Transforming Disruption into Opportunity
The IROPs Track dives into the future of disruption management, exploring how airlines can turn IROPs from a challenge into a strategic opportunity. It highlights digital-first, passenger-centric approaches, from predictive analytics and real-time operational tools to AI-driven crew and network management.
Key themes include minimising delays, optimising fleet and crew readiness, enhancing collaboration across airlines, airports, and regulators, and building passenger trust through proactive communication and seamless recovery strategies. The focus is on transforming disruption into efficiency, resilience, and loyalty.
Speaking on IROPs
Director of Strategy & Advanced Analytics
United Airlines
Director - Ground Operations
easyJet
Director CX
KLM
Head of End-to-end Disruption Management, CX & Products
Finnair
Head of Flight Operations Support Services
Manager - Manager, ACS Service Recovery and Airport Strategy
Delta
Senior Customer Recovery Strategy Consultant
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