Dan Shilcock | CEO
Zentive Group
Dan is CEO of Zentive Group, a leading provider of technical consulting and bespoke software solutions. With over 20 years of experience, Zentive blends strategy, smart software, and seamless integrations to make digital transformation easy, flexible, and built to last. With roots in telecommunications, Zentive powers business-critical systems for customers like VMO2 and Vodafone, powering millions of customer interactions every day. In response to One Touch Switch, Zentive developed SureSwitch, the most capable managed access platform for One Touch Switch.
Appearances:
Connected Britain 2025 - Day 1 @ 16:00
One Touch Switch Turns One: One Year On — and the Road to Business Switching
- Opening remarks from Ofcom
- Opening key message from TOTSCo
- Panel discssion and Q&A
OTS: A year of switching
- What worked well? The industry has successfully enabled over 1.6 million residential customers to switch their landline or broadband provider in the first year of One Touch Switch (OTS).
- What proved more challenging? The session will explore the "sticking points" of the OTS journey, reflecting on the obstacles and challenges that arose during implementation.
- What have we learned? The discussion will focus on key takeaways related to collaboration, customer experience, and operational delivery, with an eye toward using these lessons to shape the future of business switching.
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