The Total Telecom Congress Conference Agenda

 

All times are listed in CET

 

Amsterdam, 21 - 22 November 2023

Schedule

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Nov 219:05
Conference pass

Chair’s opening address

Keynotes
Harry Baldock, Editor, Total Telecom
Forum
Nov 219:10
Conference pass

Presentation from Nokia

Keynotes
Azfar Aslam, VP & CTO Europe, Nokia
Forum
Nov 219:20
Conference pass

Keynote CxO video presentation: Colt

Keynotes
Keri Gilder, Chief Executive Officer, Colt technology services
Forum
Nov 219:30
Conference pass

Aligning internal teams with partners for a successful digital transformation

Keynotes

CxO presentation

Lotta Gunnarsson, CIO, Odido
Forum
Nov 219:40
Conference pass

Keynote CxO panel: Modernising telecoms; transforming from a telco to a techco

Keynotes
  • What does it mean to be a telco in 2023 and beyond?

  • What is driving the need for transformation to ensure telcos’ survival?

  • Is the industry trending in the right direction?

Moderator: Azfar Aslam, VP & CTO Europe, Nokia
Lasha Tabidze, Group Chief Digital Operations Officer, veon
Yannick Decaux, SVP Mobile Wholesale & Interconnection, Orange
Forum
Nov 2110:25
Conference pass

Networking refreshments

Exhibition Hall

Take a break and meet some people.

Exhibition Hall
Nov 2111:00
Conference pass

Best Practices for Successful Digital Transformation Programs

Leaders Congress
Ari Banerjee, Senior Vice President, Strategy, Netcracker Technology
Lotta Gunnarsson, CIO, Odido
Forum
Nov 2111:00
Conference pass

Bridging the divide: technology as a leverage for inclusion

Sustainability Congress

Lisa will present DigiCo’s mission and approach on leveraging technology as a mean for inclusion. By mentioning the importance of the green & digital transition in Europe, Lisa will touch how transformation & inclusion can be a powerful way to transform businesses. The more people that are able to utilise technology, the stronger the digital economy will be. Lisa will also look at the skills mismatch and lack of talent in the labour market, looking at this as an opportunity to increase the talent pool.

Lisa Varga, Co-Founder & Director, Digital Collective
E103
Nov 2111:00
Conference pass

The Long Road to the Metaverse

Future Congress

Where we've come from, where we're going, and how we get there.

E102
Nov 2111:00
Conference pass

Beyond Service: Crafting Exceptional Customer Experience

Customer Congress

Explore the world of customer experience beyond the usual service norms. Join us for a short exploration of how the combination of service, portfolio and pricing together make up for the customer experience in the digital age. It's not just about service; it's about refining each element to create lasting impressions. Join our keynote for insights on enhancing your customer engagement effortlessly.

Jan Willem De Beaufort, Independent Consultant, coz-consulting
E104
Nov 2111:20
Conference pass

Embracing Techco: Corporate Strategy in a Digital World

Leaders Congress
  • How can telcos rebuild themselves to fit the digital world?

  • What are the strategic choices telcos must prioritise in today’s market?

Moderator: Simon Vye, Senior Partners, Cambridge Management Consulting
Bertold Frech, Vice President International Strategy, Steering and Board Member for GTS Poland, Deutsche Telekom AG
Pernilla Wikman, Supervisory Board Member at FreeMove Alliance and VP Global Business, Telia Company
Forum
Nov 2111:20
Conference pass

The evolution of cloud networks in telecoms

Technology Congress
  • How can we build sustainable business value by migrating to cloud-native networks?

  • AI driven cloud computing; how will new leaps in this technology impact the industry?

  • What examples do we have of instilling effective business processes to get the most out of cloud networks?

Moderator: Angel Dobardziev, Senior Director, European Consulting, IDC
Guy Dierckx, Cross Cloud Transformations, Proximus
Christos Koimtzis, Business Development Manager, Deutsche Telekom
E107
Nov 2111:20
Conference pass

Connecting the unconnected; addressing the connectivity gap worldwide

Sustainability Congress
  • How can we improve varying prices of internet bundles to make services more accessible?

  • How can new technologies make the internet more accessible and affordable? 

  • Economic benefits of inclusive connectivity 

Jan Willem De Beaufort, Independent Consultant, coz-consulting
Lisa Dewinter, Essential Internet Program Lead, Telenet
Mea Thompson, CCO & Co-Founder, Unconnected.org
E103
Nov 2111:20
Conference pass

Space, the final frontier for telcos?

Future Congress
  • How will satellites alter the telecommunication landscape?

  • Which satellite applications will be most prevalent in the future?

  • Will it pay off?

  • Partnership and joint venture opportunities

Moderator: Dean Bubley, Founder, Disruptive Analysis
José Sánchez Ruiz, Chief Operating Officer, Hispasat
Saher Salem, Senior Innovation Manager and Tech Advisor, Deutsche Telekom AG
E102
Nov 2111:20
Conference pass

Consumer strategy; the world has changed, as have your customers

Customer Congress
  • Why is a consumer-centric strategy more crucial now than ever?
  • What has fundamentally changed about customer expectations in the digital age?
  • Omnichannel customer service – how can companies ensure smooth service transitions?
  • Whichtools are indispensable for customer care representatives today?
Moderator: Nicolette Wuring, Customer Centricity Futurologist, customer-advocacy.com
Martin Opdam, Manager Strategy to Execution Digital Services, KPN
Attila Civelek, Chief Marketing Officer, Salt Mobile
Nashat Al Riyami, Department Head Of Roaming, Loyalty And Retention, Ooredoo oman
Esther Bolster, Director of Consumer Strategy, Liberty Global
E104
Nov 2112:00
Conference pass

How building an EDI community can support implementing the EDI strategies

Leaders Congress
  • How we built Cellnex Telecom EDI Community and what is its role?
  • Strong Governance Model as a key to strengthen the impact.
  • Main EDI community achievement with alignment to Cellnex Telecom EDI strategy.
Imen Toumi, Global Lead of Equity, Diversity and Inclusion, Cellnex Telecom
Forum
Nov 2112:00
Conference pass

Innovating to help me sleep better at night – A CTO perspective

Technology Congress
E107
Nov 2112:00
Conference pass

ESG and its role within the sector

Sustainability Congress

With changing times and a shift in mentality, ESG has become a buzzword that has taken the economic world by storm.

This session dives into the world of sustainability, provides the definition of ESG and what it means for the industry and discusses the relevance of the value chain in such a transition.

Sabrina Alam is a highly experienced professional specialising in both sustainability and the telecoms/space industry. She currently works at BDO Luxembourg as a Director of Sustainability Advisory Services where she runs her own practice. With a background in theoretical physics and having previously worked at NASA, ESA and SES Satellites, she combines her technical knowledge with her sustainability expertise to guide organisations on their sustainability journey.

Sabrina Alam, Director, Sustainability Advisory Services Practice Leader., BDO Luxembourg
E103
Nov 2112:00
Conference pass

The future of communications in the metaverse

Future Congress
David Palmer, Blockchain Lead, Vodafone Business
E102
Nov 2112:00
Conference pass

How to Develop a Customer-Centric Telecommunication Brand

Customer Congress

In a highly competitive market, success hinges on bridging the gap between brand promises and customer expectations. This involves standing out in a crowded market and remaining top-of-mind during acquisition and retention. The presentation will explore best practices in brand communication and retention strategies to elevate the customer experience and foster strong loyalty.

Attila Civelek, Chief Marketing Officer, Salt Mobile
E104
Nov 2112:20
Conference pass

People strategy; building a worldclass company culture to stimulate growth

Leaders Congress
Moderator: Andrew Collinson, Founder & MD, Connective Insight
Naleena Gururani, Chief People Officer, Hyperoptic
Carrie Cushing, Chief People Officer, EXA Infrastructure
Forum
Nov 2112:20
Conference pass

The (non) intended impact of regulation of cybersecurity

Technology Congress
  • Security has never been more important in a global context than it is now

  • Migrating to the cloud brings inherent security risks, how can we ensure a safe transition?

  • Are telcos and their partners prepared to meet the challenge?

Vlad Nosenko, Senior Business Solutions Consulatant, CITIC Telecom CPC
E107
Nov 2112:20
Conference pass

Rural Connectivity

Sustainability Congress
  • Addressing rural connectivity challenges in developed markets

  • Finding the right technology mix: FWA, satellite, drones

  • Non-terrestrial solutions for hard to reach areas

E103
Nov 2112:20
Conference pass

Experimenting in the Metaverse

Future Congress
  • How can telco companies use the metaverse?

  • How will the metaverse create structural changes in the telecom industry?

  • How does the advent of Web 3.0 and metaverse influence the consumer experience?

  • What are the consumer safety issues arising from the metaverse?

E102
Nov 2112:20
Conference pass

Customer Case Study: Hybrid MPN for Porsche Nardò Technical Center

Customer Congress
E104
Nov 2113:00
Conference pass

Lunch & Networking

Exhibition Hall

Take some time to network and get some lunch.

Exhibition Hall
Nov 2113:25
Conference pass

Meet the Judges

Future Congress

We're delighted to host the startup pitching competition at Total Telecom Congress. The winner, decided by our expert judging panel, will win the Startup of the Year Award at the prestigious 25th Anniversary World Communications Awards.

Nicolette Wuring, Customer Centricity Futurologist, customer-advocacy.com
Andrew Collinson, Founder & MD, Connective Insight
Luc Hindryckx, Director General, ecta
Dick van Schooneveld, Managing Partner/COO/Board Member, NL MWC/Hylman/CN-United Zero
Marc Anné, Owner, eosbiz bvba
E102
Nov 2113:30
Conference pass

Startup Pitch:METAVSHN

Future Congress
Karl Heinz, Chief Executive Officer, Metavshn
E102
Nov 2113:40
Conference pass

Startup Pitch: JET Connectivity

Future Congress
James Thomas, Chief Executive Officer, Jet engineering system solutions
E102
Nov 2113:50
Conference pass

Startup Pitch: LYFO

Future Congress
Maurits Zandbergen, Chief Executive Officer, Lyfo
E102
Nov 2114:00
Conference pass

Transgender Inclusion: Why it matters and how to get it right

Sustainability Congress
E103
Nov 2114:00
Conference pass

Transgender Inclusion: Why it matters and how to get it right

Sustainability Congress
Nov 2114:00
Conference pass

Startup Pitch: Stampix

Future Congress
E102
Nov 2114:10
Conference pass

It's about more than bandwidth – the reasons behind the urgent need for new international fiber backbone infrastructure

Leaders Congress
Forum
Nov 2114:10
Conference pass

Uncapping the potentials of telco data monetization

Technology Congress
E107
Nov 2114:10
Conference pass

Sustainable Communities, Better Connections

Sustainability Congress

Using sustainable practices to build better connections and create a world where no one gets left behind.

Gabrielle Miller, Group Communications Executive, Digicel Group
E103
Nov 2114:10
Conference pass

Startup Pitch: Nixon Digital

Future Congress
Sjoerd Heddema, Managing Director, Nixon Digital
E102
Nov 2114:10
Conference pass

The Power of Vertical Integration: How Vorboss built London's best fibre network

Customer Congress
Tim Creswick, Chief Executive Officer, Vorboss
E104
Nov 2114:20
Conference pass

Startup Pitch: Inframent

Future Congress
Marina Kurnevich, CEO, Inframent
E102
Nov 2114:30
Conference pass

Connected Netherlands

Leaders Congress
  • How will broadband network infrastructure continue to evolve in the Netherlands? What will the communications landscape look like in 2030?
  • How can we prevent households and businessesto whom fiber-optic connections prove to be economically unachievable,missing out on gigabit connectivity?
  • How do we keep our networks secure?
  • Where should investments in the Netherlands be prioritized?
Forum
Nov 2114:30
Conference pass

New tech driven services for the evolving telco

Technology Congress
  • How can telcos seize the XaaS opportunity?

  • How can we realise the full potential of 5G technology?

Moderator: Tilly Gilbert, Director, Consulting and Edge Practice Lead, STL Partners
Thomas Nilsson, Chief Product Officer, Elisa Polystar
E107
Nov 2114:30
Conference pass

Diversity and inclusion in the modern telco

Sustainability Congress
  • Can telcos truly disrupt their industry by prioritizing diversity and inclusion, and if so, what radical changes are required to achieve this disruption?
  • How can telcos challenge the conventional notions of corporate power structures to create a more inclusive and equitable environment for all employees?
  • What audacious steps can telcos take to ensure that marginalized communities are not left behind?
  • What role does diversity and inclusion play in shaping the future of telecommunications?
  • What non-traditional partnerships or collaborations should telcos consider to accelerate their efforts in promoting diversity and inclusion?
Moderator: Isabelle Paradis, President, HOT TELECOM
Gabrielle Miller, Group Communications Executive, Digicel Group
Ana de Kok Reyes, Group Diversity & Inclusion Officer, veon
Julia Herrmann, Senior Lead Diversity, Equity & Inclusion, Sunrise
Imen Toumi, Global Lead of Equity, Diversity and Inclusion, Cellnex Telecom
E103
Nov 2114:30
Conference pass

Startup Pitch: Syntho AI

Future Congress
E102
Nov 2114:30
Conference pass

Private networks for enterprise customers

Customer Congress
  • What is the value ofprivate5Gnetworks?

  • What are some of the barriers for adoption and what needs to be done?

  • How can telcos overcome the challenges of integrating 5G technology with a legacy system?
  • How can Private-Networks-as-a-Service (PNaaS) be used to alleviate costs?
E104
Nov 2114:40
Conference pass

Startup Pitch: Tovie AI

Future Congress
E102
Nov 2114:50
Conference pass

Startup Pitch: Esim Go

Future Congress
Mitch Fordham, CRO, ESIM Go
E102
Nov 2115:10
Conference pass

The killer app is making calls

Technology Congress

With all the focus on data and apps, the unique voice capability of operators has been forgotten.

Recent changes within devices and security requirements are underpinning a new era in voice & mobility.

We’ll discuss how operators can drive high-value revenue opportunities through the latest wave of mobile convergence.

Mark Herbert, Head of Innovation, Dstny
E107
Nov 2115:10
Conference pass

The stages of a career for women in telcos: expectations, challenges, and solutions.

Sustainability Congress
  • Stages include: early career, family or no family, 40+ women
  • Discussion around inclusive leadership
  • How we create more inclusive environments in Telcos to ensure we have innovation and authenticity at work
  • E103
    Nov 2115:10
    Conference pass

    Quantum Technologies

    Future Congress
    Guy Dierckx, Cross Cloud Transformations, Proximus
    E102
    Nov 2115:10
    Conference pass

    Data Monetisation: Bring new value to your data

    Customer Congress

    Data is the new oil, but to what extent are you extracting business value out of data? Turning mobility events into valuable data products, and how Vodafone Portugal explored data for the World Youth Day 2023.

    Mafalda Alves Dias, Head of Large Business & Public Sector, Vodafone
    Miguel Raposo, Head of B2B(2X) Offer & Innovation, Celfocus
    E104
    Nov 2115:30
    Conference pass

    Network deployment in a global context

    Leaders Congress
    • Where are we today in Europe and elsewhere?

    • What are the stumbling blocks to network deployments?

    • Single/National networks: what can Europe learn from other regions?

    Maarit Palovirta, Senior Director, Regulatory Affairs, ETNO
    Lee Parfitt, Head of Corporate Strategy, Ofcom
    Luc Hindryckx, Director General, ecta
    Forum
    Nov 2115:30
    Conference pass

    The next phase of edge computing

    Technology Congress
    • How do we monetise edge computing?

    • Are private networks the future of edge computing applications?

    • What impact will AI have on the future of edge?

    E107
    Nov 2115:30
    Conference pass

    Making connectivity accessible for all customers

    Sustainability Congress
    • What is the impact of shutting down legacy technologies (e.g. PSTN, 2G, 3G)?

    • What can the telco industry do to build more inclusive and equitable services?

    • UX/UI design to help end disability exclusion

    Moderator: Chris Lewis, Founding Director, Lewis Insight
    Lisa Varga, Co-Founder & Director, Digital Collective
    E103
    Nov 2115:30
    Conference pass

    Future connectivity tech; journey to 6G

    Future Congress
    • Where are we at with 6G?

    • What are the key differentiations between 5G and 6G?

    • How are we going to build these networks?

    • What are some of the roadblocks we need to overcome?

    • How are advancements in 5G and other technologies laying the groundwork for 6G?

    Moderator: Alex Lawrence, Managing Editor, 6GWorld
    Spyridon Louvros, 6G Senior Researcher, MCNS
    Maria Guta, Sr 5G 6G Satcom Solutions Architect, European Space Agency
    Ari Pouttu, Vice Director, 6G Flagship
    E102
    Nov 2115:30
    Conference pass

    Are your business customers getting the service they deserve?

    Customer Congress
    • What do business customers expect?

    • How are next-gen communication technologies (IoT, 5G, WiFi6) and AI/machine learning transforming enterprises?

    • What are the main use cases and industry verticals that require such services?

    • How can telecom services and products be reengineered with the customer at the forefront and centre?

    Moderator: Janet Watkin, Chief Executive Officer, ZENITH CHOICE
    Elena Chernykh, Development Manager, CITIC Telecom CPC
    Ramyang Pandya, Head -Telecom and Technology Practice EMEA, HCLTech
    Christos Koimtzis, Business Development Manager, Deutsche Telekom
    Rick Chandler, Chairman, Communications Management Association Cma
    E104
    Nov 2116:10
    Conference pass

    Networking break

    Exhibition Hall

    Join us in the Exhibition Hall

    Exhibition Hall
    Nov 2116:40
    Conference pass

    Closing Keynote Panel: What’s needed for success beyond connectivity?

    Keynotes
    • For a telco/techco to operate past its traditional core business, what needs to change internally and externally?

    • How can telcos navigate current market dynamics?

    Moderator: Andrew Collinson, Founder & MD, Connective Insight
    Jeroen Thorenaar, Co-head Strategy&Transformation Office, KPN
    Forum
    Nov 2117:20
    Conference pass

    Welcome Drinks Reception

    Exhibition Hall

    Grab a drink and relax!

    Exhibition Hall

    Create your personal agenda –check the favourite icon

    Nov 229:05
    Conference pass

    Chair’s opening address

    Keynotes
    Harry Baldock, Editor, Total Telecom
    Forum
    Nov 229:10
    Conference pass

    Keynote address

    Keynotes
    Olena Lutsenko, Managing Director, RETN Ukraine
    Forum
    Nov 229:20
    Conference pass
    Nov 229:30
    Conference pass

    Connected Everything .. Creating Infrastructure for Tomorrow

    Keynotes
    Fourm
    Nov 229:40
    Conference pass

    Keynote CxO Panel: Unleashing the power of future-proof partnerships and business models

    Keynotes
    • Why the far-reaching impact of telecoms projects and initiatives make inter-industry partnerships essential

    • How can the industry build effective working relationships across different sectors?

    Moderator: Isabelle Paradis, President, HOT TELECOM
    Olena Lutsenko, Managing Director, RETN Ukraine
    Forum
    Nov 2210:30
    Conference pass

    Networking refreshments

    Exhibition Hall

    Time for a break.

    Nov 2211:10
    Conference pass

    Data-driven 5G: The Power of Network Analytics 

    Customer Congress
    • Industry trends and changing customer expectations

    • Main drivers of customer experience in a 5G world

    • A1 Telekom Austria’s Network Analytics Platform “SARA”

    • Unlocking the potential with AI and Data Analytics

    Thomas Hodi, AI Product Manager | Senior RAN Expert, A1 Telekom Austria
    E104
    Nov 2211:30
    Conference pass

    Strategic Mergers & Acquisitions, Private Capital, and Innovation

    Leaders Congress
    Moderator: Dick van Schooneveld, Managing Partner/COO/Board Member, NL MWC/Hylman/CN-United Zero
    Martijn Nuijten, Director Strategy & Transformation, Eurofiber Group
    Blaise van der Zwaal, Managing Director, ING Bank N.V.
    Waltter Kulvik, Partner, Eversheds Sutherland LLP
    Forum
    Nov 2211:30
    Conference pass

    Telcos tackling climate change

    Sustainability Congress
    • How do telcos enable other industries to meet net zero targets?

    • What is the technology mix telcos can use to drive positive change in this space?

    • How can AI reduce CO2 emissions and network energy costs?

    Moderator: Sabrina Alam, Director, Sustainability Advisory Services Practice Leader., BDO Luxembourg
    Monika Tenerowicz, Climate Officer, Orange Polska
    E103
    Nov 2211:30
    Conference pass

    Future Telecoms Ecosystem

    Future Congress
    • How can partnerships be used to leverage new services?

    • The rise of gaming - why should telcos care?

    • How can telcos change the way consumers use streaming services?

    • Why the far-reaching impact of telecoms projects and initiatives make inter-industry partnerships essential

    Moderator: Marcel Biesmans, Partner Benelux, Cambridge Management Consulting
    Doki Tops, Chief Executive Officer, Utomik B.V.
    Yuval Temam, Head of Partner Management, S.E.S. Satellites
    E102
    Nov 2211:30
    Conference pass

    In-home connectivity; new innovations that improve services for your residential customers

    Customer Congress
    • OTT packages and value-added services

    • How can we connect every corner of the home?

    • How can we encourage consumer adoption of FTTH and gigabit capable services?

    Moderator: Dean Bubley, Founder, Disruptive Analysis
    Simon Hunt, Head Of Broadband Improvement, Sky
    Steffen Brenninkmeyer, VP Residential, KPN The Netherlands
    Maarten Egmond, CTO & Chair of In Home Broadband Excellence Committee (FTTH Council Europe), Genexis
    Pedro Caldeira dos Santos, Head of Broadband Products and Services, Deutsche Telekom AG
    E104
    Nov 2212:10
    Conference pass

    Roundtables

    Technology Congress
    The Value of Inclusivity
    Monica Paolini, Principal, Senza Fili Consulting
    Chris Lewis, Founding Director, Lewis Insight
    E107
    Nov 2212:10
    Conference pass
    Nov 2212:30
    Conference pass

    Lunch & Networking

    Exhibition Hall

    Take some time to get some food and network.

    Nov 2213:15
    Conference pass

    Speed networking

    Future Congress

    Join us and get to know your fellow attendees for some quick fire 5 minute meetings in this speed networking session.

    E102
    Nov 2214:00
    Conference pass

    Building winning partnerships

    Leaders Congress
    • Who should telcos partner with?

    • Is collaboration essential for the industry to survive and thrive?

    • How can the industry build effective working relationships across different sectors?

    Philippe Llau, Head of Backhual Business Line, Eutelsat Oneweb
    Ivan Marinović, New Business Development Manager, A1 Croatia Telecom
    Forum
    Nov 2214:00
    Conference pass

    Energy efficiency, every little helps

    Sustainability Congress
    • How can telcos implement renewable energy to optimise energy use?

    • What future-proof innovative energy solutions telcos can implement?

    • How can AI optimize energy saving?

    Moderator: Monica Paolini, Principal, Senza Fili Consulting
    Norian Wasch, Group Director Procurement, Eurofiber Group
    Jukka-Pekka Salmenkaita, VP - AI, Machine Learning, Special Projects, Elisa
    Ki Seok Yang, Senior Manager, SK Telecom
    E103
    Nov 2214:00
    Conference pass

    Looking towards the Global Innovation Leaders

    Future Congress
    • What are the leading innovations in telecoms now?

    • What new strategies are working and who is succeeding at implementing them?

    • Challenging traditional strategies: how to be disruptive

    • How can telcos make innovation a competitive advantage in 2024?

    E102
    Nov 2214:00
    Conference pass

    Leveraging data to improve customer loyalty

    Customer Congress
    • AI regulation

    • Lifetime value

    • How is data being used properly?

    Moderator: Michael Dargue, Vice President, Cartesian
    Richard Davis, Chief Data Officer, Ofcom
    E104
    last published: 21/Nov/23 00:15 GMT

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