Courtney Moore | AVP, Terminal Experience
Dallas Fort Worth International Airport

Courtney Moore serves as Assistant Vice President of Terminal Experience at Dallas Fort Worth International Airport. Her responsibilities include Customer Experience, Terminal Management, and Terminal Integration and Standards. In her role, Moore provides strategic and operational leadership to elevate DFW as a global airport innovator in customer experience. Her focus is on examining systems to reinforce a customer-centric culture and aligning operating realities of service within the Airport's five terminals. By building relationships with key external constituencies and internal departments, Customer Experience supports and promotes DFW Airport’s strategic plan through end-to-end experience development. Moore previously served NBCUniversal and The Walt Disney Company, where she was responsible for multiple lines of business at Universal Studios Hollywood and Disneyland campuses. Over 15 years, she led different teams, representing industrial engineering, supply chains, operations centers, health services, data analytics, and multiple revenue generating and operational business units. Moore’s experience also includes behavioral science research, strategy development, and industrial and human factors engineering. Moore holds degrees in Psychology, Industrial and Human Factors Engineering, and Business Administration.