Karen Gallagher | General Manager Strategy and CX
Healthdirect Australia

Karen Gallagher is a dynamic and results-driven professional with over 15 years of experience in social impact and transformation. As the General Manager of Strategy and Customer Experience at Healthdirect Australia, she is at the forefront of driving innovation and digital transformation in the public health sector. Karen is known for her strategic vision and ability to lead cross-functional teams to deliver impactful solutions that improve citizen engagement and access to healthcare services.

With a strong background in business strategy, human centred design, project management, and marketing, Karen has a proven track record of successfully implementing large-scale initiatives that enhance operational efficiency and customer satisfaction. She is passionate about leveraging technology to create seamless and user-centric experiences that improve health outcomes.

At Tech in Gov 2025, Australia's premier event for ICT in Government, Karen will share her expertise in leveraging insights and user-centred design to deliver digital innovation within the healthcare sector.