Thomas Ableman is Director of Strategy & Innovation at Transport for London, one of the world’s largest city-wide transport authorities. Thomas is responsible for getting TfL ready for the future: from setting and leading TfL's strategy through to the testing and adoption of new mobility...

Over the last ten years I've worked across rail and bus projects to enhance the customer experience and drive revenue across diverse markets, including the UK, Norway and Singapore. With an extensive background in marketing communications and customer relationship management, my strategic...

Hi, it is a real privilege to be back at the World Passenger Festival and chairing the tracks on Customer Experience. I am founder and Director of Empathyce, a Customer Experience consultancy and training company. I help business leaders and managers give clarity and structure to the thinking...

Borja is Distribusion's commercial leader across all geographies and responsible for building partnerships both with ground transport carriers and retailers. Borja has developed his career building and growing technology companies in different industries as well as serving as a management...

  As Head of Market/Customer, Klaus Bamberger is responsible for new forms of mobility, sales, passenger information and customer care at Wiener Linien. Previously, he held various positions at Wiener Linien: strategy, organisational development and service planning. He holds a degree from the...

Neil is a dynamic leader with a proven track record of building and scaling innovative tech companies. As a serial entrepreneur, he has founded and led numerous ventures across multiple sectors (including wayfinding, fintech, telecommunications, and retail).   He serves as Chief Commercial...

Clemens Behr is leading the project „Multimodale Datendrehscheibe NRW” at Verkehrsverbund Rhein-Sieg (Rhine-Sieg Transport Association). For the federal state of North Rhine-Westphalia the project´s main goal is the development of an aggregator back-end system for mobility data facilitating...

Jaromir Beranek is a deputy of the Prague City Assembly and Chairman of the International Relations and EU Funds Committee. He has served at the Prague City Assembly since 2018, acting as the Chairman of the IT and Smart City Committee. He assumed his current role in February 2023. Jaromir holds...

Stefanie Berk ist seit 2020 bei der Deutschen Bahn und als Vorständin Marketing & Vertrieb im DB Fernverkehr tätig. In der Frankfurter Europa-Allee verantwortet sie den Marketing-Mix der „Weißen Züge“ der DB Fernverkehr AG: Produktangebote und Service, Pricing, den Fahrplan, Kunden- und...

Since joining TGV Lyria in 2019, Fanny Besquent-Blandenet has been able to take part in various company projects. Her scope includes the technical management of the tgv-lyria.com website and its chatbot, on-board wifi and the associated portal, as well as the coordination of various projects in...

Member of VOR’s strategic planning team and focusing on planning and organizing of DRT-Services and integrated mobility systems. She is also managing the digital DRT service solution.

Fabrizio Bona is Italo - Nuovo Trasporto Viaggiatori Chief Commercial Officer from November 2014 and he is responsible for the commercial development on the high-speed market. He has an extensive experience in marketing, communication and sales, starting in the major Italian telecommunications...

Head of customer service at LTG Link, passenger business company of Lithuanian Railways group. Responsible for customer service and the best experience while travelling by train. Almost 20 years of experience in customer service, leadership, product and process management in B2C and B2B business.

Nick has a background in trying to make public transport more competitive, attractive and accessible. He has been Secretary General of ALLRAIL, the Alliance of Passenger Rail New Entrants, since January 2018. ALLRAIL pushes for faster market opening in passenger rail, for the benefit of...

Degree in Transportation Engineering. He holds over 20 years’ experience in the public transport field, having held several positions and conducted several activities within Azienda Mobilità e Trasporti SpA (AMT SpA) , the public transport company of the Municipality of Genoa, where he has been...

Senior Commercial Manager in the International Train Department at Trip.com Group, a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and TrainPal. Spent the last 6 years in the travel industry, focusing on commercial development and partnerships. 

Matt leads the partnerships channel that is the main driver of Sherpr's strategy, having previously led partnerships and marketing teams at other fast-growth companies in the travel technology space. Matt's strategic mindset, attention to detail, collaborative approach and familiarity make...

Louise Coward, Head of Insight & Evidence, Transport Focus Louise is responsible for the research and insight that Transport Focus undertakes, to ensure that the organisation fully understands the views of users of both public transport and of the road network, so that it can make a difference ...

An IT and travel specialist with expertise in developing, designing and delivering e-commerce solutions. Spencer has a proven track record in selling and managing the delivery of solutions to transport operators, retailers and ISPs throughout Europe, Africa, Middle East and Asia. His experience of...

I work with transport operators, authorities, and consultants to improve sustainable transport networks using data and technology. To the conversation I bring 15 years experience from the innovative edge of new mobility: that place where technological optimism meets real world messiness. Since...

Vita The internationally experienced Industrial Engineer started his professional career at Roland Berger Strategy Consultants. After six years he joined Lufthansa in 1999, where he held various top management positions within the airline. In 2011 he took over responsibility for Miles &...

Over twenty years of experience in the railway market, first in the Financial Department and then in the Strategy and Sustainability Department.

ERIKA EHMSEN, Xentrans Customer Experience Officer (CXO), is a strategic operations and communications specialist who advises public transport and passenger rail agencies on making transitions, such as adopting open data standards for passenger facing information and modernizing fare systems to...

Chris is the Chief Customer Officer for Plusgrade, the global ancillary revenue leader in travel. Chris plays a pivotal role in spearheading the acquisition of new partners across the globe in the rail, air, and cruise industries. His leadership and industry thought leadership have been...

Create human and planet centered mobility solutions that generate value. This is the mission that drives Claudia - an entrepreneur, community builder, author and lecturer on the topics of innovation and inclusive mobility. She is the co-founder of POINT&, a company that supports mobility...

Ryan has spent the past 15 years working broadly across the travel industry, creating new revenue streams for hotels, airlines, cruise lines and passengers rail companies while simultaneously improving the trip experiences of millions of travelers. He has a Masters degree from New York University...

I am a mobility and public space consultant passionate about customer experience. I would love to connect and hear more about how your organization deals with its human-centered challenges. Feel free to reach out.

Having a background in landscape planning, Britta Fuchs moved from working on spatial planning and climate change projects at the University of Natural Resources and Life Sciences, Vienna, to the mobility sector. Bevor taking on her role at VOR in 2020 she has been working as a mobility manager...

Stefan Gähwiler is an ICT solution manager at Sihltal Zürich Uetliberg Bahn SZU AG. His journey with SZU began in 2022 when he joined as a requirements engineer, leveraging his prior experience as a rail traffic controller at SBB Swiss Federal Railways. He actively participates in various passenger ...

Ralph has a strong involvement into the transportation and mobility sector. During his career he has built up a large experience  in smart ticketing. Since 2005 he is in charge of institutional relations and business development at Calypso Networks Association (CNA) an organisation promoting the...

Nicky Gardner is co-author of Europe by Rail: The Definitive Guide. The 17th edition was published in 2022, and the 18th edition is currently in preparation. Nicky was co-editor of hidden europe magazine was 2005 to 2023. She is the Guardian's slow travel expert and has a regular column on...

As Head of International Distribution and Incoming Market at SBB, Alexander oversees the evolution of SBB’s distribution footprint for cross-border train journeys both from and into Switzerland. He believes that standardization of IT systems and processes is one of the key elements when it comes to ...

Peter serves as Collinson’s Travel Product & Loyalty Director, shaping and delivering the strategy and management of Collinson’s suite of travel products and driving innovation in its travel inventory globally – with a focus on the business of loyalty. He leads the Collinson Loyalty Strategy...

Ron Glickman has over 20 years of experience growing businesses in the aviation and travel technology industries. After successfully scaling Etihad Airways’ global corporate sales channel to record results, he launched the North America operations of Air Italy. In 2021, Ron brought his area...

I Attended FH Technikum Wien (BSc in Business Informatics and MSc in Software Engineering). My professional experience includes working as a Software Developer for Wiener Börse AG and SCHIG mbH where I subsequently became Team Lead for the Software Development Team. At SCHIG mbH I am also...

Emmeliek joined Eurail in 2017 as Product Owner, responsible for developing and implementing the end-to-end strategy for the Eurail Rail Planner App and the digitization of the Eurail Pass products. In 2021, she was promoted to Lean Portfolio Manager, where she worked with Eurail’s senior...

Klaus Heimbuchner studied transport engineering at the Vienna University of Technology and has 25 years of experience in the transport sector with a focus on Intelligent Transport Systems (ITS), digitalisation and innovation. He has been responsible for communication at ITS Vienna Region since 2007 ...

Duncan is a UK based independent rail consultant with expertise in ticketing, fares, retail, and customer information. At Trainline, Duncan was Future Ticketing Director and previously Retail Strategy Director at RDG and Pay As You Go Director at GBRTT. Duncan uses his extensive knowledge of the...

Simon Hohberger, Head of RM Systems Development, DB Fernverkehr AG:        In his role, Simon Hohberger is responsible for the further development of revenue management methods at DB Fernverkehr AG. Previously, he was project manager in network planning and responsible for the introduction of a...

Peter Hollos, Head of Innovation, Digital Services and Management Systems has an extensive background in the field of mobility, logistics, innovation, and digitalization. Currently, he serves as a commercial managing director at Wiener Lokalbahnen, where he holds product responsibility for various...

Marisa brings +20 years expertise managing change and leading innovation projects in FMCG, Retail, Travel and Pharma among other sectors.  As a coach and strategy expert she has the ability to ignite teams and identify the abilities necessary for successful delivery in the tech arena.  During the...

Toshiki Ishii initiated his professional journey in 2011 as a central office staff in the Labor Section of the Human Resources Department at Tokyo Metro, where he was responsible for negotiating working conditions and regulations with the union. Following his initial role, he gained diverse...

Pranay Jain is the CEO and Co-Founder of Enterprise Bot, a company founded in 2017 that enhances customer engagement with GenAI technology. Based in Switzerland, Enterprise Bot integrates GenAI into platforms like Genesys, BSI, and Salesforce, serving prominent clients across Europe and...

Management Board Representative and Bus Division Director of Koleje Małopolskie (Lesser Poland Railways), a regional rail and bus operator. Responsible for business development and activities related to bus transportation. Previously professionally involved in rail and bus transport in Poland, the...

Michał Jasiak is the Deputy Director for Analysis in the Railway Subprogramme at CPK (Centralny Port Komunikacyjny) - a special purpose vehicle tasked with the development of new railway infrastructure in Poland. In his role Michał oversees the study phase of the investment process, which includes...

Chris has worked in the UK rail industry for four and and half years making accessibility improvements and overseeing the operation of assisted travel services. Chris is passionate about making improvements to the customer experience and sharing best practise with other transport operators.

Markus Joszt joined the Wiener Linien 2021 as Service Owner for Self Service and Knowledge Management. Bringing in the experience he gained as a CS Operations Coordinator in his last company, he is now part of a team that focuses on giving customers the tools to empower them in all things Self...

Jakub Kapturzak graduated Law at Adam Mickiewicz University of Poznan as well as post-graduate studies at National School of Public Administration in Warsaw. He has a long – standing experience in railway transport. Worked at Ministry of Finance where he covered inter alia for financing transport...

Alexander Klein has held the position of Managing Director of Mobility Association Austria since 2020. He is responsible for the operational and personnel management of the company, the proper implementation of the Austria-wide specifications and agendas as well as the coordination of the expert...

Florian Kloppe is Product Manager at eos.uptrade and responsible for “XiXo” –  the innovative solution to smartphone-based PAYG ticketing. With XiXo, passengers simply “swipe in” on their smartphone and travel at the best price possible without any knowledge of specific fares. Together with...

Vladimir Klunic, Vice President Europe: Part of Distribusion's team since its inception, managed the opening of several new markets, and worked on rail, bus, ferry and OTA strategic partnerships. Prior worked in event management.

Jorien is one of Distribusion's product leaders, specialised in our supply side, responsible for our carrier integrations. Jorien has her background in Mathematics and developed her career as a product and architectural lead in multiple industries.

Hugo Knobbout has 25 years of experience working in IT-led companies. He joined Eurail in 2012 and as Chief Information Officer he is responsible for the complete IT architecture, playing a vital role in Eurail’s strategy and ways of working within the organization. Hugo lives outside of Utrecht...

Leo Express, Chief Executive Officer Leading alternative rail passenger company in Central Europe, operating open-access rail and bus (commercial) and PSO (public service obligations) rail services in Czech, Slovakia, Poland and Germany and UkraineFast growth through innovation, technology and...

Kristian Kolind is Chief Officer Business Development and Technology at Vy, the biggest land transport operator in the Nordics. At Vy, Kristian is responsible for IT, digital sales channels, sustainability, strategy, innovation and continuous improvement. Prior to joining Vy in 2017, Kristian has...

Klaus Kreher joined Rail Europe as Head of carriers management in March 2023. Klaus brings a wealth of experience to the role, having previously held senior leadership positions in the travel and transportation industries. In his position, Klaus manages Rail Europe's relationship with European ...

Educated at Tallinn Marine College and Marketing Institute. After years at sea and in wine importing business started working as a project manager in Transport Department of Tallinn City Government. Site manager of EU framework projects CIVITAS SMILE and CIVITAS MIMOSA, as well as FLOW and CREATE...

Heikki Laine is a seasoned product leader with a passion for technology spanning a career of over two decades in the mobility sector. As the VP of Product at WideSense, Heikki brings industry experience and a track record of impactful leadership. Steering organizations ranging from early-stage...

François joined Eurostar in 2011 in London performing analytical roles, then held a number of senior positions within the Commercial function before becoming Head of Business Performance in 2015, followed by Business Optimisation Director in 2019. He was appointed Chief Commercial Officer in...

Yoann works as Thought Leadership Manager for EIT Urban Mobility. He contributes to the goal of scaling urban mobility solutions by coordinating the Urban Mobility Next report series and developing activities that foster exchange between practitioners and the wider urban mobility community.  Before ...

Jochen Lehner was born and raised in Austria and is a seasoned marketing professional with over two decades of experience in customer engagement, online marketing, and campaign management.  Having cultivated enduring customer relationships throughout his career, notably as Marketing Manager at...

Laurent is a leading system engineer in the field of ITS at SNCF with more than 30 years of experience in the railway transport.He is involved in international standardisation bodies and European Innovation project with the aim to promote interoperability and compatibility of IT system.  He has...

Experienced sales and marketing professional who has successfully launched the LTG Link loyalty program and implemented sales development through both local and international channels.

Digital Program Manager with 15 years experience in International Retail systems,Senior Digital project management background in passenger and freight area.The two positions of General manager of the TSGA ASBL no profit organization and Chairman of UIC Sales and Distribution Passenger Experts...

Stefan Mayr has been a member of the management of the Mobility Association Austria since its foundation in 2012, and since 2015 he has also been the Managing Director of the Mobilty Information Austria VAO  (Verkehrsauskunft Österreich VAO GmbH). As the Chief Strategy Officer, he represents the...

Kevin T. McAuliffe, Chief Technology & Digital Innovation Officer Kevin T. McAuliffe is Brightline’s chief technology and digital innovation officer, spearheading the technology vision and brand’s digital transformation. Kevin has held technology leadership positions with e-commerce platforms ...

Kristina Meidė appointed CEO of LTG Link as of 1 February 2024.Before joining LTG Link, K. Meidė was the CEO of the Lithuanian Red Cross Society, the CEO of Maxima LT retail chain, the Head of Eurovaistinė pharmacy chain in Lithuania and Euroapotheca operating pharmacy chains in...

Lina Mosshammer is CEO and founder of the platform POINT& with the goal to unlock the full potential of mobility solutions by attracting diverse target groups. As a gender and mobility expert, she has 10+ years of experience in the mobility sector in research, policy and innovation at national...

Ravina Mutha is the Co-Founder of Enterprise Bot and heads the company's revenue operations. As a passionate entrepreneur, she excels in understanding clients' needs and providing suitable and high-quality solutions within a limited time. Due to her profound knowledge in the tech field and...

2019 - todaySBB AG, Passenger DepartmentHead of Product, Services and Events Member of the long-distance transport management Responsible for product definition and development, customer needs, qualityEvent management Cooperation between SBB and Tourism Industry Cooperation Air Rail Customer...

As the current Director Deputy Commercial & Marketing at OUIGO, Sarah oversees the low-cost railway company's market strategy, revenue management, and product innovation. Her extensive background in driving transformative projects and fostering collaboration positions her as a leader in...

CCO & CMO for Ouigo Spain. 20+ years of experience throughout the travel spectrum, from airlines to ferrys, and from consulting to DMOs.

VBB Verkehrsverbund Berlin-Brandenburg GmbH (VBB), Hardenbergplatz 2, 10623 Berlin • Type of business or sector Public transport authority • Occupation or position held Since 2009 department head – customer information • Main activities and responsibilities from 07/97 employee as an engineer at...

I joined CER as a Senior Policy Adviser - Passenger on March 1, 2021. In my role at CER, I lead internal working groups and provide expert advice to CER Members on a range of critical topics, including Ticketing, Passenger Rights, consumer issues, Data, and Tourism. Prior to joining CER, I served...

After studying spatial planning at the Vienna University of Technology, Thomas Posch held various positions within the ÖBB Group from 1997 onwards, where he was responsible for designing services for ÖBB's national and international long-distance services for several years.He then worked as...

  Experienced professional highly specialized in multinational travel industry companies delivering worldwide services. Huge experience defining and implementing Company Transformation projects mainly in Europe, Middle East and Americas.   Currently as Head of Distribution for iryo, the new...

Matthieu is leading the integration of Thalys and Eurostar and defining its business strategy. He heads up the new customer experience, brand platform and product offer. Matthieu joins Eurostar from Thalys where he was Deputy CEO for over three years, bringing with him 15 years of experience in...

My name is Sarah Reichert and I am working at HanseCom as a Business Development Manager. My focus is on the exciting topic of corporate mobility management and everything that is related to it. I am a subject matter expert for mobility budgets and would like to help public transport companies to...

ALAN ROWE, Xentrans Chief Technical Officer (CT), is the company’s Lead Project Manager and public transport systems technical expert. With a long rail career at the forefront of technological innovation, Alan has supported transport agencies with emergent technology and systems integration on a...

Denise Rueff, SBB Product Manager for Eurail and Interrail, is a railway industry professional with 22 years of experience at SBB, ensuring travellers get the best value for their journeys. Denise specializes in international pricing and the distribution management of Eurail / Interrail Passes in...

FH-Prof. Dr. Bernhard Rüger is managing director of netwiss and professor at the TU Vienna. For more than twenty years he has been working intensively on the behaviour and requirements of passengers in local and long-distance trains and on the optimisation of vehicle layouts with a special focus on ...

Fabien Sauthier is the COO at MOTIONTAG. Having grown with the company since its early beginnings in 2016, he manages MOTIONTAG’s operations and sales, executed by a 17-person team in Berlin. Meeting and collaborating with smart city stakeholders drives his mission to promote...

With over 17 years of experience in the airline industry, Oana has a proven track record of supporting the industry’s transition to modern retailing with NDC and the new world of Offers and Orders as well as modern interline and intermodal partnerships.Appointed as Chief Strategy Officer at Dohop...

Konstantin Schaible works in staff position of the head of marketing and sales at the Stuttgarter Straßenbahnen AG and is in charge of several interdisciplinary tasks. Konstantin is an expert in the German electronic ticketing (VDV-KA) and has over 5 years of experience in check in - check/be out...

Matthias Scheid has extensive experience in the further development of sustainable mobility solutions. For more than 15 years, his goal has been to encourage people to adopt sustainable mobility behavior and to create suitable framework conditions for future-oriented mobility. Since 2018, he has...

With over five years of leadership at Margento, Žiga Schmidt has spearheaded transformative ticketing projects across multiple mobility verticals, including bus and railway operators, smart cities, and national ticketing schemes. His strategic vision and implementation expertise have revolutionized ...

Niki Schmölz is co-founder and editor-in-chief of Eisenbahn.Blog, one of the leading specialist media outlets on rail and public transport in the DACH region. As a Public Relations entrepreneur, he primarily works for the rail industry and mobility companies in Austria and Germany. In his roles as...

I have been working in a Public transport company in Strategy department since 2008. I am responsible for the preparation of new projects focused mainly on barrier-free accessibility of the subway using lifts. I also collaborate on development projects co-financed from EU funds.

Melanie Stangl started working for Wiener Linien in November 2019. As a member of the customer dialogue team, she dealt with all kinds of customer enquiries. In August 2022, the Öffi-Denkwerkstatt launched our customer participation programme. Even before its first birthday, she took over the...

I completed my Master's degree in Geography at the University of Vienna. Since then, I have been working at SCHIG mbH, focusing on the analysis of passenger data. Over the past few years, I have been involved in building a database that, for the first time, allows automated analysis of...

Florian Stöger coordinates wayfinding at Wiener Linien, including cutting-edge digital channels such as FISplus, the passenger information system onboard Vienna's newest metro trains. Florian has a background in mobility planning and rail system management and has previously worked as a project ...

Zacharoula is a Project Planner at Forum Virium Helsinki, the innovation organisation of the City of Helsinki that builds Helsinki into the most functional smart city in the world. Zacharoula (MSc Public Management, MSc Computer Science) has participated in various IT projects related to public...

Adrian Ulisse stands out as a distinguished Senior Mobility Executive, boasting an extensive 30-year career in the Smart Mobility and Intelligent Transportation Systems (ITS) fields. He has been the driving force behind several pioneering innovations, including the launch of a groundbreaking...

Commercial Director, Europe in the International Train department at Trip.com Group, overseeing Trip.com’s ambitious expansion plans and growth in the European space. Spent the last ten years in the travel industry with focus on digitalization and commercial development.

A young dreamer with a passion for collective creativity!

Elmer van Buuren, the co-founder and managing director of European Sleeper, brings over 15 years of seasoned expertise to the travel and railway sectors, dedicating a decade to operations and project management. He started his career in the travel industry before moving to the rail sector working...

Graham joined the Confederation of Passenger Transport (CPT) as CEO in May 2019. CPT is the trade association for the UK’s bus and coach industries, with members providing around 95% of UK bus services and the majority of UK coach services. Graham’s focus has been on transforming CPT to have a...

Since 2021 Head of Long-Distance Passenger Services of Swiss Railways (SBB). Responsible for timetabeling, rollingstock management, product and services, pricing and financial and strategic steering. Previous functions: Head of International Passenger Services SBB (2014-21), Head of Corporate...

Torsten Wiesske is Senior Manager for Transport On-Demand Innovation & New Markets at Transdev, a leading international provider of mobility solutions. In this role, he is responsible for the development and implementation of innovative on-demand transport concepts. He has extensive experience...

For 15 years Hessel Winkelman has been running his own tour operator Flywise. Since 2021 own night trains have been operating under the GreenCityTrip brand and recently the new GoVolta day train and rail operator label has been launched. Looking at rail from a leisure customer perspective with a...

Thomas Wolf is COO of Hacon and Head of the MaaS segment within the Siemens Mobility’s software unit. Together with Hacon, eos.uptrade, Padam Mobility, and the Sqills the companies form a unique ecosystem of digital services and solutions and make mobility as easy as it gets: For passengers and for ...