Narita Néron | Service Delivery Manager
Kinetic IT

Narita specialises in all things customer experience, with a skill set including user feedback, process design and improvement, governance, reporting and data analytics, service integration, service and process assurance, business analysis, and IT Service Management.

She is passionate about problem solving to improve the delivery of services to drive value to users and the customer. SIAM, ITIL, and Business Analysis certifications equip her with the tools and knowledge to introduce a diverse perspective based on her experience in federal government organisations.

Appearances:

Day 1 @ 14:20

Roundtable #08: Data Fusion: Making your data actually useful

This roundtable runs 3 times at 2:20 pm, 2:50 pm, and 3:20 pm.

Learn practical ways to connect and make sense of siloed data to support smarter, faster decision-making.
Hear how better data flow boosts service performance, accountability, and trust across departments and communities.
Exchange lessons with peers on balancing proactive monitoring with reactive insights—and have some fun with LEGO while visualising your own data fusion story.

Leighton Freene, Group Executive - Federal, Defence & Emergency Services / Chief Security Officer – DISP, Kinetic IT