Day 02
WiFi Sponsor - Select Express & Logistics
08:55
Chairperson’s opening remarks
09:00
Loyalty online & offline - Creating personalized customer experiences for driving engagement
|
09:25
Wowing the customer – going beyond the product quality to ensure great (honest) customer service
|
09:50
Consumers don’t care about channels but a personalized service
|
10:15
Networking Break
11:15
Building a global footprint - crafting an international growth strategy
- Optimizing the cost and speed of order fulfillment and delivery
- Finding the right global partners, vendors and 3rd parties
- How to reduce/refund of customs duties on goods returned by the customer
- Dealing with legal requirements like payments, taxes, copyright and trademark laws
11:40
Panel session: Understanding the necessity and sustainability of “free-delivery/returns
- Reducing time-in-transit by bringing your products closer to your shipping partner
- Attaining an unified last mile experience without increasing your costs
- Thinking of shipping as a marketing cost: Extended return policies make for happy customers
- Deliver fast and return slow: Reducing costs by shipping deliveries overnight and returns by ground
12:20
Networking Lunch
13:30
Knock your customers’ socks off with first-class customer service excellence
- Innovation continuum for online experience- from here to infinity
- Engaging with the consumer post purchase- to drive repeat demand
- Folding customers into the internal culture - creating advocates
13:55
Case Study: Customize or Perish - The role of customization in the new digital space
|
15:00
Chairperson’s closing remarks
last published: 01/Sep/15 15:45 GMT
Co-located with Etail Show West 2015:
Event Technology Partner
Organiser
