Jamie Swaker | Service Director, SIAM
Kinetic IT

Jamie Swaker, Service Director, SIAM, Kinetic IT

Jamie Swaker is a recognised leader in Service Integration and Management (SIAM), known for helping organisations make sense of complexity by integrating services, people and processes into high-functioning, value-driven ecosystems.

As Service Director at Kinetic IT, Jamie leads the transformation of complex service landscapes—bridging the gaps between operations, analytics, and leadership to deliver scalable, consistent ways of working across multi-provider environments. With a strong belief in clear accountability, iterative improvement and data-informed decision making, Jamie partners with executives, delivery leads, and frontline teams to embed practices that enable clarity, maturity, and real impact. With a coaching-led mindset and a deep understanding of SIAM principles, Jamie helps organisations evolve beyond fragmented operations into integrated ecosystems that scale, grow capability, and deliver measurable value.

Appearances:



Day 1 @ 14:20

Roundtable #08: Data Fusion: Making your data actually useful

This roundtable runs 3 times at 2:20 pm, 2:50 pm, and 3:20 pm.

  • Learn practical ways to connect and make sense of siloed data to support smarter, faster decision-making.
  • Hear how better data flow boosts service performance, accountability, and trust across departments and communities.
  • Exchange lessons with peers on balancing proactive monitoring with reactive insights—and have some fun with LEGO while visualising your own data fusion story.
last published: 11/Jul/25 05:45 GMT

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