Jamie Swaker | Service Director, SIAM
Kinetic IT

Jamie Swaker is a recognised leader in Service Integration and Management (SIAM), known for helping organisations make sense of complexity by integrating services, people and processes into high-functioning, value-driven ecosystems.

As Service Director at Kinetic IT, Jamie leads the transformation of complex service landscapes—bridging the gaps between operations, analytics, and leadership to deliver scalable, consistent ways of working across multi-provider environments. With a strong belief in clear accountability, iterative improvement and data-informed decision making, Jamie partners with executives, delivery leads, and frontline teams to embed practices that enable clarity, maturity, and real impact. With a coaching-led mindset and a deep understanding of SIAM principles, Jamie helps organisations evolve beyond fragmented operations into integrated ecosystems that scale, grow capability, and deliver measurable value.