Marisol Salud | Customer Experience Head
Eastern Communications

Marisol Salud is the Customer Experience Head at Eastern Communications, where she has led the company’s service excellence initiatives since 2018. With over 20 years of experience in customer care, IT service management, and telecom operations, she previously spent more than a decade at Pilipinas Teleserv as IT Service Manager. Marisol holds a Bachelor of Science in Electronics and Communications Engineering from the Technological Institute of the Philippines and is known for championing customer-centric transformation across the telecom industry. Sol is a highly accomplished Customer Experience (CX) professional with over 20 years of experience transforming customer journeys across the telecommunications, government and fintech industries. She is both a certified COPC Customer Experience Performance Leader in Best Practices in CX Operations, and a COPC Professional Manager in Service Journey Thinking. Her expertise in customer journey mapping, experience design, data analytics, and voice of the customer programs have contributed to various business goals and helped deliver customer needs. She has also led cross-functional teams to enhance customer satisfaction programs, leveraging actionable insights to transform customer pain points into long-term solutions. She is a passionate industry leader who has been infusing Eastern Communications' hi-tech, hi-touch brand promise in delivering best-in-class customer experience to various enterprises.  Sol holds a license and a bachelor’s degree in Electronics and Communications Engineering from the Technological Institute of the Philippines.