Frequently Asked Questions

Connected Britain 2026 takes place on 9-10 September 2026 at Halls N1-N9, ExCeL London , Royal Victoria Dock, 1 Western Gateway, London E16 1XL, United Kingdom.

Connected Britain is a dedicated business-to-business (B2B) conference and exhibition for telecoms operators, public sector leaders, enterprise buyers, technology providers, and invited industry guests. It is not open to the general public.

You can register online via our Registration Page . Qualifying organisations across the public sector, broadband providers, MNOs, utilities, and enterprises can apply for complimentary passes under our Free Ticket Programme . Commercial passes can also be purchased directly on the registration page.

You will receive a QR code via email and through the official Terrapinn events app the week before the event. To print your event badge, scan your QR code on arrival at the hall entrance registration desks at ExCeL London during open registration hours (Wed: 08:00–17:30 | Thu: 08:00–16:00).

All attendees must be individually registered to gain venue entry. If you wish to attend with a colleague, please ensure they complete their individual registration via the Registration Page .

ExCeL London is easily accessible via the Elizabeth Line (Custom House Station), DLR, taxi, rideshare, or car. Visit our Venue & Travel Page for detailed transit routes. For taxis, ExCeL London partners with OUNO, offering on-demand and pre-booked executive rides.

The nearest car park to Halls N1-N9 is West 3 (accessible only via Royal Albert Way A1020 using postcode E16 1FR or what3words ///cheer.events.began ). There is no access from Western Gateway or Seagull Lane. Parking costs £27.50 per calendar day (00:00–23:59) if pre-booked via Official Parking - ExCeL London or £30 per day on arrival. View the Car Park Map .

Blue Badge parking is charged at standard rates (£27.50 pre-booked / £30 on arrival). There are 134 accessible bays across the venue:

• West Parking (Pink Zone): West 2 (28 bays), West 3 (42 bays)
• East Parking (Yellow Zone): East 1 (28 bays)
• Waterfront Parking (Blue Zone): Waterfront 1 (20 bays), Waterfront (16 bays)

ExCeL London is currently reviewing EV charging provision on-site. To locate nearby charging stations across London, please visit www.zap-map.com .

Yes, numerous hotels are within short walking distance of ExCeL London. Visit our Accommodation Page to explore nearby hotels and access discounted rates for event delegates.

Complimentary London ExCeL Wi-Fi is available across all halls for general web browsing and checking emails. However, exhibitors requiring a dedicated high-speed connection for stand operations should contact ExCeL IT Services on +44 (0)207 069 4400 or email exhibitororders@Excel.london .

Inside the exhibition hall there are 1-2 catering points. Additionally, a wide range of cafes, food courts, and restaurants are located along the main ExCeL concourse / boulevard.

No outside catering is permitted inside ExCeL London. All catering, including water coolers, coffee machines, and alcoholic beverages for stands, must be ordered through the official caterers via the Exhibitor Catering Manual .

Cloakroom facilities are located on Level 0 between halls N4/S4. Luggage and coats can be stored for a small fee. Please note that overnight storage is not permitted, and laptops/electronic items cannot be left in the cloakroom.

Yes, printing and copying services are available at the Business Services Shop on Level 0 between halls N4/S4. Contact them at info@abouttowncarriages.co.uk or call +44 (0)207 069 5050 .

ExCeL London is fully accessible, featuring step-free access, accessible lifts, and accessible facilities throughout. For full specifications, visit our Venue Page .

Search for "Terrapinn Events" in the App Store or Google Play Store. Log in using the email address you registered with for Connected Britain 2026. If needed, click "Forgotten Password / Magic Link". Note: You must be registered for the event prior to logging in.

Open the Connected Britain 2026 section in the app and tap the "My Badge" tab. Your unique QR code will display, ready to scan at the registration badge printers.

In the Terrapinn events app under Connected Britain 2026, navigate to the "My Event" tab to manage your agenda, view 1-to-1 meetings, connect with attendees, bookmark exhibitors, and export your schedule data post-event.

Yes. Lead retrieval requires a premium access package on the app. For full instructions and booking, visit the Lead Retrieval Manual or contact Katherine.oakey@terrapinn.com .

In accordance with data protection guidelines, Terrapinn is unable to provide a downloadable full delegate list. However, you can connect, message, and arrange meetings directly with attendees inside the official event app.

Exhibitors can manage pass registrations online via the Exhibitor Registration Portal . Inside your Exhibitor Manual, go to "Registration, Event App, Lead Retrieval" to register stand staff and guest badges.

If you need to make changes to your registered team members, please contact Katherine.oakey@terrapinn.com or Abbi.Gough@terrapinn.com .

Check your stand number in the "Your Stand" section of the Exhibitor Manual . What is included depends on your package:

• Space Only: Bare floor space only. You are responsible for bringing/ordering all structures and electrics.
• Shell Scheme: Includes black walling, light grey carpet, one UK 3-pin electrical socket, and a fascia board with stand name.
• StartUp Pod: 1m wide unit with cable management, nameboard, space for branding, and 1 x A0 portrait graphic space.

• Power/Lighting: Order via the Lighting & Power Manual . 24-hour power must be requested in advance. On-site assistance is available at the Creative Live desk.
• Furniture: Select items via our official supplier catalogues on the Furnishing Page .
• AV & TV Screens: Order screens through Experience AV on the AV Order Page . Note: Mounting screens to shell scheme walls requires extra support walls from Creative Live ( sales@creativelive.uk ).
• Rigging & Banners: Submit a rigging quote request to rigging@Excel.london via the Signs & Rigging Page .

Please visit the Creative Live service desk or the Organisers Office located at the front of the exhibition hall for immediate technical support.

Yes. High-visibility vests and safety shoes are mandatory inside the halls during build and breakdown. Vests can be purchased on-site at the Business Services Shop on Level 0 (between halls N4/S4) if you do not bring your own.

Anyone attending build-up or breakdown must complete the online safety declaration beforehand: Health & Safety Induction Course . Show your completion certificate to security on-site to receive your contractor wristband.

Loading dock access requires booking via Voyage Control (opens 3 weeks prior to the event). Access is operated on a deposit system with allocated unloading slots based on vehicle size. Details available on the Loading Bay Info Page .

DSV is the official shipping, lifting, and storage contractor. Deliveries can be made to the rear of the hall on open days between 08:00–09:00 (no trolleys permitted after 09:00). DSV handles empty box storage and will return empties to stands once breakdown officially starts. Contact DSV at pinar.eligur@dsv.com or visit their service desk at the hall entrance. Note: Trollies are not available for hire on-site.

Yes, the conference features 12 dedicated track stages covering key sector developments. You can filter sessions and view all speakers on our Conference Agenda Page .

All valid event badges grant entry to conference sessions across all stages on a first-come, first-served basis. We recommend arriving at popular keynote stages early. Check the Agenda for session times.

Selected speaker slides will be made available post-event where permitted by presenters. Sessions are not recorded, so live attendance is recommended. You can also connect directly with speakers using the event app to request follow-up materials.

To discuss exhibition space, track sponsorships, or custom partnership packages, please complete our Sponsorship Enquiry Form to connect with a member of our commercial team.

For any additional operational or registration queries, please visit our Contact Us Page .