Stephen Monaghan | Chief Technology Officer
TalkTalk
Stephen Monaghan is Chief Technology Officer of TalkTalk, which brings full fibre and smart Wi-Fi to millions of UK homes. He leads the technology strategy of the consumer business, focusing on raising the bar for reliability, security, and customer experience, in-keeping with TalkTalk’s origins as an industry challenger brand. He has three decades of experience as a CIO and CTO across telecoms, media, retail and start-ups, having held senior roles at BT, Waterstones and Sony, and as co-founder of a high-growth UK start-up. Throughout, his focus has been on building diverse, high-performing teams that use technology to improve the customer experience and transform operations, security and performance.
Appearances:
Connected Britain 2026 - Day 2 @ 11:20
From telco to techco: simplifying technology to accelerate transformation
Technology leaders are under pressure to modernise at pace while improving customer experience, strengthening security and delivering operational efficiency.
In this fireside chat, Stephen Monaghan shares lessons from leading technology transformation across multiple industries including telco, retail and media, and discusses how organisations can move beyond legacy thinking to build modern, customer-focused technology functions. From reducing complexity and strengthening resilience to using tech to drive better customer experiences, the conversation will explore how organisations can create the foundations for long-term change.
Key themes:Turning technology transformation into business transformationSimplifying systems and reducing legacy complexityBalancing innovation, security and operational resilienceCreating a culture that embraces new ways of workingHow technology can help challenger brands deliver better customer experiences
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