Lara Ankersmit, Head of Digital Media, NOS

Lara Ankersmit at Europe's Customer Festival

Mr Nathan Ansell, Global Director - Loyalty, Customer Insight and Analytics, M&S

Timothy Armoo, Co-Founder, Fanbytes

Timothy Armoo at Europe's Customer Festival

Ms Ingibjorg Asdis Ragnarsdottir, Director of Customer Loyalty, Icelandair

Ms Ingibjorg Asdis Ragnarsdottir at Europe's Customer Festival

Mr Simon Baker, Head of Branded Content, I.T.N. Productions

Mr Sebastien Bardin, Senior Digital and Social Media Manager, Sony Mobile Europe

Mr Sebastien Bardin at Europe's Customer Festival

Bia Bezamat, Innovation Consultant, G.D.R. Creative Intelligence


Mat Braddy at Europe's Customer Festival

Mr Garreth Cameron, Strategic Liaison Group Manager of Business and Industry, Information Commissioners Office

Mr Garreth Cameron at Europe's Customer Festival

Stephen Cooper, UK Partnerships Manager, Norwegian Reward, Norwegian Air Shuttle

Stephen Cooper at Europe's Customer Festival

Mandy Critchley, Director of Brand Partnerships and Insight, mySupermarket

James de Souza, Head of Customer Analytics, Post Office

Jason De Winne, General Manager, UK, ICLP

Jason De Winne at Europe's Customer Festival

Mr Peter Dolukhanov, Managing Director, Nice Agency

Mr Ian Drake, Former Director of Customer Engagement Betsson Group, Independent

Mr Ian Drake at Europe's Customer Festival

Mr Jacob Dutton, Managing Partner, 383

Stuart Eaton, Senior European Marketing and Communications Manager, Sony Mobile Europe

Stuart Eaton at Europe's Customer Festival

Mr Peter Eliot, C.R.M. and Loyalty Manager, Accor

Mr Peter Eliot at Europe's Customer Festival

Nathaniel Giraitis, Insights and Strategy Associate Director, Smart Design

Nathaniel Giraitis at Europe's Customer Festival

Martin Greenbank, Head of Advertising Research & Development, Channel 4

Mr Chris Haighton, Head of Customer Service Transformation, Shop Direct

Mr Chris Haighton at Europe's Customer Festival

James Hammersley, Founding Partner and CEO, Good Growth Ltd

Ms Lina Hansson, Head of Customer Acquisition, Whittard of Chelsea

Jonathan Herman, Head of eCommerce and Retail, Facebook UK

Jonathan Herman at Europe's Customer Festival

Markus Hohl, CEO, Hellon

Markus Hohl at Europe's Customer Festival

Mads Jensen, CCO – Head of Marketing, Communication & PR, Soestrene Grene

Brandon Keenen, Director, Brand Partnerships, BuzzFeed

Brandon Keenen at Europe's Customer Festival

Rachel Kerr, Director, RK Social Communications

Ms Anna Kirah, Head of Service Design and the Customer Experience, Unikia As

JP Kuehlwein, Managing Director of Global Strategy & Innovation Premium Products, Procter & Gamble

James Leech, Head of Customer Services, Argos

James Leech at Europe's Customer Festival

Mr Adam Levene, Founder and CEO, Hero

Mr James Libor, Marketing Technology Manager, Virgin Holidays

Mr James Libor at Europe's Customer Festival

Edward Longmate, Head of Automated Sales, Trinity Mirror Plc

Edward Longmate at Europe's Customer Festival

Oisin Lunny, Senior Market Development Manager, OpenMarket

Oisin Lunny at Europe's Customer Festival

Mr Jean-Philippe Marazzani, Former Director Marketing & Digital, Galeries Lafayette

Liraz Margalit, Web Psychologist and Director of Behavioral Analytics, Clicktale

Tim Mason, Non-Executive Chairman, Eagle Eye

Tim Mason at Europe's Customer Festival

Stacie Maxey, Director of Database Marketing, Domestic & General

Stacie Maxey at Europe's Customer Festival

Mr Joe McEwan, UK Head of Brand, Innocent Drinks

Ms Annich McIntosh, Managing Editor, Loyalty Magazine

Alex Mead, Chief Customer Officer, Golfbreaks.com

Stefan Meyer-Spickenagel, Managing Partner, Iskander Business Partner

Ms Kristin Mollerplass, Loyalty Manager, Norwegian Air Shuttle

Ms Kirsty Montgomery, International C.R.M. Manager, Hunkemoller Bv

Ms Kirsty Montgomery at Europe's Customer Festival

Paul Morris, Head of Digital and Social Media, The Co-operative Group

Paul Morris at Europe's Customer Festival

Sara Mundt-Petersen, Head of Customer Relation Management - CRM, TUI Nordic

Matthias Murin, Head of Customer Service, DocMorris

Matthias Murin at Europe's Customer Festival

Mr Tristan Nitot, Chief Product Officer, Cozy Cloud

Mr Patrick Osborne, Head of Customer Insights & Analysis, Q.V.C.

Ben Pask, Founder and Director, Rare:

Mrs Julia Porter, Chair, D.M.A. U.K.

Mrs Julia Porter at Europe's Customer Festival

Laura Ramsell, Head of Clubcard Proposition & Brand, Tesco

Mr Geoff Richards, Head of Data, Analytics & Insight, Conde Nast Digital

Libby Robinson, EMEA Managing Director, M&C Saatchi Mobile

Ms Sabrina Rodriguez, Global Head of Social Media, Travelex UK Ltd

Hannah Rustin, Customer Experience Lead, Moss Bros Group

Kerensa Samanidis, Head of Digital Products, British Film Institute

Kerensa Samanidis at Europe's Customer Festival

Mr Jonathan Seal, Strategy Director, Mando

Ms Emily Shelley, Managing Director, Sticky Content

Ms Emily Shelley at Europe's Customer Festival

Mrs Rafaela Silva, Customer Strategy and Development Manager, Sonae

Kai Skorne, Head of Campaign Management Marketing – CRM & Telesales, Telefonica Germany Gmbh

Eloise Smart, Brand Strategy Director, BBC Worldwide

Eloise Smart at Europe's Customer Festival

Unette Spencer, Principal Consultant, Customer Strategy, 5one

Unette Spencer at Europe's Customer Festival

Adrian Swinscoe, Consultant, Customer Experience

Mr Andrew Tenzer, Head of Insight, BBC Global News Ltd

Mrs Anette Trulsson-Corda, Director Global, CRM & Loyalty, Western Union

Ms Helen Tupper, Head of Marketing, Virgin Red, Virgin

Alex Tzukerman, Head of Product - Self Service Betting, PaddyPower Betfair

Alistair Vince, Chief Tinkerer, WatchMeThink

Rob Wood, Head of Online and Digital, The Entertainer

Johan Ydring, Head of Media, TUI Nordic