Chris Dunning | Head of Customer Operations
RSPCA Pet Insurance

Chris Dunning, Head of Customer Operations, RSPCA Pet Insurance
Chris Dunning leads Customer Operations at RSPCA Pet Insurance, with a focus on making pet insurance work better for the people and animals who need it most. With 17 years in the insurance industry, Chris is passionate about ensuring pet owners can access the care their animals deserve, without the stress and uncertainty that so often comes with unexpected vet visits. He is committed to building closer connections between insurers and the veterinary community, so that when a pet needs help, nothing gets in the way.

Appearances:

Day 1 @ 13:40

Direct2Vet

Direct2Vet is RSPCA Pet Insurance’s free online claims portal built specifically for vet clinics. When an RSPCA Pet Insurance customer needs to pay their bill, the vet team submits the claim on the customer’s behalf through Direct2Vet. RSPCA Pet Insurance reviews the claim in under 15 minutes, so customers can leave, only paying the difference between their bill and what their policy covers. No paperwork chasing and waiting on reimbursements, just a faster experience for the vet team and customer. Chris will provide a live walkthrough of Direct2Vet, including how to sign up, and demonstrate how the platform helps veterinary teams simplify claims administration and improve the client experience.

Chris Dunning, Head of Customer Operations, RSPCA Pet Insurance

last published: 26/Jun/26 09:15 GMT

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