Frequently Asked Questions

The event will take place on May 20 and May 21, 2026 at the Music City Convention Center in Nashville, TN in Halls C & D on Level 3.

Home Delivery World USA 2026 conference will run from 8:50am - 5:15pm on Wednesday May 20 (Show Day 1) and 8:50am - 3:45pm on Thursday May 21 (Show Day 2). 
The exhibition hall opening hours are: 10:45am - 5:15pm on Wednesday May 20 (Show Day 1) and 10:45am - 3:45pm on Thursday May 21 (Show Day 2). 

Home Delivery World USA 2026 is a business-to-business (B2B) event for professionals, industry representatives, and invited guests. It’s not open to the general public.

You can register online via our Registration Page . Early registration is recommended to secure your place.
For exhibitors and sponsors looking to register their staff, within the exhibitor manual you will find the 'Staff and Guest Registrations Forms' section for sponsors and exhibitors. Here you will have the ability to register your staff for the event depending on what is included in your contract. If you need any help or need to delete someone that you've registered, please contact sophie.burchill@terrapinn.com.

Expo floor access is free with registration. Fees apply for conference delegate passes. Current ticket pricing can be found on the Registration Page

After registering, you will receive a confirmation email which contains a QR code. Please bring this email to the registration desk at the venue to collect your badge. (You can also access this QR code via the networking app, under the 'My Badge' section).
The registration desk is located on Level 3 outside the expo hall at the Music City Convention Center, Nashville.

Attendees can collect their badge at the following times: 
Tuesday May 19: 1pm - 5pm (Please note this is not a live event day, and only exhibitors will have access but attendee badge collection is permitted) 
Wednesday May 20: 8:30am - 5:15pm
Thursday May 21: 8:30am - 3:45pm

Music City Convention Center is easily accessible by public transport, taxi, rideshare, or car. Visit the Venue page for more information.
The easiest way to access the venue is by walking or taking an Uber or Lyft to the venue. If you would like to use the shuttles, please check the CVC website for recommendations around the city. You can also cycle to the venue as there are public bikes and scooters located around the city that you can hire. 

Yes, paid parking is available at the venue. The Music City Convention Center has a large, covered parking garage with 24-hour security. Open daily to the public and MCC guests, the garage has 1800 spaces and is equipped with a full automated system. Located at 701 Demonbreun Street. Primary access is at the intersection of 7th Avenue and Demonbreun Street. For parking rates and garage information, please click here .

The MCC parking garage offers 4 electrical vehicle charging stations on each of the garage's 3 levels for a total of 12 stations. The system is operated by ChargePoint. Standard rates apply. You can view the parking map here (charging points are marked in green).

Yes, there are several hotels within walking distance of Music City Convention Center. Visit our Accommodation Page to view nearby options and access exclusive attendee rates.

Yes, MCC offers complimentary facility-wide wireless connectivity.  Login details will be provided on-site. This will be available in the exhibition space. If you're an exhibitor and you require a higher level of connectivity, we reccommend purchasing a wired service via the MCC Webshop .

We will have charging spaces available in our Networking Zone in the Exhibition Hall. There are also two charging tables in the pre-function area and a charging nook outside of room 214, as well as outlets everywhere to plug in.

Yes, a range of food and beverage options will be available for purchase inside the exhibition hall. There are two on-floor cafés at the back of the hall either side of the Keynote Stage where you can purchase lunch. Additionally, there si a coffee bar in the middle of the hall on stand 815.

Yes, there will be a cloakroom built on the show floor for you to store your items in. Please report to the registration desk if you cannot find it.  

There are toilets located at the back of the hall behind the Keynote stage as well as along the concourse. In the concourse you can also find family restrooms and nursing rooms for mothers.

There is a nursing mothers lounge that can be found on the concourse outside Hall D.

If you have any items you have lost, please report to reception to check if they have been handed back in.

Absolutely. The Music City Convention Center venue is fully accessible and equipped with facilities for disabled guests. The MCC parking garage offers accessible parking, located next to the elevators on each of the garage's three levels. Spaces are available on a first-come, first-served basis. Standard rates apply. 

The full list of sponsors and exhibitors is available on our website here .

The 2026 attendee list can be found here . Please use the event app to network with sponsors, exhibitors, speakers and attendees. If you are not part of the HDW Connect program, then you can begin networking with the attendees from May 11 via the networking app. 

Yes, registered attendees will receive access to the official Home Delivery World USA 2026 event app . You can use it to view the agenda, bookmark sessions, connect with other attendees, and arrange meetings. Visit the Event App page for details on how to download and log in.

Use the Home Delivery World USA 2026 event app to connect and schedule meetings with exhibitors before and during the event. 
Within the Terrapinn events app you will find a tab that says 'My Event', within this are you can find your program, meetings, people that you have met and bookmarked companies, and after the event download this data.

Use Private meeting rooms and private meeting spaces are available for purchase (contact: john.beasley@terrapinn.com). Otherwise, there are no other dedicated private meeting rooms or spaces at the event.

Yes, there are dedicated networking sessions and evening receptions. Check the event schedule for details.

Yes, our conference features expert speakers and panel discussions. The full agenda is available on our Conference agenda page.

The Keynote and theaters are based in the exhibition hall (Hall C & D). The theaters surround the expo floor and can be viewed via the Floorplan .

No, but please feel free to create a personalized agenda via the event app, where you can bookmark your favorite sessions. 

It would be great if you could send your presentation ahead of the event so that our production team can check these before you arrive for your session. However, if you do bring it on the day please hand this to our experience technicians when you arrive so that they can load it from your USB ready for your session.

No, sessions are not recorded. We encourage attendees to connect with speakers directly through the event app to request any materials or follow-up information.

Home Delivery World USA 2026 follows all current Government and Music City Convention Center health and safety guidelines to ensure a safe environment for attendees, exhibitors, and staff. Measures may include enhanced cleaning, sanitisation stations, and crowd management practices. Updates will be provided regularly.

If you feel unwell during the event, please notify a member of the event staff immediately. There will be an EMT onsite during build up and show hours. They will be located on the left side of the lobby of Hall B. Your wellbeing is our priority.

Tuesday May 19, 2026:
400sqft and above from 9am - 6pm
Below 400sqft from 12pm - 6pm

Thursday May 21, 2026: 4:30pm - 9pm
Friday May 22, 2026: 400sqft and above from 9am - 12pm

If you have access to the Exhibitor Manual , your stand number will be listed under 'Your Stand'. If you are at the event, you can find your stand number by searching on the Floorplan on the website/app or the printed version at the front of the hall.

Please first check which stand type you have contracted. This can be found either on your contract or in the 'Exhibition Stand' > 'Your Stand' section of the Exhibitor Manual . 

Raw Space: Each 10"x10 booth will be set with 8' high drape and 3' high side dividers. Each 20"x10 booth will be set with 8' high drape only. 
Booths larger than 10x10 & 10x20: No pipe or drape will be included.
Start-up Pod: 10sq ft unit with cable management system, nameboard and graphic board .

To order rigging for your stand, please visit the MCC Webshop . Please note: all deisgns must be approved by Terrapinn. Please submit all plans to HDW.Experience@terrapinn.com by April 20. 

To order electricity for your stand, please visit the MCC Webshop .
If you're onsite and your electricity isn't working, the MCC is responsible for electrical fitting at the event. Please visit the service desk to speak with a member of the team about any issues you may be having. 

To order stand furniture, please refer to the Freemans Webshop .

If you are bringing your own contractor onsite to build your stand, we require you to complete the EAC form and return it to HDW.Experience@terrapinn.com by April 21 along with the below items: A scale plan, A construction phase plan, Risk Assessment, Method Statement, Public liability insurance details.

To order a TV Screen/Monitor, please order by completing the SLATE order form .

We highly recommend sending your materials to Freeman's advance warehouse rather than shipping directly to the venue. This ensures secure handling and delivery to your stand, avoiding potential customs delays or misplacement on-site. Please see options in your Exhibitor Manual > Freight Services or contact exhibit.transportation@freeman.com.
Advanced Freight receiving start date: April 20, 2026
Advanced Freight Deadline: May 11, 2026

Freeman will deliver all items to stands on the morning of May 19, 2026.

Yes, you can. To do so, please coordinate with Freeman: exhibit.transportation@freeman.com.

Freeman are the official shipping and storage contractor, please get in touch with them: exhibit.transportation@freeman.com to arrange this.

Freeman will deliver any boxes that you have booked with them from 4:30pm on Thursday May 21, 2026.

Freemans have been appointed to Terrapinn as the official freight forwarder and on-site logistics partner for this event. With a global office network and years of experience supporting exhibitions worldwide, Freemans provides end-to-end shipping solutions tailored to your needs, from documentation support and customs clearance to final delivery direct to your stand. For bookings, guidance, or a personalised quote, please contact exhibit.transportation@freeman.com.

During build-up, we recommend everyone wears appropriate closed-toe shoes and hi-vis to remain safe.

There is The UPS Store onsite at the MCC located on Level 2. They offer a wide range of branding options including wide format printing, posters, meterboards, gatorboards and digital printing. You can contact them by emailing: store6425@theupsstore.com or calling: (615) 401-1495.

Yes, lead retrieval is available for purchase for all sponsors and exhibitors. The cost is $350.This should have been arranged with your booth/sponsorship contract, but if you have any questions, please email john.beasley@terrapinn.com to see if lead retrieval is included in your package or not.

No outside food or drink can be bought in to the exhibition hall. All catering including watercoolers, coffee machines and alcoholic drinks will need to be sourced via the official catering company. Please view the catering menu here and complete the order form or email: Giselle.pinto@nashvillemcc.com with any questions.

Business casual is suitable for the conference and exhibition.

Photos from the event will be made available on the Home Delivery World website post-event. They will also be emailed to all attendees. Please allow one working week to pass after the event for these to be uploaded.

All attendees must be individually registered. If you would like to bring a colleague, friend, or guest, please ensure they complete their own registration via the Registration page .

Please visit our Sponsor/Exhibit page or contact Alexander Cherkovets, at alexander.cherkovets@terrapinn.com. We'd love to chat about how you can get involved.

Home Delivery World 2026 is a B2B event aimed specifically for a professional audience. Our exhibitors attend to engage with clients and conduct business activities that are not suitable for individuals under the age of 16. Therefore entry is restricted to those aged 16 and over.

For further assistance, please email us at HDW.Experience@terrapinn.com before the event, or please visit the Registration desk if you need more information whilst onsite. You can also visit our Contact Us page for specific assistance.