Rachel Maiden | Director, Digital NSW
NSW Department of Customer Service

Rachel Maiden, Director, Digital NSW, NSW Department of Customer Service

With 15 years experience of working with government in Queensland, Western Australia and New South Wales, Rachel is passionate about the user experience of government services. Starting and leading NSW Digital Accessibility Rachel is working to improve digital accessibility for both customers of government services and the people who work within the NSW Public Service – driving strategy and compliance, building capability and partnering with industry, providers and advocacy groups.

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