Grypp

Startup Plus

Grypp is a visual customer support platform that helps telecom operators and connectivity providers resolve complex customer issues during live interactions.

By giving agents visual context, Grypp makes it easier to guide customers through equipment installation, broadband and Wi-Fi troubleshooting, billing queries and digital processes. Agents can understand what the customer is dealing with, guide the right action and confirm whether the issue has been resolved.

Grypp works alongside existing contact centre and digital-service platforms to improve remote resolution, reduce repeat contacts and help prevent unnecessary engineer visits. It closes the gap between handling a customer conversation and completing the task.

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