Mariya Stoyanova | Vice President of Product, Strategy & Business Development
Thales Group
Mariya Stoyanova is an Executive at Thales InFlyt Experience, serving as Vice President of Product, Strategy and Business Development. Her responsibilities include digital experience design onboard the aircraft and beyond, strategic partnerships, and M&A.
With extensive experience building award-winning customer experiences across the airline industry, including at JetBlue and Etihad Airways, Mariya brings a deep understanding of how technology, design, and commercial strategy come together to transform the passenger journey.
In her current position at Thales, she works at the intersection of digital innovation, customer experience, and aviation, focusing on creating seamless, personalized experiences that extend across the entire journey—from pre-travel and the airport experience to onboard services and beyond.
Appearances:
WAF Day 1 @ 10:00
Panel: Shaping a cohesive and seamless experience from the moment of booking onwards
- How can airlines design a cohesive end-to-end customer experience strategy and where are the common friction points?
- Overcoming the challenges in delivering a seamless customer flow, across multiple partnerships, airports and tech providers
- How can digital platforms be designed to offer contextualised support to create seamless experiences for customers?
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