Lucy Baker | Consumer All-IP Director
BT Group
Lucy is an experienced leader in the telecoms industry, delivering large scale communication programmes critical to public safety. In her role as Head of ESN Customer Advocacy, Lucy gained the confidence of senior leaders from UK’s Emergency Services Network to aide their adoption of the network. A credible and passionate voice, Lucy also collaborated with healthcare providers in the NHS from CEOs to community nurses, to use the latest 5G technology to develop solutions to support remote triage and diagnostics during the COVID-19 crisis. Lucy brings her experience of technology combined with her customer focus to ensure the switch to a digital network brings benefits to everyone in her role as Consumer All IP Director at BT.
Appearances:
Connected Britain 2025 - Day 2 @ 11:40
Digital switchover: How do we make sure no one is left out?
- What is the current state of play on the digital switchover in the UK?
- How might the digital switchover affect residents and local communities
- How can telecom providers recognise and assist vulnerable customers throughout the transition?
- What measures are necessary to ensure a seamless transition while upholding universal service obligations including critical services (e.g., emergency alarms, telecare systems)?
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