Carol Thomas | Director Digital & ICT
Southend Borough Council
Carol Thomas is a forward-thinking professional with a proven track record in driving digital transformation and innovation within the public sector. As the Director of Digital & ICT at Southend Borough Council, Carol is responsible for leading the council's digital strategy and ensuring the delivery of high-quality ICT services to support the community.
With over 15 years of experience in the technology and public sector industries, Carol has a deep understanding of the challenges and opportunities that come with leveraging technology to improve services and drive efficiencies. She is passionate about harnessing the power of connectivity to create smarter, more inclusive communities.
Carol is a strategic thinker with a strong focus on collaboration and partnership working. She is committed to building strong relationships with stakeholders to deliver impactful digital solutions that meet the needs of residents and businesses in Southend and beyond.
At Connected Britain 2026, Carol will share her insights on the future of UK connectivity and how local authorities can play a key role in shaping the digital landscape. Her expertise and vision for the future make her a valuable speaker for any event focused on the intersection of technology, connectivity, and public services.
Appearances:
Connected Britain 2026 - Day 1 @ 10:55
Connected authorities: Did we deliver the digital dream and who benefits today?
- After a series of investment and funding models, how far have we really come on connectivity for residents and businesses?
- Have people been given genuine choice, opportunity and improved services – or just infrastructure?
- Where has delivery fallen short and why?
- What does success actually look like from a local authority perspective now?
Created by
Terrapinn is proud to be a member of isla.
Working together to build sustainable events