Jody Hardin | Executive Director, Innovation and Strategy Directorate, Office of Field Operations
U.S. Customs and Border Protection

Jody Hardin is currently serving as the Executive Director for the Innovation and Strategy Directorate in CBP’s Office of Field Operations. In this role, she leads strategy development, operational analysis and business transformation efforts that impact all ports of entry and pre-clearance locations including over 27,000 frontline employees. Ms. Hardin oversees innovation efforts throughout the Office of Field Operations and was instrumental in developing long term strategies for for facial biometrics, pleasure boat and cruise process reengineering. She also leads the technology testing for land border biometrics solutions and the development of the CBP One app. Ms. Hardin began her federal career in 1991 with the Internal Revenue Service and joined CBP as an Immigration Inspector in Honolulu where she served for 17 years before moving to CBP HQ. She holds a B.A in Political Science from the University of Hawai’i.