Heavy Goods
Heavy Goods, Tuesday 27 October 2020
08:50
WELCOMING REMARKS
09:00
Keynote Interview: Redefining the customer experience - How Kroger has become an omnichannel retailer, creating a seamless experience that offers customers anything, anytime, anywhere
Interviewer: Jeff Wells, Senior Editor, Grocery Dive
Jody Kalmbach, Group Vice President, Product Experience, The Kroger Co
09:30
Keynote Panel: The evolution of supply chain and last mile – Understanding customer expectations and ensuring scalable/sustainable approaches across the supply chain from design through delivery
Moderator: Jennifer Bartashus, Senior Analyst, Bloomberg LP
Brian Bourke, Chief Growth Officer, SEKO Logistics
Shawn Nelson, Chief Executive Officer, Lovesac
Guy Bloch, Chief Executive Officer, Bringg
10:30
BREAK
Heavy Goods
10:40Presentation: White glove and returns – Leveraging both as opportunities for monetization and better customer experiences
Brian Bourke, Chief Growth Officer, SEKO Logistics
Heavy Goods
11:00Panel: Customer experience and product safety – Enhancing the customer experience and ensuring safe and claims free transport of large and bulky items
Moderator: Tony Sciarrotta, Executive Director, Reverse Logistics Association
Michael Schultz, VP of Supply Chain, Purple Innovation
Nicholas Isasi, Executive Vice President, DM Transportation Management Services
Andrew Lundsten, Chief Operating Officer, Feather
Heavy Goods
12:00Panel: Consumerization of last mile supply chain - How can we leverage technology and data-driven platforms to make last mile deliveries of heavy goods more efficient and cost-effective?
Moderator: Nick Clark, Operations Manager, Clark's White Glove Delivery
Tom Gioiella, Rvp Operations - Northeast Division, Mattress Firm
Jared Baker, Vice President, Customer Accounts, XPO Logistics
13:00
BREAK
14:10
Break
Heavy Goods
14:20Fireside Chat: eCommerce sales during a pandemic – Flexing your supply chain and building a nationwide network to reduced cycle times and an increase in customer satisfaction
Robert Foster, Director, Business Development, Ryder
Rob Critchley, Senior Director of Logistics & Warehousing, ICON Health & Fitness
Heavy Goods
14:40Panel: Routed deliveries for bulky items – Leveraging tracking tools and an integrated final mile network to efficiently delivery bulky goods
Moderator: Perry Lavergne, PRO Partner, Canada, Last Mile Experts
Thomas Ganey, Senior Vice President Of Operations, SimpleTire
Kevin Sumrak, Sr. Product Manager, Truck Bodies, Wabash National
Jason Berg, Shipping Manager, Bellmont Cabinets
Daniel Byrne, Vice President Of Business Development, USPack Logistics, LLC
Heavy Goods
15:40Fireside Chat: Maximum convenience or minimum Cost? How to find the best balance for your brand
Antonio Perini, Chief Executive Officer, Milkman
Francesco Montuolo, CEO, MLK Deliveries
Heavy Goods
16:00Panel: Innovation and Last Mile Success - The evolution of big and bulky items into ecommerce: A case study of Serta Simmons and XPO Logistics partnership
Fernando Rabel, Vice President, LM Account Management, XPO Logistics
Emily Phillips, Vice President, Advanced Solutions, XPO Logistics
Keith Lyons, Director, Final Mile and Fulfillment, Serta Simmons Bedding
Alex Allen-Tunsil, Vice President, Business Development, XPO Logistics
16:40
Break
16:50
Keynote Interview: The Secrets to Winning in Digital Retail: Scale, Efficiency and Exceptional Customer Experience
Interviewer: Mary Long, Managing Director, Global Supply Chain Forum, University of Tennessee
Tamir Gotfried, CRO, Bringg
last published: 19/Oct/20 14:15
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