Returns

Returns, Wednesday 5 June 2024

08:50

Opening Remarks

Keynote Stage

Sarah Barnes

09:00

Adapting to modern consumer expectations: Next day and same day delivery

Moderator: Sarah Barnes, Chief Executive Officer, Founder & Owner, Let's Talk Supply Chain

Daryl Glass, Vice President, Last Mile Operations, Target

Mark Brundage

09:20

Creating connected last-mile delivery and fulfillment capabilities

Mark Brundage, Senior Director, Client Success, Walmart GoLocal

Max Garland

09:40

Utilizing the gig economy to enhance delivery networks

Moderator: Max Garland, Senior Reporter, Industry Dive

Aditya Rajkumar, Head of Last Mile and Delivery, 7-11

Mike Baker, Head of Final Mile, The Kroger Co

Brittany Bevacqua

Returns

11:15

Track Chair

Brittany Bevacqua, Managing Director, NY, Gregory FCA

Sarah Hague

Returns

11:20

Streamlining domestic and international returns policies

Sarah Hague, Senior Vice President, Operations, Pair Eyewear

Returns

11:40

Modernizing returns with the latest digital solutions

Sponsored by OnFleet

Panel discussion

Returns

12:00

Simplifying returns from small parcel to oversized items

Moderator: Bhupinder Singh, Director of Product, Fulfillment IQ

Cathy Roberson, Research Manager, Reverse Logistics Association

Steve Fitzgerald, Chief Executive Officer, SliBuy

Brandon Gale, president, Retail Shipping Associates

Ben Spell

Returns

14:20

Turn customer returns into returning customers

Ben Spell, Founder & CEO, Good Ranchers

Dan Nevin

Returns

14:40

Why people really buy from Amazon

Sponsored by Inmar

Dan Nevin, General Manager, Inmar Post Purchase Solutions

Cathy Roberson

Returns

15:00

Rethinking and evolving your reverse logistics operations

Cathy Roberson, Research Manager, Reverse Logistics Association

Panel discussion

Returns

15:20

Optimal reverse logistics: Limiting the losses and maintaining customer loyalty

Bill Catania

16:00

Last mile delivery solutions, from dispatch to doorstep

Sponsored by OneRail

Bill Catania, Chief Executive Officer, OneRail

Brit Videbeck

16:20

Designing greener supply chains

Brit Videbeck, Chief Supply Chain Officer, Away

Prashant Shah, Chief Supply Chain Officer, SwagUp

Rob Lamell

17:00

The future of fleets: Speed, security, and sustainability

Sponsored by AIT Worldwide Logistics

Rob Lamell, Vice President of Home Delivery, AIT Worldwide Logistics

John Hagi, Director, Residential Delivery, AIT Worldwide Logistics

last published: 26/Apr/24 14:35

Returns, Thursday 6 June 2024

08:50

Opening Remarks

Keynote Stage

Kevin Lawton

09:00

Redefining supply chain operations in the 21st century

Moderator: Kevin Lawton, Founder and Host, The New Warehouse

Tanja Dysli, Chief Supply Chain Officer, IKEA Group

Caroline Troit, SVP Salon Centric Integrated Supply Chain, L'Oreal

Joe Keenan

09:20

Real time tracking and visibility from the middle mile to the consumer

Moderator: Joe Keenan, Editor-in-Chief, Total Retail

Chris Bright, Vice President, Market Delivery & Final Mile, Lowe'S Companies, Inc

Allison Ullrich

Returns

10:55

Track Chair

Allison Ullrich, SVP of Operations, Pangaea

Tony Lynch

Returns

11:00

Building resilience into companies' Reverse Logistics Operations (RLO

Tony Lynch, Assistant Professor, Pennsylvania State University, Harrisburg

Garrett Stefan

Returns

11:20

How decentralized reverse logistics services are costing you on big & bulky

Sponsored by Refurn

Garrett Stefan, Director of Strategic Partnerships, Refurn

Panel discussion

Returns

11:40

The key to lowering return rates

Moderator: David Maloney, Editorial Director, DC Velocity

Jeffrey Haushalter, Partner, Chicago Consulting

Ahmad Elsaadi, Chief Executive Officer, Ozarke

Steve DeNunzio, Senior Lecturer and Academic Director, Ohio State Univ

Returns

14:00

Purchase lifecycle: How to prevent returns pre-purchase and post- purchase

Returns

14:20

Thinking beyond the front door: Fostering CX in reverse logistics

Panel discussion

Returns

14:40

Designing an efficient returns cycle

Moderator: Andre Pharand, Founder and Chief Executive Officer, Pharand Advisors

Eliza Lin, Co-Founder & CPO, Returned.com

Jack Ampuja, President, Supply Chain Optimizers

Paul Lin, Chief Executive Officer, Returned.com

last published: 26/Apr/24 14:35

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