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    Europe's Customer Festival

    Welcome to Europe's Customer Festival 2015 - bringing all aspects of the customer journey together

    10-11 September 2015, Business Design Centre, London

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    Over 2000 attendees, in a unique interactive 4D experience traveling right the way through the customer journey

    With access to our premium conference as well as on-floor content villages you will cover the whole journey from customer loyalty to big data analytics, from innovative payment solutions to new omnichannel strategies, from customer engagement to customer experience

    10-11 September 2015, Business Design Centre, London

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    Thought leading speakers

    Hear directly from the most influential and disruptive customer centric executives on the issues that matter to your business

    10-11 September 2015, Business Design Centre, London

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    15 hours of networking opportunities

    Catch up with peers and form new connections in a fun festival environment

    10-11 September 2015, Business Design Centre, London


In the last 14 years Europe’s Customer Festival has evolved into a unique multi-sector market place, where all aspects of the customer journey are discussed.

In 2015 Customer Festival will grow and evolve even more… This is the year Customer Festival goes interactive. Next year’s new format is going to see you thrown into the immersive experience of Customer Festival 4D. With interactive video panels, live twitter debates, scenario groups and more it’s going to be an experience like no other.

With its 5 free content villages in the on floor congress as well as the premium strategic conference your whole team needs to be there.

With over 2000 visitors discussing; loyalty, engagement, omni-channel, big data, payments and experience you can be sure that you take your company to a whole new level.

With unrivalled keynote speakers inviting you to join them on an interactive journey through the eyes of your customers, Customer Festival 2015 is going to be the essential experience to push your business forward.

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The “Omni-Channel World” focus of the Customer Festival certainly lived up to its name. With a mixture of panel discussions, interviews, keynote presentations and interactive workshops, the session tracks offered participants the opportunity to engage with both the featured speakers and their fellow conference attendees. As moderator, I was impressed not only with the calibre of the presenters and the outstanding content, but with Terrapinn’s ability to match people to the appropriate sessions and to arrange one-to-one meetings via their Networking Managers.

Rusty Warner, SDL


Europe’s Customer Festival is different. We’ve created an innovative and unique format that takes the chance out of networking. The event eliminates boring broadcast style presentations and takes place in a fun and vibrant atmosphere. With a variety of core themes to choose from and a selection of moderators to lead the discussions, make sure you take full advantage of this opportunity to meet & debate with your industry peers.

Learn about the best and the latest in the industry from our keynote superstars, discuss your challenges, opportunities and solutions with your peers in round table debates, and engage with CMOs, CIOs, CTOs, COOs and Heads of Loyalty, OmniChannel, Ecommerce and Digital in interactive fire-side chats and fishbowl panels.

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Not just a one-off event, it's a continual relationship with networking throughout the year

Jonathan Cook, Valtech


Map your route through the Customer Festival focus sessions and join interactive workshops tailored specifically for your job profile and experience set. This year you will have an opportunity to learn from some of the biggest names in the industry, including Starbucks, The North Face, Mc Donalds, Foyles, Square, Subway, Facebook and many more.

Past speakers include:

  • Mary Portas, Retail Expert, Broadcaster and Founder, Portas
  • Ben Fricke, Commercial Director, Subway
  • Rene Batsford, Head of Digital, McDonalds
  • Harper Reed, Chief Technology Officer, Obama for America
  • Evin Gaffney, UK and Ireland Market Lead, Facebook
  • Simon Heafield, Head of Marketing, Foyles
  • Liz Forte, Head of Marketing and Category for Channel Development, Starbucks
  • Helen Hunter, Head of Loyalty, Tesco

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Our speakers will provide unique insight into some of your biggest challenges, such as: the power of emotional loyalty; how to create fans of your brand, unlocking the potential of aligning payments with customer behaviour; and enhancing customer experience across multiple touch points.


For our sponsors, it’s not just about us ensuring you get the most out of your time during the event, but ensuring that you get the most out of your pre-event campaign as well.

We know the importance of networking and offer an experience which allows you to do just that. With our bespoke Total Customer mobile app, dedicated networking managers and peer-to-peer partnering, we ensure you get the most from your time on site.


Europe’s Customer Festival is no average conference. We recognise the importance of networking and offer an experience which allows you to do just that. From our mobile app to networking manager to peer-to-peer partnering we ensure that you get the very most from your time on site. Plus with our exciting Festival format and post-event party you are sure to have an enjoyable and memorable experience.

download the brochure


Don’t just register for Europe’s Customer Festival and forget about us until the day of the event. Become a member of the Total Customer community and keep up-to-date with the latest news and events in the industry. Total Customer gives you unique access to exclusive content such as top tips from some of the biggest names in the industry, interviews, e-books, presentations, webinars, videos, slide-shows, podcasts – you name it, we’ve got it.

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