Mark Harington-Hamilton | Vice President, Solutions Engineering
NiCE

Mark Harington is the Vice President of Solutions Engineering at NiCE. Having worked at NiCE since 2007, Mark is responsible for managing a multidisciplinary team of Enterprise architects’ and Technology consultants, creating solutions across Analytics, Customer Journey, Automation and AI. He works with organizations across APAC and EMEA helping them to reimagine the role of technology to drive human centricity and engagement, accelerating AI adoption & Data monetization to fuel growth and driving innovation at scale. Has a proven track record of delivering transformative programs for enterprises not just to outrun technology disruptions but completely reinvent themselves.

Appearances:

Day 1 @ 11:50

The trust equation: What citizens expect from government and how technology delivers

Building Genuine Trust: The session explores how to establish trust throughout the entire government-citizen interaction, from the initial call to case resolution, noting that citizens are often more forgiving than governments think.
Leveraging Advanced Tech: It highlights how the partnership between Optus and NiCE combines AI, intelligent networks, and real-time analytics to improve services.
Empowering Everyone: The technology is designed to protect citizens, support frontline staff, and give government agencies the confidence to operate effectively.

Mark Harington-Hamilton, Vice President, Solutions Engineering, NiCE

Michael Slip, Senior Director, Contact Centres, Optus