People & Culture: The Talent Advantage That Technology Can’t Replace

AI may power the future — but people will define it. This track cuts through the noise to show you how to build, keep, and energise the teams that deliver unforgettable guest experiences.

From winning the talent war to designing cultures that actually work, this is where hospitality leaders rewrite the rules on recruitment, retention, leadership, and performance.

Hotels with great tech grow. Hotels with great people dominate. If you’re serious about creating a team that can take your property into 2030, this is a conversation you can’t afford to skip.