Richard Paddey | Head of Customer
Costain

Richard Paddey is a dynamic and forward-thinking professional with a proven track record in the roads sector. As the Head of Customer and Community at Costain, Richard is dedicated to creating meaningful connections between roads projects and the communities they serve. With a strong focus on customer experience, Richard excels in building relationships and driving positive outcomes.

With over two decades of experience in public and private sector roles, Richard brings a wealth of knowledge and expertise to his role at Costain. His strategic approach to customer and community relations has been instrumental in the successful delivery of numerous high-profile projects. Richard is known for his ability to navigate complex challenges and find innovative solutions that benefit both the project and the people it impacts.

Richard is a passionate advocate for sustainable and connected infrastructure solutions that enhance the lives of those who use them. His commitment to fostering collaboration and communication between project teams, stakeholders, and communities sets him apart as a leader in the industry. Richard's vision for a connected future drives his work and inspires those around him to think creatively and ambitiously about the possibilities of infrastructure development.

As a speaker at Highways UK 2026, Richard will share his insights and expertise on the importance of collaboration in shaping the safety and customer agenda. His engaging and informative approach is sure to inspire and educate attendees on the critical role that relationships play in the success of infrastructure projects. Richard Paddey is a visionary leader who is shaping the future of infrastructure one connection at a time.