Ricky Horwitz | Global Head of Sales, GSP - Travel, Ticketing & Lodging
Allianz Partners

Appearances:

To what extent are geopolitics affecting the commercial landscape?
What are the biggest trends in customer behaviours and how are they influencing commercial decision making?
In the next 12 months, how do you expect AI will affect your airline’s commercial decision making?
What is the right balance between yield optimization and affordability in an increasingly dynamic and complex pricing environment?
Does modern airline retailing demand a rethink of commercial organizational structures?
How do airline leaders see the importance of “third party” revenue, such as insurance, lodging, etc., changing during the next 12 months?

· Should airlines leave generic points systems behind in favour of tailored rewards and exclusive events?

· What role will AI, data analytics, and behavioral insights play in shaping NextGen program experience and offerings?

· Unpacking how airlines can use gamification tactics to both engage members and capture data to inform future offerings

· How can airlines use AI to insert personalisation at each digital touchpoint?

· Ensuring that customers can trust the airline with their data, e.g. through communicating fraud prevention methods

last published: 20/Aug/25 09:55 GMT