Danii Digiantomasso | Practice Manager
Rest Your Paws

Day 1 @ 15:45

Helping Clients Prepare for Euthanasia: The Importance of Pre-planning and Communication 

This seminar is designed for veterinary receptionists, who play a crucial role in supporting clients during one of the most challenging moments of their lives—making the decision to say goodbye to their beloved pet. We will explore how to handle that initial, often emotional, phoneconversation when a client contacts the clinic to arrange a euthanasia appointment. The focus will be on the receptionist’s role in building a compassionate rapport, carefully gathering essential information and triaging while helping our clients feel more prepared and easing thefear of the unknown. We will discuss the importance of asking sensitive questions to better understand the pet’s temperament, as well as the owner’s past experiences and level of understanding about the euthanasia process. Additionally, we will share useful resources, including email templates that can be sent to clients, offering guidance on topics such as assessing Quality of Life (QOL), recognising when it might be time, what to expect during the appointment, grief support and the available aftercare options. Our aim is to empower receptionists with the confidence to engage in these delicate conversations, particularly exploring ways to openly discuss costs and aftercare options ahead of time. This lecture is about equipping veterinary receptionists with the tools to foster a compassionate and supportive environment, making a difficult experience a little easier for everyone involved.”

Danii Digiantomasso, Practice Manager, Rest Your Paws

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Danii Digiantomasso / Helping Clients Prepare for Euthanasia: The Importance of Pre-planning and Communication 

Danii Digiantomasso, Practice Manager,
Rest Your Paws

Danii has enjoyed a fulfilling 15-year career in veterinary nursing, with nearly a decade in emergency and critical care. Now, as the dedicated Practice Manager for Rest Your Paws, one of Australia’s leading in-home palliative care services, she ensures that every pet’s final journey is handled...

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