Rinaldo Fuss | Market Research & Customer Experience Specialist

Rinaldo Fuss, Market Research & Customer Experience Specialist, BLS AG

In my current role as Market Research and Customer Experience Specialist at BLS, I and my team conduct various qualitative and quantitative market research studies and, based on these results, pilot possible measures by our own or by support the many touchpoint owners to improve the whole customer journey with the aim of triggering as many positive experiences for our customers as possible.

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