Retail Track

Shaping the Next Era of Airline Retailing

The Retail Track focuses on how airlines are reinventing their entire commercial strategy through retail, shifting from legacy systems to digitised, AI-powered retailing that considers the modern passenger’s expectations.

It explores the transformation from NDC to Offers & Orders, personalisation at scale, new ancillary models, e-commerce innovation, and the role of AI agents in reshaping distribution.

The track brings together leaders in retail, revenue management, e-commerce, commercial strategy, distribution as airlines evolve into customer-centric digital retailers.

Speaking on Retail

Tamur Goudarzi Pour
EVP Strategy & Executive Committee Member
Lufthansa Group

Julio Rodriguez
Chief Commercial Strategy Officer
IAG

Juliana Ramirez

CDO

Flair Airlines

Dina Doder
Director e-Commerce & Digital
Norwegian

Sandeep Sharma
Director, Trips Partnerships
Expedia

Justin Jovignot
Director Commercial Strategy & Distribution

TAP Air Portugal

Tiddo Veldhuis
VP Offer Management & Ancillaries
KLM

Ibraheem Sheerah
Chief Transformation Officer

Saudia

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