Small Hoteliers @ NoVacancy

 

Are you responsible for ‘doing it all’ in your accommodation property? Faced with the same challenges of large accommodation providers you compete with but without layers of team members?

Put yourself in the best position to win at NoVacancy. Get access to two days of ideas and inspiration. You’ll meet hundreds of suppliers with thousands of products that can enhance your guest experience, optimise your operations and maximise your profits.

Join us at the Small Hotelier Summit, a conference dedicated to helping you navigate the OTA landscape, drive higher occupancy, refresh your interiors without huge budgets and much more.

You’ll also be in great company, with thousands of smaller operators just like you coming from all over Australia and New Zealand.

 

VIEW THE AGENDA

Small Hotelier, Wednesday 17 September 2025

Charlotte Freeman-Hall
Small Hotelier
09:25

Small Hotelier Summit Host

Charlotte will create a welcoming space where independent operators can share challenges and successes. She'll introduce speakers who know the industry inside-out, spark conversations that matter and help every attendee leave with ideas they can put into practice straight away.

Jessica Baider
Small Hotelier
10:00

Masterclass: Influencer strategy for independents

Mauro Risch
Small Hotelier
10:40

1 perfect photo is worth 1,000 bookings

A picture is worth a thousand words, and in the case of a small hotelier, it can be worth a thousand bookings. A visually appealing photo gallery can help guests envision their stay and create a strong desire to book with your hotel. 

Sandra Swatton
Small Hotelier
12:15

Building a sales culture in guest-facing teams

Kerry Williams
Small Hotelier
12:40

Unlocking the accessible tourism market: Why it matters for small hoteliers

Tamie Matthews
Small Hotelier
13:50

From hidden gem to fully booked: Practical steps to get found and get booked

As an accommodation provider your goal is to be desirable and effortlessly bookable. Join us for a focused session where we'll reveal 10 simple, actionable strategies you can implement today to significantly enhance your:

  • Reach: Get seen by more potential guests.
  • Visibility: Stand out in a crowded market.
  • Bookability: Make it irresistible and easy for guests to secure their stay.
Kate Branch
Small Hotelier
14:15

Strategy first: Why your creative plan beats random posting

A framework to drive bookings, not just likes

Bart Sobies
Small Hotelier
15:15

Masterclass: Leveraging AI for your hotel business

Emily Stephens
Small Hotelier
16:25

The small operator's toolkit: Improving systems, bottlenecks, and balance

  • Straightforward systems to bring more order to their operations and reduce daily overwhelm
  • A framework to identify what’s holding them back and where small changes can make a big difference
  • Strategies for creating more balance: between work and life, guest needs and business goals
last published: 18/Sep/25 03:05

Why Small Hoteliers are attending:

 

1. Connect, network and share stories with other Small Hoteliers

 

2. See what new tech there are to help drive higher occupancy, navigate the OTAs and boost your bottom line

 

3. Learn from peers and experts in the Small Hotelier Summit

Here’s what they have to say:

Where & When

ICC Sydney Exhibition Centre
Darling Harbour, Sydney

Wednesday 17 September 2025
Thursday 18 September 2025
Open 9:00am – 5pm daily

 

Contacts

Sponsorship Enquiries
Matthew.Gatfield@terrapinn.com

 

Speaking Enquiries
Katarina.Mesarovich@terrapinn.com

 

Marketing Enquiries
Laura.Flannery@terrapinn.com