Pradhiban Duraisamy | Manager, Educational Technology Support
The University of New South Wales

Pradhiban Duraisamy, Manager, Educational Technology Support, The University of New South Wales

Pradhiban Duraisamy is the Manager of the Educational Technology Support team at UNSW, where he brings over a decade of experience in advancing digital learning and student engagement. During his 14 years at the University of New South Wales (UNSW), Sydney Australia, he has played a pivotal role in enhancing teaching and learning through the integration of educational technologies that are scalable, accessible, and grounded in user experience. Over the past six years, he has led a dynamic team of educational technologists delivering innovations in AI-powered student support, digital assessment, and process automation. The team’s initiatives include the development of Scout, UNSW’s in-house AI Assistant, which enhances students experience and reduces administrative burden for academic and professional staff. By leveraging low-code platforms and agile development, his team is helping to transform educational support models and embed AI capability across the university landscape.

Appearances:



EDUtech Asia 2025 Conference Day 1 @ 17:35

Case study presentation: From chatbot to scalable assistant: democratising AI for student support at UNSW

  • Discovering how low-code platforms can empower non-technical teams to lead AI innovation
  • Understanding how agentic AI can enhance student support and wellbeing in a scalable model
  • Recognising the importance of building AI interactions that support empathy, inclusion and accessibility for a diverse student population  
last published: 16/Aug/25 17:15 GMT

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