Julie Kitzler | Regional Director of Laboratory Services
Bon Secours Mercy Health

Julie Kitzler is Regional Director of Laboratory Services for Bon Secours Mercy Health, where she leads laboratory operations across the Lorain Market with a focus on quality, patient safety, operational excellence, and workforce engagement. Throughout her laboratory leadership career, Julie has focused on transforming complex workflows by looking beyond individual tasks to the systems that connect people, processes, technology, and patient care. Her experience includes laboratory automation and modernization, large-scale analyzer and workflow implementations, process improvement, regulatory readiness, and cross-functional collaboration with clinical and operational teams. Julie is passionate about ensuring that automation solves the right problems—not simply automating existing inefficiencies—and believes sustainable transformation requires thoughtful prioritization, frontline engagement, and strong change management. She brings a practical healthcare operations perspective to conversations about scaling laboratory systems while maintaining quality, safety, and service.