Trevor Purvis | Director, Ticket Operations - Technology & Solutions
Houston Astros

Trevor Purvis is an accomplished leader in ticket operations, specializing in technological innovations and customer experience solutions for the Houston Astros. As the Director of Ticket Operations - Technology & Solutions, Trevor oversees all aspects of baseball ticketing operations, emphasizing the enhancement of customer engagement and revenue generation. With a robust expertise in digital transformation, Trevor spearheaded the shift of the Houston Astros' ticketing from a primarily physical box office to a nearly fully digital platform. Under his leadership, digital ticket entry skyrocketed from 8% in 2015 to an impressive 99.5% in 2024. His strategic focus on consumer messaging, web assets, and the integration of artificial intelligence has significantly improved communication with fans and streamlined internal processes. Trevor is adept at identifying and integrating third-party vendor solutions that elevate ticket sales efficiency and service functionality, markedly enhancing online and game day experiences for customers. His innovative approach to in-game engagement uses cutting-edge technology and vendor collaborations to identify attendees, offering them tailored experiences that add value to their visit and bolster overall satisfaction. Through his strategic vision and technological acumen, Trevor continues to set new standards in ticket operations, making the Houston Astros a leader in fan experience and technological integration in the sports industry.