London, 30 - 31 October 2018

Schedule

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Oct 3008:55
Conference pass

Chair's opening address

Keynotes
Chris Kelly, Editor, Total Telecom
Oct 3009:00
Conference pass
Oct 3009:15
Conference pass

Building new, integrated, agile network architectures that meet the fast-changing needs of BT and its customers in the future

Keynotes
Howard Watson, Group Chief Technology and Information Officer, BT
Oct 3009:25
Conference pass

Telefónica Open Digital Architecture

Keynotes
Enrique Blanco Nadales, Global Chief Technology Officer, Telefonica
Oct 3009:35
Conference pass

Digital transformation and its critical role in 5G success

Keynotes
Arash Ashouriha, SVP Technology Architecture & Innovation, Deutsche Telekom Ag
Oct 3009:45
Conference pass

Capitalising on the opportunities of digital transformation

Keynotes
  • Strategies and technologies for building the digital telco
  • Reshaping customer experience in the digital age
  • Building the right networks – the role of NFV and SDN
  • The role of data driven technologies including AI, big data, and the IoT
  • Delivering the corporate structure and strategy for the future telco
  • Strategies for delivering digital capability
Arash Ashouriha, SVP Technology Architecture & Innovation, Deutsche Telekom Ag
Howard Watson, Group Chief Technology and Information Officer, BT
Enrique Blanco Nadales, Global Chief Technology Officer, Telefonica
Oct 3010:10
Conference pass

How to connect to consumers and grow your subscriber base

Keynotes
Oct 3011:20
Conference pass

Chair's opening address

Network Transformation
Massimo Fatato, Managing Partner, Next Gen Networks, Cartesian
Oct 3011:20
Conference pass

Chair's opening address

Data Driven Technologies
Pierre Blanchard, President, PRBL Advisory
Oct 3011:20
Conference pass

Chair's opening address

Customer
Graham Wilde, Customer Director, UK Broadband
Oct 3011:20
Conference pass

Chair's opening address

Corporate Transformation
Michael Dargue, Principal, Cartesian
Oct 3011:25
Conference pass

Transforming networks: Changing architectures for the digital telco

Network Transformation
- Building the self-optimising network- Can telcos deliver all IP networks?- The role of SDN and NFV- How will new networks deliver operational and service opportunities?- Cloud BSS/OSS- Containerisation- The role of open source
Moderator: Massimo Fatato, Managing Partner, Next Gen Networks, Cartesian
Fran Heeran, Group Head of Cloud & Automation, Vodafone
Conrad Mallon, Chief Network Architect, SSE Enterprise Telecoms
Haithem Alfaraj, SVP, Technology and Operation, Saudi Telecom Company
Oct 3011:25
Conference pass

The future is 5G: Making next generation mobile a reality

5G
- Seeing through the hype: The real what, when, where and why’s of 5G- Is 5G a revenue opportunity or a cost efficiency?- 5G business models- Understanding the 5G service offering- Spectrum allocation and regulation- Network architectures- The role of 4.5G
Oct 3011:25
Conference pass

Customer first: Reshaping customer experience for the digital age

Customer
- How are advancements in customer insight reshaping CRM and CEM?- Delivering true customer-centric business models- New products and services- Enhancing UX and applying design thinking to drive loyalty- Responding to the evolving customer- The role of AI
Moderator: Graham Wilde, Customer Director, UK Broadband
Erik Vercouteren, Executive Vice President, Customer Experience, K.P.N.
Cenk Serdar, Chief Consumer Officer, STC
Oct 3011:25
Conference pass

Beyond technology: How should telcos evolve corporate strategy and structure to enable digital transformation?

Corporate Transformation
- The growing role of the Chief Digital Officer- Softwarising the workforce- Digital investment strategies- New operating models- Learning from established DSPs- Automation of internal processes
Moderator: Michael Dargue, Principal, Cartesian
Yannis Konstantinidis, Chief Strategy, Transformation and Wholesale Officer, OTE
Oct 3011:30
Conference pass

Data and the telco: Revolutionising operations and delivering new products and services

Data Driven Technologies
- Data products and services in the digital age- The growing role of AI in the telco business model- How can AI and automation enable new services?- Delivering data architectures to support the IoT- The role of blockchain
Moderator: Pierre Blanchard, President, PRBL Advisory
Richard Benjamins, Data and AI Ambassador, Telefonica
Zuzana Krifka Dobes, CDO Support, Data, AI & Governance, Deutsche Telekom AG
Phillip Radley, Chief Data Architect, BT
Oct 3012:05
Conference pass

The Implications of 5G and Beyond for OSS: Intelligent Operations as the New Norm

Network Transformation
CSPs are facing major challenges to the sustainability of their network operations, which grew on the back of the traditional services. Their current operations are becoming verycomplex, due to exponential changes in the market and technology. The operational processes they have been following will not work in the near future. The evolution of technology is creating new opportunities in new market sectors, and developments are continuing to drive both service demand and the development of new telecom applications. Telecom operators must remain agile and adapt quickly to next generation communications such as 5G. They are looking at innovating within their network operations, while profitingfrom the new business opportunities enabled by 5G services. To be able to monetize these new opportunities optimally, they must adopt a combination of incremental innovation in certain areas, and disruptive innovation in other areas.CSPs are working to minimize their reliance on manual processes in order to increase operational efficiency. Operations support systems (OSS) will play an important part in achieving 5G goals. As networks become more software-defined, they are less reliant on the manual input of network engineers. As a result, artificial intelligence (AI) will play a major role in transforming OSS towards cognitive 5G networks and services. The aim of this presentation is to help end users understand the importance of the companied SDN and AI for service provisioning in 5G.
Azam Beyk, OSS Consultant, Comarch
Oct 3012:05
Conference pass

5G Experience from PyeongChang Winter Olympics

5G
Oct 3012:05
Conference pass

From Retail to “Me-tail”: The customers of tomorrow are here – and they’re changing everything

Customer
Digital Transformation is the biggest buzzword in telco right now - and rightly so. Telcos that have failed to keep pace with retail trends are desperately trying to catch up to satisfy the newest generation of customers – hello, Gen Z. But Generation Alpha is knocking at the doorstep – and they will bring a whole new set of expectations. If telcos are going to remain relevant, they need to change now. Digital transformation is just the start.
Will Gibson, Vice President, Marketing & Amplifier, Maplewave
Oct 3012:05
Conference pass

Inside every Telco, there's a cloud provider trying to get out...

Corporate Transformation
Tim Meredith, Chief Commercial Officer, OnApp Limited
Jim Freeman, Director of Sales Engineering, OnApp Limited
Oct 3012:25
Conference pass

Network Transformation Roundtables

Network Transformation
How can the telco integrate legacy networks into the cloudified network of the future?
Vivek Chadha, AVP & Head Transformation Service (Europe),, Tata Communications
One step forward in Telecoms Transformation: How blockchain will impact the industry?
Lukasz Grodzki, Business Development Manager, Comarch
The role of virtualisation technologies in delivering digital transformation
Oct 3012:25
Conference pass

Data Driven Technologies Roundtables

Data Driven Technologies
Cloud and virtualisation: what makes it hard to implement new products, and what should your technology partners do to help?
Kevin Du, Research Engineer, Sunlight.io (An OnApp business)
Tim Meredith, Chief Commercial Officer, OnApp Limited
Experiences and challenges with Machine Learning in customer support systems
Roman Ernst, Business Analyst, Solution Architect & Data Scientist, solvatio AG
The role of AI in digital transformation
Tim Ensor, Commercial Director, AI, Cambridge Consultants Ltd
Oct 3012:25
Conference pass

5G Roundtables

5G
5G (r)evolution - paving the way to successful deployment
Iwona Wilk, Knowledge Transfer Manager, UK5G
Oct 3012:25
Conference pass

Customer Roundtables

Customer
Discussing Operators challenges in connecting channels to provide a superior customer experience as part of their digital transformations
Will Gibson, Vice President, Marketing & Amplifier, Maplewave
Ensuring a perfect customer experience in the face of growing demands on home networks
Reshaping customer experience for the digital age
Janet Watkin, Chief Executive Officer, Ocean82
Oct 3012:25
Conference pass

Corporate Transformation Roundtables

Corporate Transformation
Creating a culture that facilitates digital transformation
Amy Cameron, Senior Industry Analyst, STL Partners
Innovative strategies for digital investment
Restructuring telco business models to enable digital transformation
Oct 3014:30
Conference pass

Delivering on the virtualisation promise

Network Transformation
- How can telcos deliver virtualisation?- Enhancing service provision with NFV and SDN- Progress report: What have been the key developments in the last 12 months?- Overcoming the problems legacy networks are posing
Moderator: Chris Lewis, Founder and CEO, Lewis Insight
James Halberstadt, MD, Europe, CITIC Telecom CPC
Sultan Shaikh, Product Manager, Colt Technology Services
Sven Hischke, Managing Director, Deutsche Telekom Pan-Net
Oct 3014:30
Conference pass

Capitalising on the AI opportunity

Data Driven Technologies
- Exploring the key AI touch points including network management, churn management, speech recognition and bots- The telco AI business model- SDN as key to realising the AI opportunity
Moderator: Derek Long, Head of Telecoms & Mobile, Cambridge Consultants Ltd
Dr. Andreea Hossmann, Head of Data Science, Swisscom
Andy Kennedy, EMEA Customer Engineering, Google
Henri Korpi, Executive Vice President, New Business Development, Elisa
Mustafa Ergen, Chief Technology Advisor, Türk Telekom
Oct 3014:30
Conference pass

5G and the industrialisation of the internet

5G
- What new services will be enabled by 5G?- Commercialisation of new 5G enabled services- New enterprise offerings: the IoT- Consumer services: VR/AR, video- Will 5G bring true digitisation of the economy and society?
Oct 3014:30
Conference pass

How to be a smart companion on your customer's journey? Business opportunities in smartphone lifecycle you don't want to miss out on

Customer
Oct 3014:30
Conference pass

Overview of operator consolidation in 2018

Corporate Transformation
Oct 3014:40
Conference pass

Investment strategies for the digital age

Corporate Transformation
- Global investment context- Is M&A and consolidation prerequisite for large scale transformations?- Should telcos be buying digital capabilities?
Oct 3014:50
Conference pass

Exploiting data to revolutionise CRM, CEM and CLV

Customer
- Utilising the telcos unique set of data to optimise the customer experience- Real-time management of the customer experience- New products and services
Moderator: Jaume Fornos, Strategy Manager, Cartesian
Kirill Dmitriev, VP, Sales and Customer Service, M.T.S.
Vishal Patel, Head Of Customer Experience EMEA, Centurylink
Roger Kirby, Co-Creator Customer Experience, Swisscom
Oct 3015:10
Conference pass

How a Multi-Cloud Strategy can help accelerate time-to-market

Network Transformation
Time-to-market is one of the main barriers to success in the highly competitive cloud B2B market. Learn how a multi-cloud strategy can help you overcome this barrier and tap into new service revenues faster.
Oct 3015:10
Conference pass

A reality check on AI in telecoms

Data Driven Technologies
There’s plenty of excitement around how AI and automation can enable telcos to deliver better customer experience, optimise networks and create new services. But transforming operational processes with new technologies doesn’t happen overnight. We’ll highlight examples of where AI is having the biggest measurable impact within telco operations today, and what advances to expect over the next 12 months.
Amy Cameron, Senior Industry Analyst, STL Partners
Oct 3015:10
Conference pass

A Glimpse into Security for 5G Service Based Architecture

5G
Oct 3015:20
Conference pass

Quick Fix, Quick Win - Smart Customer Incident Resolution powered by AI

Customer
Fixing customer-reported service incidents is a major cost generator for telco operators. The emergence of digital support channels yields substantial cost-saving potential which can only be fully leveraged by new innovative solutions for automated incident troubleshooting and customer interaction. Learn how AI can boost troubleshooting efficiency to accelerate the adoption of digital support touchpoints and help you keep pace with growing service complexity and product diversity.
Oct 3015:30
Conference pass

How are virtualisation technologies changing our understanding of network architectures?

Network Transformation
- The changing telco-NEP relationship
Moderator: Geoff Burke, Chief Marketing Officer, Broadband Forum
Amar Kalvikatte, Senior Manager - Cloud & DC Network Architecture & Design, Liberty Global
Mark Daley, Director, Digital Strategy and Business Development, Epsilon
Marcus Hacke, Managing Director, ngena
Oct 3015:30
Conference pass

AI and service layer: Revolutionising provision

Data Driven Technologies
- Improving service delivery with better network performance- Chatbots and VUIs- New products and services
Moderator: Alberto Di Felice, Senior Policy Manager, Infrastructure, Privacy and Security, DIGITALEUROPE
Jan Morgenthal, Chief Product Owner, AI, Deutsche Telekom Ag
Yvan Delegue, Digital Innovation Director, Orange S.A.
Oct 3015:30
Conference pass

Scaling mobile architectures on the road to 5G

5G
- Massive MIMO, HetNets and Small Cells: Making sense of 5G architectures- Can telcos justify the CAPEX expenditure for ubiquitous 5G?
Rajesh Yadav, Chief Network Architect, Verizon
Dr. Erol Hepsaydir, Head of RAN and Device Strategy and Architecture, Three
Oct 3015:30
Conference pass

Restructuring business models to accelerate digitisation

Corporate Transformation
- Redesigning your organisation- Transitioning from a project to service based environment
Oct 3015:40
Conference pass

Revolutionising user experience with design thinking

Customer
- Driving customer satisfaction and loyalty through compelling customer journeys
Moderator: Teresa Cottam, Founder and Chief Strategist, Omnisperience
Arild Haugen, Head Of Projects And UX, Norway, Telenor As
Corinna Gage, Senior Product Designer, The App Business
Yael Shatzky, Head of Marketing Amdocs Optima, Amdocs
Oct 3016:10
Conference pass

NFV: What's happening and what can we learn?

Network Transformation
We’ll look at some key data and how NFV has been deployed. What lessons are out there for the industry and is NFV on track to reach its potential.
David Martin, Associate Senior Analyst, STL Partners
Oct 3016:10
Conference pass

Next Generation Network Planning in 5G Networks

5G
  • Accuracy, Predictions & Driving Smart Lean Capex
  • Integrated Access and Backhaul Planning
  • Converged Customer Centric QoE & RoI
Oct 3016:10
Conference pass

Higher speed, higher customer satisfaction, lower churn rate: How operators benefit from perfect home networking

Customer
Oct 3017:00
Conference pass

Are you really obsessed with your customers?

Keynotes
Yael Shatzky, Head of Marketing Amdocs Optima, Amdocs
Oct 3017:20
Conference pass

Building the Internet of Everything

Keynotes
  • Capitalising on the advent of the Internet of Everything (IoE)
  • The role of the telco in delivering the IoE
  • Business models for monetising the IoE
  • Scaling the IoE
  • New IoE applications and services for enterprises and consumers

Create your personal agenda –check the favourite icon

Oct 3109:00
Conference pass

Chair's opening address

Keynotes
Andrew Collinson, Partner & Research Director, STL Partners
Oct 3109:10
Conference pass

Platform development: Delivering new services to delight your customers

Keynotes
Oct 3109:20
Conference pass

Revolutionising service provision with platform models

Keynotes
Henri Korpi, Executive Vice President, New Business Development, Elisa
Oct 3109:30
Conference pass

Are platform-based business models essential in delivering the digital telco

Keynotes
Ismail Butun, CMO, Turkcell
Oct 3109:40
Conference pass

Telco as platform: How can the telco reinvent itself for the platform economy?

Keynotes
  • How can platform-based business models reinvent product and service provision?
  • Capitalising on scalability
  • Developing new products and services including apps and IoT
Moderator: Andrew Collinson, Partner & Research Director, STL Partners
Ismail Butun, CMO, Turkcell
Henri Korpi, Executive Vice President, New Business Development, Elisa
Oct 3110:10
Conference pass

AI - from buzzword bingo to value tinder

Keynotes
AI this. AI that. AI has been the buzzword of the last 5 years. And while there were a lot of things happening behind closed doors, hands down value at scale was yet to be seen. Take the tour of some real life AI use-cases for today’s customer service, incident troubleshooting and predictive automation in the telecommunications field and learn how you can leverage AI to generate real value for your company and your clients.
Oct 3111:00
Conference pass

Chair's opening address

Network Transformation
Oliver Johnson, Chief Executive Officer, Point Topic
Oct 3111:00
Conference pass

Chair's opening address

Data Driven Technologies
Tony Poulos, Managing Editor, Disruptive.Asia
Oct 3111:00
Conference pass

Chair's opening address

5G
Roland Da Silva, Strategy Advisor, Consultant
Oct 3111:00
Conference pass

Chair's opening address

Customer
Chris Kelly, Editor, Total Telecom
Oct 3111:00
Conference pass

Chair's opening address

Corporate Transformation
Oct 3111:05
Conference pass

Enabling the digital world with multi-access edge computing

Network Transformation
- Low latency as key to enabling digital services- Delivering cloud-computing capabilities and an IT service environment at the edge of the network- New business models and services with MEC- MEC and virtualisation
Moderator: Oliver Johnson, Chief Executive Officer, Point Topic
Ayan Ghosh, Collaborative Trials Principal at Converged Network Research Lab, BT
Wilfried Dudink, Director Content Solutions, Centurylink
Oct 3111:05
Conference pass

Monetising the telco's unique data set

Data Driven Technologies
- Big data business models- The role of AI- Big data architectures and analytics- Managing the scale of your data- BDaaS
Moderator: Tony Poulos, Managing Editor, Disruptive.Asia
Alastair Mcmahon, Analytics Director, O2 Telefonica U.K.
Marco de Nooijer, Director of Big Data, Energy, Security, K.P.N.
Ash Wheeler, Senior Director, Business Development - Internet of Things, Chordant an Interdigital Business
Oct 3111:05
Conference pass

5G and the connected car: Building the networks for the automotive industry's future

5G
- How can telcos monetise the connected car opportunity?- Understanding the partnership opportunity
Moderator: Roland Da Silva, Strategy Advisor, Consultant
Iain Macbeth, Head of Foresight, Transport for London
Oct 3111:05
Conference pass

How the telco is transforming the financial landscape

Customer
- Understanding the partnership ecosystem for mobile payments
Moderator: Andrew Collinson, Partner & Research Director, STL Partners
Thomas Chalumeau, Chief Strategy Officer MEA, Orange
John Abraham, Principal Analyst, Analysys Mason
Devyani Parameshwar, Group Senior Manager, M-Pesa Commercial, Vodafone
Oct 3111:10
Conference pass

How is the emergence of the CDO reshaping corporate structure?

Corporate Transformation
- What does the emergence of the CDO mean for telco business models?- Is the CDO role taken seriously enough to enable them to deliver fundamental change?- What is needed for a CDO to succeed?- The differing missions of the CDO
Mahinda Herath, Group Chief Planning and Digital Officer, Sri Lanka Telecom Plc
Regina Lange, Director, Digital Business, Sunrise Communications
Oct 3111:45
Conference pass

Network function hosting meets high performance virtualization. How 5G needs next generation hypervisor solutions

Network Transformation
Julian Chesterfield, CEO, Sunlight.io (An OnApp business)
Oct 3111:45
Conference pass

Innovation in loyalty and customer experience at Orange Belgium

Data Driven Technologies
Adhish Kulkarni, SVP Technology, Evolving Systems
Benoit Berthelot, Customer Engagement Manager, Orange Belgium
Oct 3111:45
Conference pass

5G needs Edge Compute more than Edge Compute needs 5G

5G
Philip Laidler, Consulting Director, STL Partners
Oct 3111:45
Conference pass

When Telco meets FinTech

Customer
Markus Treutle, Sales Manager Telecommunications, Wirecard
Oct 3112:05
Conference pass

Network Transformation Roundtables

Network Transformation
How can telcos deliver the self-optimising network?
Stewart Marsh, Associate Director, Wireless and Digital Services, Cambridge Consultants Ltd
What are the key challenges on the road to network automation?
Oct 3112:05
Conference pass

Data Driven Technologies Roundtables

Data Driven Technologies
Exploiting AI in your data play
Luis Alvarez Satorre, CEO, Digital Advisor, Altamar Innoventures
How are big data and data analytics enabling a new telco?
How can telcos capitalise on the IoT opportunity
Arun Dehiri, Managing Director, Red Dawn Consulting
Oct 3112:05
Conference pass

Customer Roundtables

Customer
Building differentiated content offerings to deliver the best customer experience
Max Signorelli, Research Analyst – Home Entertainment, IHS Markit
Delivering wonderful UX for customer retention and loyalty
Living a smart lifestyle in a smart city: Moving towards a smart connectivity future.
Livia Rosu, Marketing Chair and Board Member, HomeGrid Forum
Oct 3112:05
Conference pass

Corporate Transformation Roundtables

Corporate Transformation
How can telcos capitalise on the digital transformation opportunity?
Chris Kelly, Editor, Total Telecom
Is digital infrastructure becoming the most important infrastructure consideration when putting a new location on the map?
Oct 3114:20
Conference pass

Enabling transformation with cloud BSS and OSS

Network Transformation
- Simplifying BSS and OSS as a key to enabling digital transformation- Which functions should you move to the cloud - product, customer, order, revenue management?
Moderator: Andy He, Analysys Mason
Jesus Herrera, OSS Strategy and Architecture Manager, Three
Charles Gibbons, Chief Domain Architect - 5G & Service Management, BT Plc
Andreas Hipp, CEO, Cataleya
Oct 3114:20
Conference pass

Making the smart city a reality

Data Driven Technologies
- Accelerating on the road to the smart city- Building smart city products and services- The role of 4, 4.5 and 5G, as well as WiFi
Moderator: Ton Brand, Senior Director Marketing and Industry Development, Independent Consultant
Rosalind Singleton, Managing Director, UK Broadband
Jon Collinson, Head of Product, J.T. Global
Gustaf Landahl, Head of Planning & Environment, City of Stockholm
Oct 3114:20
Conference pass

How is OTT content reshaping the telecoms industry?

Customer
- Developing OTT content products and services- Are content owners in the driving seat?- Changing consumption patterns and the opportunities they bring- How is the telco revolutionising the media?- M&A in the content space
Moderator: Angel Dobardziev, Founding Director, Whitebridge Insight
Sabine Moller, VP Content, Unitymedia
Sylvain Thevenot, Managing Director, Netgem
Mark Christie, Chief Technology Officer, Piksel Inc
Oct 3114:20
Conference pass

Developing an environment that can foster a digital workforce

Corporate Transformation
- ‘Softwarising the workforce’- How can you ensure your staff are ready for digital transformation?
Moderator: Andrew Collinson, Partner & Research Director, STL Partners
Cecilie Heuch, EVP, Chief People Officer, Telenor
last published: 29/Oct/18 17:45 GMT