Scott Newman | Enterprise Solutions Architect
Devonport City Council

Scott Newman, Enterprise Solutions Architect, Devonport City Council

Scott Newman is an experienced Enterprise Solutions Architect with expertise in digital transformation, low-code development, and AI-driven automation. As a key innovator at Devonport City Council, he has played a pivotal role in modernizing public service delivery by leveraging Power Automate, Power Apps, and AI-powered chatbots to enhance citizen engagement and operational efficiency. With over four years of experience in low-code/no-code development, Scott has designed and implemented digital solutions that have reduced manual workloads, improved accessibility, and delivered measurable cost savings for government operations. His work ensures that technology serves as a bridge, not a barrier, in public service delivery. A strong advocate for AI in the public sector, Scott has led chatbot development projects that provide real-time citizen support, streamline service interactions, and deliver deeper insights into community needs. His strategic approach to automation and digital services continues to shape the future of government-citizen interactions. Scott holds a Bachelor of Criminology & Criminal Justice from Griffith University and a Bachelor of Business Management from the University of South Australia, equipping him with a strong understanding of governance, policy, and operational efficiency—critical elements in public sector transformation. Key Expertise:Digital Transformation & Public Sector Innovation
AI-Powered Chatbots & Citizen Engagement
Process Automation & Workflow Optimization
Low-Code Solutions for Government Services Connect with Scott:
🔗 LinkedIn: linkedin.com/in/scottnewmantas  

Appearances:



Day 2 @ 12:20

The future of CX - Innovating for seamless, personalised public service

last published: 09/Apr/25 05:55 GMT

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