accretive to owners and where it masks margin erosion. Benchmarking GOPPAR, GOP margin, labour costs, and department-level undistributed expenses.
- Gives investors and asset managers a sharper lens for underwriting and portfolio benchmarking beyond top-line optics
Nov 2414:35
Conference pass
Presentation: Turning market data to confident pricing and inventory decisions
Revenue & Distribution
Samantha Williams, Chief Customer Officer, Profitroom
Nov 2414:35
Conference pass
Presentation: Enhanced guest experience in the age of AI
Guest Experience
Session led by: Hub OS Australia Pty Ltd (Mulpha)
Nov 2414:55
Conference pass
Presentation: Data. Insight. Action.
Hotel Leaders
Nov 2414:55
Conference pass
Presentation: Redefining hotel bookings in the AI era
Revenue & Distribution
Session led by: 
Nov 2414:55
Conference pass
Presentation: Automation and augmentation: how hotels are redesigning work with AI, robotics and smarter service models
People & Culture
I Gede Arya Pering Arimbawa, President, Indonesian Hotel General Manager Association
Nov 2415:15
Conference pass
Presentation: Your hotel is smarter than your Door, and that’s the Problem
Hotel Leaders
For years, hotel access control has been treated mainly as a security function, keeping the right people in and the wrong people out.
But for today’s guest, access is also part of the experience.
From the moment a guest arrives, how they enter the hotel, access their room, move through facilities and interact with the property can shape how seamless and connected their stay feels.
This session challenges hoteliers to rethink access control as more than security infrastructure.
How can access become part of the digital guest journey, connect with hotel systems and help create a more seamless, personalised and frictionless experience?
Because the future of hotel access isn't just about who can enter. It's about what happens after they do.
Nov 2415:15
Conference pass
Presentation: Creating clear career pathways at scale: How we unlocked progression, capability and retention across our hotels
People & Culture
Nov 2415:35
Conference pass
Panel: Balancing returns, brand and guest value: The decisions defining hotel leadership today
Hotel Leaders
Eudo Chan, Senior Director, Development South East Asia and Pacific Rim, Wyndham Hotels & Resorts, Asia Pacific
Chanisorn Mongkollapkij, Owner, La Miniera Pool Villas Pattaya
Nov 2415:35
Conference pass
Panel: Winning the mix in Asia: Balancing direct, third-party and emerging channels
Revenue & Distribution
Yuwadee Charoenporn, Vice President of Commercial, Anawa Krabi
Yvonne Yau, Director of Revenue & Distribution, Swire Hotels
Nov 2415:35
Conference pass
Panel: Productivity x wellbeing: How leading hotels are redesigning work for sustainable performance
People & Culture
Srichan Monrakkharom, Group Director of People & Culture, 137 Pillars Hotels & Resorts
Poonnapha (Sue) Tritanachart, Cluster General Manager, ASAI Hotels
Nov 2415:35
Conference pass
Panel: Personalisation with purpose: What guests actually value in 2026 and beyond
Guest Experience
Worapot Bond Pruek-Wiboon, Vice President of Business Operations, Wellness and Service Excellence, Stella X Public Company Limited
Thawintorn Kanungkid, General Manager, The Gems Mining Pool Villas Pattaya
Nov 2416:15
Conference pass
Presentation: Scaling learning across properties: How we built a culture of continuous development that improved performance
People & Culture
Craig Cochrane, Chief People Officer, Minor Hotel Group
Nov 2416:15
Conference pass
Presentation: Beyond the hotel walls: How destination-led experiences are redefining guest loyalty and differentiation
Guest Experience
Nov 2416:35
Conference pass
Panel: Inside the GM role in 2026: Where time, focus and accountability have shifted
Hotel Leaders
Nicolas Peth, Group General Manager, Vie Hotel & V Villa Resorts
Nov 2416:35
Conference pass
Panel: From optimisation to orchestration: The next phase of revenue leadership
Revenue & Distribution
Ratchaya Termsilkanok, VP Strategy & Digital Transformation, Cross Hotels and Resorts
Anthony Prendergast, Corporate Director of Revenue Optimisation & New Hotel Strategy, Dusit Hotels And Resorts
Moderator: Alper Serbetcioglu, Vice President, Revenue Management, Asia – Accor Premium, Midscale & Economy, Accor
Nov 2416:35
Conference pass
Panel: How leading hotels are becoming employers of choice in a competitive labour market
People & Culture
Saudi Khaneng, Country Lead HR - Thailand & The Maldives, IHG Hotels & Resorts
Pimpisa Suriyont (Nadia), Director of Human Resources, Aman Nai Lert Bangkok
Nov 2416:35
Conference pass
Panel: Consistency or individuality? How hotel groups balance brand standards with local experience
Guest Experience
Yiam Sreshthaputra, Vice President Hotel Business, CP LAND PCL
Simon Douthett, Group Director of Operations, Narai Hospitality Group
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Nov 259:30
Conference pass
Keynote Panel: The transformation gap: What separates Asia’s leading hotels from those falling behind
Keynotes
David Roberts, Chief Operating Officer, Fusion Hotel Group
Session led by: 
Samantha Manigsaca, Vice President for Hospitality & Board Director, AppleOne Group Inc.
Nov 2510:10
Conference pass
Keynote Address: From demand to revenue: How AI Is rewriting the rules of hotel marketing
Keynotes
For years, hotel marketing has been measured by impressions, clicks and campaign performance. But in an AI-first world, its true value lies in one outcome: profitable revenue.
Today's travellers begin their booking journey long before they visit a hotel website—searching destinations, engaging with content, seeking recommendations and leaving behind digital signals that reveal their intent. The opportunity is no longer to create demand, but to recognize it early, engage it intelligently, and convert it into direct revenue.
In this keynote, Anurag Jain will share why AI is fundamentally changing hotel marketing from a cost centre into a commercial growth engine. Drawing on decades of innovation in travel technology, he explores how demand intelligence, traveller intent and AI-powered activation are enabling hotels to make smarter commercial decisions, strengthen direct bookings and unlock new revenue opportunities across the entire guest journey.
Anurag Jain, Executive Vice President - APMEA, RateGain & Sojern
Nov 2511:00
Conference pass
Presentation: What no one tells you about migrating to a new cloud PMS
Hotel Technology
Phiphat Khanonwet, Vice President, Information Technology, ONYX Hospitality Group
Nov 2511:00
Conference pass
Presentation: Repositioning the hotel brand to unlock new demand
Marketing
Nov 2511:00
Conference pass
Presentation: Why independent hotels will win in the AI era
Independent Hotels
Nov 2511:00
Conference pass
Presentation: Facts vs. Fancy: The real sustainability in running a luxury eco-resort
Design
Bjorn Courage, General Manager, InterContinental Phuket Resort
Nov 2511:20
Conference pass
Presentation: From front desk to revenue: How properties using AI right now
Hotel Technology
Craig Dennington, Director of Sales - ANZ, Pacific, Thailand, Agilysys
Nov 2511:20
Conference pass
Presentation: Marketing beyond the booking: Driving revenue across the full guest lifecycle
Marketing
Session led by: 
Nov 2511:40
Conference pass
Panel: Winning attention in an AI-driven discovery landscape: How travellers now find and choose hotels
Marketing
Sponsored by Cvent
Tanyarat Pengtangmo, Country Director of Sales and Marketing, Thailand and Laos, Ascott International Management (Thailand) Limited
Vaibhav Doda, Director - Digital & E-Commerce - Asia, ACCOR
Session led by: Cvent & HSMAI
Nov 2511:40
Conference pass
Panel: Competing with global brands in Asia’s fast changing local markets
Independent Hotels
Martin Hurley, General Manager, Lancaster Bangkok
Ricky Yu, Director of Sales and Marketing, The Sanchaya
Moderator: Ugo Damiani, Deputy Chief Executive Officer, Madison Hospitality
Nov 2511:40
Conference pass
Panel: Designing hotels that age well: Protecting long-term asset value, relevance and profitability
Design
Torsten Richter, General Manager, Anantara Siam Bangkok Hotel
Nov 2512:20
Conference pass
Presentation: Removing friction from booking to checkout: The future of hotel payments
Hotel Technology
Sponsored by dhi Hospitality
Session led by: 
Nov 2512:20
Conference pass
Presentation: The invisible layer of experience: how lighting, acoustics and sensory design are transforming how hotels feel
Design
Paweenuch Wannapak (April), Marketing Manager & Head of Department, Pakasai Resort
Nov 2513:30
Conference pass
Roundtable Discussion
Roundtable Discussion
Roundtable 1: What’s really working in hotel marketing right now?
Roundtable 2: Choosing the right tech stack without overspending
Michael Hofstetter, Regional Director, Franchise Operations, Southeast Asia and Pacific Rim, Wyndham Hotels & Resorts, Asia Pacific
Roundtable 3: How to be sustainable without compromising guest experience?
Roundtable 4: The biggest mistakes hotels are making in 2026
Nov 2514:15
Conference pass
Presentation: From inception to impact: How a hotel built its own digital advantage
Hotel Technology
Nov 2514:15
Conference pass
Presentation: Building a brand guests believe in: How our founder story drives loyalty, advocacy and growth
Independent Hotels
Manmeet Thakralbutra, Founder & Chief Executive Officer, Arawana Group
Nov 2514:35
Conference pass
Presentation: The single source of truth: Getting hotel data out of silos
Hotel Technology
Session led by: 
Nov 2514:55
Conference pass
Presentation: Content that converts: Turning storytelling into measurable bookings and revenue
Marketing
Alice Jenkins, Senior Director Brand Marketing & Brand Management MEA APAC, Brand Marketing
Nov 2514:55
Conference pass
Presentation: From rooms to experiences: How we built a distinctive stay guests actively seek out
Independent Hotels
Nov 2514:55
Conference pass
Presentation: New hotels, new rules: The design decisions shaping the next decade of hospitality development
Design
By attending this session, you will gain insights into:
- The old rulebook is obsolete— fifty years of standardized, build-big hospitality has given way to a new era won by ingenuity, not budget.
- Eight shifts remaking hotels— from office towers reborn as hotels and lobbies that earn around the clock, to the dissolving line between hotel and home.
- Resourcefulness over spend— the winning move is creating meaning per square meter, not simply adding rooms.
- A challenge to lead— a fast, provocative look at how inventive design decides who writes hospitality's next playbook
Nov 2515:15
Conference pass
Presentation: From OTAs to ownership: Proven digital marketing strategies to drive more direct bookings in 2026
Marketing
Nov 2515:15
Conference pass
Presentation: Bold collaboration: Uniting the industry for sustainability and future talent
Independent Hotels
Nov 2515:15
Conference pass
Presentation: Designing a hotel with a story: How architecture and interiors became the heart of the brand experience
Design
Nov 2515:35
Conference pass
Panel: From pilots to performance: The real impact of AI on hotel operations
Hotel Technology
Peter Zimmermann, General Manager, Ramada Resort Khao Lak
Supasorn Muanmai, Regional Information System Manager, BWH Hotels
Moderator: John Pates, Director, Data & Technology, Howarth HTL Pacific Asia
Nov 2515:35
Conference pass
Panel: Building brand relevance in priority source markets: How hotels win visibility, trust and demand globally
Marketing
Moderator: Siddhesh Gawde, Head of Marketing, Kingston Hotels Group
Pannarat Tantrativud, Assistant Vice President – CRM & Customer Services, Centara Hotels & Resorts
Dino Sukosol Clapp, Director of Commercial & Strategy (Co-Owner), The Siam
Nov 2515:35
Conference pass
Panel: The commercial growth mindset angle – uniting revenue, marketing and commercial discipline as one
Independent Hotels
Sponsored by HSMAI
Nov 2515:35
Conference pass
Panel: Beyond aesthetics: How design is unlocking new revenue from space, layout and guest flow
Design
Aom Benchaphorn Sommai, Director of Design & Technical Services, Thailand & Vietnam, Radisson Hotel Group
Moderator: Lapathsarun Duangin, Assistant Director of PR and Marketing Communications, 137 Pillars Hotels & Resorts
Richard Quittenton, Principal Architect, LaNa West
last published: 07/Oct/26 10:35 GMT
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