John Murphy | Managing Director
Pivotal - Subscription by JLR

As Managing Director of Pivotal, John and his team have been at the forefront of pioneering service-led vehicle subscription for parent company Jaguar Land Rover (JLR). Now in his fourth year at the helm, John’s strong entrepreneurial spirit, and passion for disrupting and challenging norms - whilst delivering exceptional client experiences, has been instrumental in driving rapid growth across all areas for the Pivotal business. Pivotal now plays a significant role in accelerating Mobility Services across JLR.  This sense of adventure and drive comes from John’s passion for physical challenge and pushing his personal limits, whether in the mountains at high altitude or beneath the water in an icy lake. Prior to his role at Pivotal, John spent his early career building high performing teams across some of the UK’s largest Automotive Dealer Groups followed by a highly successful six year tenure at Rolls-Royce Motor Cars, where he was ultimately responsible for developing and delivering strategically critical projects that saw the improvement and evolution of Global Retail Performance and Client Experience across the luxury OEM’s entire retail network. Driven by his passion for delivering exceptional client services, today John’s focus is on developing the Pivotal organisation and growing its client base.  To achieve this, he is building out his latest high-performing, client focused team, whilst also developing unique technology platforms capable of servicing a ‘High Tech, High Touch’, autonomous, connected, electric and shared mobility future.