JD Hilzendager | Chief Operating Officer
ViaOne Services

I’ve spent 20+ years in the trenches of wireless telecom, MVNOs, distribution, and multi-brand operations — scaling markets at Clearwire and AT&T, then running full P&L for a family portfolio that now exceeds $150M in annual revenue. The pattern is always the same: owners call when margins are getting crushed by old systems, carrier costs are out of control, retail footprints are inefficient, or regulatory rules feel like quicksand. I’ve been that operator who fixes it without drama or bloated teams. I renegotiated T-Mobile and Sprint contracts for $3.6M in annual savings, then brought in a premium AT&T network that lifted customer retention 12%. I flipped 19 corporate stores to an agent model in three months, eliminated $1.1M in fixed costs, and grew the footprint to 31 locations that now outperform the old corporate results. I built a custom inventory system that replaced multiple monthly counts with a single-day process — zero devices lost on 250K–500K units for the last four months, $720K annual shrinkage reduction, paid for itself in nine months. I automated 1099-agent onboarding and regulatory reporting, cutting dedicated staff from four full-time employees to one and saving $180K a year. I led a $4.1M MVNO acquisition through 44 states in 60 days from LOI to purchase, absorbed everything into our existing team (kept only five specialists), and ran it for two years until final FCC approval. As Chief Compliance Officer I created an industry database now used by 50K participants (paid for by the carriers themselves) that spots bad actors and prevents fines before they happen. And I used the same compliance infrastructure, sales teams, and multi-tenant systems to launch a new Healthcare Brokerage in 2025 that is on track for $3M EBITDA in 2026. None of it was theory — it was late-night spreadsheets, tough vendor negotiations, and real-world pivots that turned chaos into clean cash flow.