PARCEL


We are bringing together executives from some of the most influential retail brands to discuss innovative solutions in their parcel shipping operations. Topics of discussion include last mile fulfillment and disruption, small parcel supply chain costs and enabling pick-up and drop off points.

Panel
A multi-faceted approach to reducing small parcel supply chain costs
MODERATOR
Ken Wood
Owner
Panelists
Kenneth Moyer
Vice President of Supply Chain Strategies
Panelists
Mike Duncan
Owner
Panelists
Paul Laskow
Director of Transportation
Panelists
Matt Cole
Director of Transportation

 

 

Subscriptions panel
Exploring best practices to navigate the complexities of shipping and logistics
MODERATOR
Chris George
Co-Founder
PANELISTS
Lucas Dickey
Co-Founder & CPO
PANELISTS
Paul Jarrett
Co-Founder

 

 

Leveraging an immense number of stores to enable pick-up and drop off points for consumers
Sean Barbour
Senior Director, Supply Chain
Maximizing consumer experience and reducing costs by working with third party delivery partners
Tamir Gotfried
General Manager, Americas
Truck-based drone delivery – Enabling drone delivery to be scalable and aligned with federal regulations
Jeffrey Bennett
Aerospace Project Manager
Understanding every level of the delivery life cycle to cater to increased customer expectations
Guy Farthing
Director of Business Development, Project Leader, CX Initiative
Fulfillment networks – Leveraging your networks and maintaining an efficient dropship model
Arnaud Deshais
Chief Logistics Officer

 

Parcel, Thursday 4 April 2019

07:30

REGISTRATION OPEN

Matt Simon
08:40

Pennsylvania’s ‘95-year old start up’ - How GIANT is leveraging its ‘customer-centric’ approach and partnerships to drive eCommerce growth

  • How GIANT is driving innovation and growth throughout Pennsylvania by connecting its customer channels
  • Establishing eCommerce hubs to satisfy a growing demand in online ordering and grocery delivery
  • Embedding courage as the chief value in order to drive innovation as the speed of consumer preference shifts
Roman Sobieri
09:10

The Etsy seller and the Etsy buyer – Providing a frictionless shipping experience across the board

  • Enabling sellers to make informed shipping decisions through advanced visibility and tracking tools
  • Maximizing buyers’ delivery experience by providing personalized offerings that cater to their needs
  • Leveraging communication and visibility tools to enable buyers and sellers to track shipments seamlessly across the delivery cycle
Dick Metzler
Parcel
11:30

Enhancing consumer experience and reducing costs by working with third party delivery partners

  • Third party delivery partners – what are the most important factors to achieve a “perfect” synergy?
  • Engaging with your delivery partners on customer expectations to ensure consistent experiences
  • Understanding the role third party delivery partners play to balance cost with consumer experience
Arnaud Deshais
Parcel
11:55

Fulfillment networks – Leveraging your networks and maintaining an efficient dropship model

  • Extending your fulfillment network and exploring new innovations to support an increase in volume
  • Leveraging dropship and delivery networks to enable efficiency and speed in delivery
  • Collaborating with manufacturers appropriately to ensure an exceptional delivery experience
Jeffrey Bennett
Parcel
12:15

Truck-based drone delivery – Enabling drone delivery to be scalable and aligned with federal regulations

  • How a truck-based drone delivery system enables it to be a scalable practice rather than just an idea
  • Deploying drones from the top of a truck to stay within line of sight and align with federal regulations
  • Conducting home delivery tests to gather enough data and address barriers related to public acceptance
round tables
12:40

ROUNDTABLES

Capacity constraints, rapidly changing technology and multiple levels of service - How is ecommerce impacting your “big and bulky” home delivery and what are you doing about it?
Joe Giglio

Joe Giglio, Chief Marketing Officer, Fidelitone

Carrier engagement - Understanding the differences between the way carriers operate and how we can utilize their strengths
Joe Bobko

Joe Bobko, Vice President Of Transportation, Boxed.com

Creating density – What are the density challenges in neighborhoods such as Manhattan?
Eric Mautner

Eric Mautner, Chief Executive Officer, Need it Now Delivers

Employee driver vs independent contractor model – Evaluating cost and service complexities
Mike Turek

Moderator:
Mike Turek, Regional Vice President, TForce

Enterprise-grade mobile data collection – Replacing old and outdated systems and integrating enterprise-grade mobile data collection for your track, trace & analytics
John Albano

John Albano, Manager Software Sales, TachyonIQ

Government regulations and driver shortages – How can we work with our logistics providers to cope with regulation changes and cost increases?
Jason Hixenbaugh

Jason Hixenbaugh, Senior Director Of Supply Chain, Sears Hometown & Outlet

Grocery eCommerce – How can we expand our eCommerce offerings to cater to today’s consumer?
Jerry Abbott

Jerry Abbott, CEO, eGrowcery

In-house vs outsourced last mile delivery - Evaluating the tradeoffs to build the right fulfillment strategy for the future
Khaled Naim

Khaled Naim, Chief Executive Officer, Onfleet

Last mile disruption - Reshaping the last mile with new technologies
Tamir Gotfried

Moderator:
Tamir Gotfried, General Manager, Global Sales, Bringg

Leveraging Analytics – Identifying and addressing improvement areas in the supply chain
Hannah Testani

Hannah Testani, Chief Operating Officer, Intelligent Audit

Mitigating Accessorial Costs - How to Manage Increasing Costs
Rick Miller

Rick Miller, Director Of Strategic Solutions, Green Mountain Technology

Natural gas trucks - Using natural gas for over-the-road trucking to reduce costs for shippers and carriers
Daniel Gage

Daniel Gage, President, N.G.V. America

Package and delivery transparency – How can we ensure full transparency for consumers and merchants?
Dennis Nicoski

Moderator:
Dennis Nicoski, A/Senior Vice President, Sales and Customer Relations, United States Postal Service

The returns opportunity: Using returns to drive customer loyalty and engagement
Joe Hsu

Joe Hsu, Senior Director, Solutions, Optoro

White glove expectations – Innovating your offerings to exceed consumer requirements
Tom Mcintyre

Tom Mcintyre, Senior Director, Global Solutions Sales; Vertical Market, SEKO Logistics

13:20

LUNCH IN THE EXHIBITION HALL

Guy Farthing
Parcel
14:40

Understanding every level of the delivery life cycle to cater to increased customer expectations

  • Analyzing the rapidly changing final mile landscape driven by the growth of eCommerce and increased customer expectations
  • CX initiative – Increasing focus at all levels of the delivery lifecycle to enhance the end customer experience
  • How did the CX initiative begin and what feedback has it received to date?
Panel discussion
Parcel
15:00

Panel: A multi-faceted approach to reducing small parcel supply chain costs

  • Securing a market-aggressive carrier contract to reduce parcel costs
  • Small parcel supply chain optimization – Enhancing your mode and service and streamlining your distribution network
  • eCommerce pricing strategies - Determining the ideal pricing model and balancing cost-recovery with increased sales opportunities
  • Measuring pricing effectiveness through A-B testing
15:40

DEDICATED EXHIBITION TIME

Brian Bourke
16:40

The death of supply chain as we know it – Ushering in an era of ‘demand chains’

  • Drifting away from the norm and building your supply chain around demand
  • How is the evolution of supply chain impacting retailers’ home delivery?
  • Analyzing case study examples of how the evolution of retail has ushered in a new era of supply chain
interview
17:00

The StockX experience – Equipping the supply chain and ensuring consistent customer service globally

  • Consistency across the pond – How StockX is ensuring consistent and convenient experiences for its customers globally
  • Exploring last mile delivery technologies such as drones to balance efficiencies with customer service
  • Ensuring a strong and transparent supply chain to manage rapid growths in demand
last published: 20/Feb/19 05:25

Parcel, Friday 5 April 2019

08:00

REGISTRATION OPEN

08:50

Chairperson's Opening Remarks

Darrell Edwards
09:00

Keynote: Ensuring that you have well-informed talent, lean processes and a resilient supply chain to be relevant for the next generation

  • Why talent is the only true differentiator and how your corporate strategy is the foundation for your supply chain
  • Maintaining lean processes and domestic manufacturing to seamlessly adopt new innovations and deliver to customers within a month
  • Supply chain sustainability – Evaluating the resiliency of your supply chain and what it takes to be relevant for the next generation
David Burton
09:30

Keynote: Nutrisystem’s channel and brand expansion – Maintaining a nimble supply chain and ensuring consistency across all channels

  • Expanding into new channels to reach a new segment of consumers and understanding all of the complexities that come with it
  • Selling through different channels and ensuring a consistent brand experience across multiple channels and preventing any significant channel conflict
  • Supply chain flexibility - Leveraging existing infrastructures to seamlessly add new brands and support the capacity and demands that they bring along
Guy Bloch
10:00

Keynote: The evolution of retail delivery: How to achieve logistical excellence

  • How the customer-centric shift is affecting last-mile delivery as we know it
  • Best practices on how to optimize and scale your delivery operations
  • Perfecting the customer experience while protecting your bottom line
10:30

DEDICATED EXHIBITION TIME

Sean Barbour
Parcel
11:30

Leveraging an immense number of stores to enable pick-up and drop off points for consumers

  • Leveraging physical stores as pick-up and drop off points for consumers
  • How access to consumers can lead to a migration from home delivery to pick-up points
  • Exploring potential partnerships across different sectors to expand on current offerings
Lindley Graham
Parcel
11:50

Seizing the Canadian cross-border eCommerce opportunity

  • Understanding the profile of Canadian online shoppers
  • Exclusive insights on Canadian online shopper expectations when purchasing from U.S. retailers
  • How to capitalize on this opportunity to grow your business north of the border
Greg Dahlstrom
Parcel
12:10

Implementing tools and data that will effectively monitor packages and increase customer satisfaction

  • ​​​​​How can you effectively monitor your packages when you’re using multiple carriers?
  • Using platforms that can enable you to categorize packages by “exception type” and generate automated alerts to the customer
  • Leveraging carrier data to evaluate critical factors such as their “on time” measurements and exceptions
round tables
12:30

ROUNDTABLES

Big Data in supply chain - How can Big Data reduce supply chain inefficiencies and mitigate additional costs?
Hannah Testani

Hannah Testani, Chief Operating Officer, Intelligent Audit

City logistics + urban delivery – Incorporating it into the entire transportation system
Akiko Yamagami

Akiko Yamagami, Manager, Transportation Planning, Goods Movement, LA Metro

Delivery Fleets - What are the factors that are considered when choosing the right mode for delivery?
Shelby Mcmahon

Shelby Mcmahon, Director Of Fleet, The Home Depot

From port to final mile – Evaluating how port infrastructure, last mile pricing, tariffs and workforce play an integral role
Tony Mcgee

Tony Mcgee, Chief Executive Officer, HNM Global Logistics

International expansion – What does home delivery and returns mean to your customers outside the U.S?
Brian Bourke

Brian Bourke, Vice President Of Marketing, SEKO Logistics

Off the rails – What role can rail freight play for shipping speed and shipping costs?
Jonathan Broder

Jonathan Broder, Chief Legal Officer, Conrail

Off-hour deliveries – How can we encourage receivers to collaborate and enroll in delivery programs?
Cara Wang

Cara Wang, Associate Professor, Civil And Environmental Engineering, Rensselaer Polytechnic Institute

Planning and allocation – How do you build out complete visibility of events during the transport of your inventory?
Aparajita Sharma

Aparajita Sharma, Senior Buyer, Marks Inc

Returns and Technology - How can technology be leveraged to evolve your returns process?
Dennis Nicoski

Dennis Nicoski, A/Senior Vice President, Sales and Customer Relations, United States Postal Service

Saturday delivery – Exploring a Saturday delivery strategy to offer maximum convenience and flexibility to your customers
Katie Parker

Katie Parker, Strategic Solutions Manager, Green Mountain Technology

Self-service delivery options - Improving customer experience through convenient and flexible delivery options
Chris Richter

Chris Richter, Vice President Revenue, Convey

13:10

LUNCH IN THE EXHIBITION HALL

Chris George
Parcel
14:10

Panel: Exploring best practices to navigate the complexities of shipping subscription products

  • How do we enable a seamless delivery experience for subscription customers?
  • Assembling, packing, labeling and shipping - Identifying best internal operations processes
  • Thoroughly analyzing your shipping schedules to find the best fit for your
last published: 20/Feb/19 05:25

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