Tom Quay | Trustee at Bus Users UK
Bus Users UK

With over 20 years of experience in creative technology roles, Tom has spent the last 10 years enabling transport innovation and behaviour change through digital technology.  Tom helps mobility companies refine tech product ideas (websites, mobile apps, IoT, wearables, APIs) through prototypes and user testing and then develops the commercial models, production versions, and marketing strategies that help them succeed.  In 2015, Tom launched Passenger, a digital customer experience platform for public transport operators that captures over 15 years of experience working with UK bus operators into a new digital product.  At a pivotal time for public transport, Passenger combines digital ticketing, real-time departures, network information, journey planning, and disruptions management into a single platform for operators. For their customers, it has been instrumental in transforming traditional services and delivering on ever-increasing customer expectations.