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    Europe's Customer Festival

    Welcome to Europe's Customer Festival 2014 - bringing all aspects of the customer journey together

    9-10 September 2014, Business Design Centre, London

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    Over 1000 Attendees

    Meet over 1000 customer centric executives from retail, ecommerce, telecoms, utilities, finance, pharma and travel & leisure

    9-10 September 2014, Business Design Centre, London

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    Thought leading speakers

    Hear directly from the most influential and disruptive customer centric executives on the issues that matter to your business

    9-10 September 2014, Business Design Centre, London

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    15 hours of networking opportunities

    Catch up with peers and form new connections in a fun festival environment

    9-10 September 2014, Business Design Centre, London

Overview

In the last 13 years Europe’s Customer Festival has evolved into a unique multi-sector market place, where all aspects of the customer journey are discussed. From customer loyalty to big data analytics, from innovative payment solutions to new omnichannel strategies, from customer engagement to customer experience – you’ll find it all here.

Over 1000 customer centric executives from retail, ecommerce, telecoms, utilities, finance, pharma and travel & leisure attend Europe’s Customer Festival every year and if you’re still not among them, you should ask yourself – why not?



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  • Loyalty World Europe 2014
  • Big Data World Europe 2014
  • Omni Channel World Europe 2014
  • Total Payments World Europe 2014
  • Experience World Europe 2014
  • Engagement World Europe 2014

testimonial

The “Omni-Channel World” focus of the Customer Festival certainly lived up to its name. With a mixture of panel discussions, interviews, keynote presentations and interactive workshops, the session tracks offered participants the opportunity to engage with both the featured speakers and their fellow conference attendees. As moderator, I was impressed not only with the calibre of the presenters and the outstanding content, but with Terrapinn’s ability to match people to the appropriate sessions and to arrange one-to-one meetings via their Networking Managers.

Rusty Warner, SDL

Agenda

Europe’s Customer Festival is different. We’ve created an innovative and unique format that takes the chance out of networking. The event eliminates boring broadcast style presentations and takes place in a fun and vibrant atmosphere. With a variety of core themes to choose from and a selection of moderators to lead the discussions, make sure you take full advantage of this opportunity to meet & debate with your industry peers.

Learn about the best and the latest in the industry from our keynote superstars, discuss your challenges, opportunities and solutions with your peers in round table debates, and engage with CMOs, CIOs, CTOs, COOs and Heads of Loyalty, OmniChannel, Ecommerce and Digital in interactive fire-side chats and fishbowl panels.



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Speakers

Map your route through the Customer Festival focus sessions and join interactive workshops tailored specifically for your job profile and experience set. This year you will have an opportunity to learn from some of the biggest names in the industry, including News UK, The North Face, Channel 4, Waitrose, Betsson, Square, Laterooms.com, Fruugo, Kiddicare and many more.

Our speakers will provide unique insight into some of your biggest challenges, such as: the power of emotional loyalty; how to create fans of your brand, unlocking the potential of aligning payments with customer behaviour; and enhancing customer experience across multiple touch points.



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  • Jim McKelvey at Customer Festival 2014
    Jim McKelvey
    Co-Founder
    Square
    Tom Davenport at Customer Festival 2014
    Tom Davenport
    Author
    Big Data @ Work
  • David Rowan at Customer Festival 2014
    David Rowan
    Editor
    WIRED magazine UK
    Ian Drewar at Customer Festival 2014
    Ian Drewar
    Head of Loyalty
    The North Face
  • Victoria Howarth at Customer Festival 2014
    Victoria Howarth
    Head of Retail
    Tottenham Hotspur
    Daniel Kerzner at Customer Festival 2014
    Daniel Kerzner
    Vice President Digital, Loyalty & Marketing (EAME)
    Starwood Hotels Resorts Worldwide
  • Dave Birch at Customer Festival 2014
    Dave Birch
    Director
    Consult Hyperion
    Sanjeevan Bala at Customer Festival 2014
    Sanjeevan Bala
    Head of Planning and Analytics - Audience Technologies and Insight
    Channel 4
  • Tony Rivenell at Customer Festival 2014
    Tony Rivenell
    Head of Omnichannel
    Waitrose
    Jesper With Fogstrup at Customer Festival 2014
    Jesper With Fogstrup
    Managing Director
    The LateRooms Group Ltd
  • Richard Murray at Customer Festival 2014
    Richard Murray
    Former Chief Customer Officer
    Jagex Games Studio
    Katie Vanneck Smith at Customer Festival 2014
    Katie Vanneck Smith
    Chief Marketing Officer
    News UK
  • Glen Richardson at Customer Festival 2014
    Glen Richardson
    CMO
    Fruugo.com
    Helen Hunter at Customer Festival 2014
    Helen Hunter
    Head of Loyalty
    Sainsburys
  • Rod Grainger at Customer Festival 2014
    Rod Grainger
    Head of Customer Support
    Marstons Plc
    Steve Whitty at Customer Festival 2014
    Steve Whitty
    Head of Customer Experience
    Royal Bank of Scotland
  • Tim Patten at Customer Festival 2014
    Tim Patten
    Multichannel Marketing Director
    Kiddicare.com Limited
    Jo Mayes at Customer Festival 2014
    Jo Mayes
    Head of Customer Experience
    Standard Life

Sponsors

For our sponsors, it’s not just about us ensuring you get the most out of your time during the event, but ensuring that you get the most out of your pre-event campaign as well.

We know the importance of networking and offer an experience which allows you to do just that. With our bespoke Total Customer mobile app, dedicated networking managers and peer-to-peer partnering, we ensure you get the most from your time on site.

money puzzle

  • Diamond Sponsor
    IBM at Customer Festival 2014
  • Diamond Sponsor
    TIBCO at Customer Festival 2014
  • Gold Sponsor
    RedEye at Customer Festival 2014
  • Gold Sponsor
    Apigee at Customer Festival 2014
  • Gold Sponsor
    Barclays at Customer Festival 2014
  • Gold Sponsor
    Information Builders EMEA at Customer Festival 2014
  • Gold Sponsor
    Sitecore at Customer Festival 2014
  • Gold Sponsor
    ResponseTap at Customer Festival 2014
  • Gold Sponsor
    dotmailer at Customer Festival 2014
  • Gold Sponsor
    Clarabridge at Customer Festival 2014
  • Gold Sponsor
    Birst at Customer Festival 2014
  • Networking Sponsor
    Adestra at Customer Festival 2014
  • Silver Sponsor
    Ecrebo at Customer Festival 2014
  • Silver Sponsor
    Eagle Eye at Customer Festival 2014
  • Silver Sponsor
    ResponseTek at Customer Festival 2014
  • Silver Sponsor
    Beintoo at Customer Festival 2014
  • Exhibitor
    Happy or Not at Customer Festival 2014
  • Exhibitor
    Bilendi at Customer Festival 2014
  • Exhibitor
    Mopowered at Customer Festival 2014
  • Exhibitor
    Provenir Inc at Customer Festival 2014
  • Exhibitor
    Ukash at Customer Festival 2014
  • Exhibitor
    CPI Card Group at Customer Festival 2014
  • Exhibitor
    CloudTags at Customer Festival 2014
  • Exhibitor
    Givex at Customer Festival 2014
testimonial

Not just a one-off event, it's a continual relationship with networking throughout the year

Jonathan Cook, Valtech

Networking

Europe’s Customer Festival is no average conference. We recognise the importance of networking and offer an experience which allows you to do just that. From our mobile app to networking manager to peer-to-peer partnering we ensure that you get the very most from your time on site. Plus with our exciting Festival format and post-event party you are sure to have an enjoyable and memorable experience.



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Community

Don’t just register for Europe’s Customer Festival and forget about us until the day of the event. Become a member of the Total Customer community and keep up-to-date with the latest news and events in the industry. Total Customer gives you unique access to exclusive content such as top tips from some of the biggest names in the industry, interviews, e-books, presentations, webinars, videos, slide-shows, podcasts – you name it, we’ve got it.

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