Topics & Challenges

AI-Powered Routing & Order Allocation

Cut delivery costs without cutting service, using AI to decide the smartest way to route and allocate every order.

Agentic AI in Dispatch

The algorithm is starting to take the wheel. See where autonomous AI is already making real-time dispatch, carrier, and routing decisions, and where human oversight still has to hold the line.

Big & Bulky at Scale

Build a big & bulky delivery network that actually works, from white-glove execution to the realities of doing it at volume.

Carrier Mix Strategy

Build a resilient multi-carrier portfolio that keeps deliveries moving when any single carrier can't.

Last Mile: Cost vs. Customer

Optimize for cost or optimize for experience? The trade-off at the center of every last-mile decision.

Returns & Post-Purchase Experience

Turn returns from a cost center into a reason customers come back, with strategies for reverse logistics and what happens after checkout.

Own vs. Outsource the Last Mile

Should retailers control their own last mile or hand it to a partner? Weigh the case for both sides of one of the industry's biggest strategic bets.

Warehouse Automation ROI

Automation promises big returns. Hear what actually paid back, what didn't, and how operators are measuring it.

Delivering Accurate ETAs

Before the customer calls asking where their order is, can you actually tell them? Close the visibility gap driving up support costs.

Data Foundations for AI

Build the last-mile data foundation your AI initiatives actually need in order to work in the real world.

Winning the Value Wars

How retailers are capturing cost-conscious consumers without giving away the margin to do it.

Who's Running the Network?

As AI takes on more of the operational decision-making, explore how far autonomy goes, and where the supply chain still needs a human in the loop.

Micro-Fulfillment & Dark Stores

Get closer to the customer without blowing up your network, with real strategies for micro-fulfillment and dark store operations.

Network Design & Control Towers

Tie multiple facilities, carriers, and regions together with the network planning and control tower strategies keeping it all in sync.

Solving the Labor Shortage

Labor is the most cited constraint in the industry. Explore how leading operators are recruiting, scheduling, and retaining the workforce that keeps warehouses and delivery fleets running.

Don't See Your Challenge Listed?

This page covers what's already confirmed for 2027, but the agenda is still being built. New panels, workshops, and case studies are being added every week across every corner of delivery, fulfillment, and logistics.

If you're working on a problem that isn't listed here yet, there's a good chance it's already being planned, and if it isn't, we want to hear about it.

Chances are, it's already on the way.

See what's confirmed so far, or tell us what you want covered.