WORLD PASSENGER FESTIVAL AGENDA 

Amsterdam, 5 - 6 October 2021

Schedule

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Oct 509:00
Conference pass

Vision 2030: Creating a future where travel is integrated, sustainable and the easy choice for customers?

Keynotes
  • What role is technology, new strategic thought and innovation playing in shaping the mobility landscape of the future?
  • Can we start to think about long term trends Post-Covid in the future of transport?
  • How are our speakers creating integrated mobility solutions which stimulate usage?
André Schwämmlein, Chief Executive Officer, FlixMobility
Mike Cooper, CEO, Arriva Group
Christina Calderato, Head Of Transport Strategy & Planning, Transport for London - T.F.L.
Oct 510:10
Conference pass

How will public transport operators transition from operators to experience providers post-COVID?

Keynotes
Even pre-COVID, an elevated customer experience was never a sweet spot for public transport agencies and operators. Regaining customers and their confidence post-pandemic will require the user experience to be redefined. The ‘one-size-fits-all’ approach no longer works. Public transport players will need to radically change their business and operating models to meet the changing mobility needs of riders.This keynote will highlight findings from Accenture’s recent research on megacity public transport users and what is required to redefine the end-to-end customer experience.
Michael English, Managing Director, Accenture
Oct 511:30
Conference pass

Bringing intelligent mobility to Amsterdam: having a cohesive approach to public space, public transport and transport infrastructure

Mobility
  • Giving the power of choice to our citizens and visitors: choosing the best transport mix for their journey
  • Working to incentivise desirable transport modes whilst minimising impact on Amsterdam’s aging infrastructure
  • Optimising the use of data and analytics to deliver smart results
Oct 511:30
Conference pass

Facilitating cross border travel between Germany and the Netherlands

Ticketing & Payments
  • Outlining our achievements from our first pilot and the benefits now delivered to our international citizens
  • Working with our users to understand the improvements necessary and driving solutions to achieve these
  • Overcoming the political and technical challenges in delivering international account based ticketing: our experiences
Dominik Elsmann, Head of Cross-border Public Transport, Aachen Vekhersverbund
Oct 511:30
Conference pass

Going beyond punctuality: Shaking off our preconceptions to reimagine the priorities, services and value of public transport

Digital
  • Its all about information, communication and addingvalue
  • What role does technology play in creating new opportunities to understand,learn from and support our customers?
  • Innovating with fresh thinking to design customer ledinitiatives
Oct 511:30
Conference pass

Greenfield RM case study: Optimising pricing for the Sylt Island car train

Commercial Strategy
  • How we approached a rare opportunity to build a green field RM application
  • A step by step tutorial: sharing the unexpected challenges
  • How impactful has the RM system been in boosting revenue and ridership?
Oct 511:30
Conference pass

Transforming the Swedish offer with new products, services and priorities

Customer Experience
  • What are the customers of today and tomorrow looking for when choosing their mode of travel?
  • Adapting our commuter, regional and international offering to attract new and returningcustomers
  • Working closely with our customers to design future products effectively with a customer first approach
Oct 511:45
Conference pass

Delivering city/regional or national ticketing through INIT’s modular ABT platforms

Ticketing & Payments
  • Connected journeys - travel and pay as you use the entire network
  • Open payments - you already have your ticket in your wallet or mobile phone
  • Traveller in control - planning, billing and travel records available instantly via your mobile
Jens Mullak, Managing Director, INIT
Oct 512:00
Conference pass

Developing a revenue management strategy for intercity services in Poland

Commercial Strategy
  • Using Revenue Management as a tool to attract a return of customers to rail
  • Optimising product and offers to stimulate demand
  • The role of technology in our longer term vision for revenue management at PKP Intercity
Oct 512:00
Conference pass

Optimising ticketing distribution in Austria to support regional sales and first and last mile solutions

Ticketing & Payments
  • How we are working with regional transport operators in Austria to sell national tickets
  • Putting the necessary IT infrastructure in place to facilitate this service and making distribution easier for all
  • Positioning ÖBB as the one-stop shop for transport tickets in Austria: next steps in achieving our vision
Oct 512:00
Conference pass

Putting passengers first in the future of Britain’s railway network: What does this really mean for the Great British Traveller?

Customer Experience
  • How can we rebuild the trust of our customers as they return to public transport?
  • Creating a seamless experienceforthe fullintermodalcustomer journeyfrom inspiration to destination: how can we achieve thisreality?
  • What will the transformation of Britain’s railstructure mean for passengers?
Charley Wallace, National Passenger, Customer & Freight, Network Rail
Oct 512:00
Conference pass

Supporting a shift to shared and public transport usage in Berlin with Jelbi

Mobility
  • Sharing our success over two years with 8 integrated mobility partners and future vision for Jelbi
  • Working closely with city partners and developers to support a holistic changes in mobility behaviour
  • Overcoming the challenges around data privacy and understanding the full impact for the digitisation of mobility
Jakob Michael Heider, Head Of Jelbi, Berliner Verkehrsbetriebe (BVG)
Oct 512:00
Conference pass

Unlocking the value of industry wide data in the UK: leading the transformation of the UK’s digital networks

Digital
  • Connecting siloed data and platforms to enable new customer services country wide
  • Developing standards and access to open data allowing third party innovation to thrive
  • Sharing insight in to the recent successes that digital transformation has brought from ticketing to real time information
Oct 512:15
Conference pass

Exploring the benefits digital transformation will bring to Public Transportation Networks?

Mobility
  • Uncovering the common ground between transport expertise and technology know-how
  • How can public transport operators enable data-driven and technology-first strategies?
  • Setting yourself apart, how can public transport operators stand out as technology leaders?
Dave Joshua, General Manager, Europe, Optibus
Oct 512:30
Conference pass

Competing harder for fewer travellers, how can public transport operators attract the returning travellers to public transport?

Customer Experience
  • How are operators truly embedding a customer first mindset across the whole business?
  • What services are proving most important to travellers in the “new normal”
  • Creating loyal customers with fantastic experiences: how have our panel worked to optimise services within the confines of restricted budgets?
Nicole Goebel, Managing Director, Rail and Transit, Europe Lead, Accenture
Alexandra Daniela Zaugg, Professional Customer Experience Manager, Swiss Federal Railways SBB
Oct 512:30
Conference pass

Digital Transformation in Slovenian Railways

Digital
  • The role of digitisation in attracting customers to rail travel: from onboard WiFi to multimodal offers
  • Revamping our systems to make booking and ticketing easier for all customers to travel by rail
  • Investing in digital infrastructure to support the shift to mobile sales and improved services for customers
Oct 512:30
Conference pass

How to build an efficient RM strategy in a post-pandemic context?

Commercial Strategy
·How to manage your strategy without the help of historical data·Discussing the challenge of reacting effectively to change in market trends·What have been the main changes in your RM strategy compared to before the pandemic?
Charly Gaillard, Chief Executive Officer, Sneakers & Jackets
Thomas Le Nest, Head of Revenue Management TGV North & East, SNCF
Oct 512:30
Conference pass

How to build an efficient RM strategy in a post-pandemic context?

Commercial Strategy
  • How to manage your strategy without the help of historical data
  • Discussing the challenge of reacting effectivelyto change in markettrends
  • What have been the main changes in your RM strategy compared to before the pandemics?
Oct 512:30
Conference pass

Incentivising real behaviour change in our citizens to support clean sustainable travel across cities and regions.

Mobility
  • Finding the right model to suit traveller needs and create a shift away from private car ownership towards shared and public transport services
  • Expanding our focus from dense urban centres to suburban and rural locations: can we encourage a loyalty to public and shared transport?
  • Do we really understand what our customers need and what future travel requirements will be?
  • What role does MaaS play in supporting a shift to public and shared mobility options?
Oct 512:30
Conference pass

Integrating regional ticketing solutions to unlock multi-operator and cross-border travel

Ticketing & Payments
  • How can accessible, simple ticketing solutions be delivered with multiple stakeholders involved?
  • What technologies are best suited to inter-regional ticketing solutions?
  • Developing standards, regulation and legal frameworks for integrated ticketing schemes to unleash pent-up opportunity
Oct 512:45
Conference pass

Delivering an unbeatable customer proposition at LNER

Digital
  • Targeting a competitive leisure market with a new modern customer offering, enabling support and ease of access at every touchpoint
  • Sharing the development of this program, and new areas of service development
  • Positioning ourselves effectively for a reasonable 5 year outlook; from autonomous vehicles to the impact of a rapidly digitised society
Danny Gonzalez, Chief Digital and Innovation Officer, London North Eastern Railway
Oct 514:15
Conference pass

Delivering a first class on board WiFi experience with 5G technology

Customer Experience
  • Delivering the holy grail of reliable and capable broadband on rail to deliver effective services for customers
  • The abilities of 5G to reimagine the customer experience
  • Deployment on the Avanti West-Coast services and impact on customer experience
Oct 514:15
Conference pass

Enticing customers back with new flexible pricing structures fit for the future of work

Commercial Strategy
  • The world of work has (probably) changed for good – how have VY adapted our pricing model to reflect new levels of flexibility?
  • What does the data say? Has this approach grown revenues?
  • Working to increase loyalty to VY services and remove the daily decision making
Sigurd Bay, Commercial Director, Vy
Oct 514:15
Conference pass

How is a more competitive supply market revolutionising customer experience at GTR?

Digital
  • Adapting our approach to procurement to be truly customer serving, with financial rewards following
  • Responding effectively to the financial impact of the pandemic by increasing efficiencies, optimising innovation and developing new solutions
  • Sharing our insights into the challenges and the solutions we have implemented – from car park management to in Station retail
David Gornall, Commercial Director, Govia Thameslink Railway
Oct 514:15
Conference pass

Renfe as a Service: developing the backbone infrastructure to deliver a comprehensive mobility service across Spain

Mobility
  • What model are we taking when discussing the integration of third-party operators?
  • The important role of shared and open data to ensure a joined up service
  • The driving force behind the RaaS concept: the backbone of mobility is rail
Manel Villalante I Llaurado, General Manager, Renfe
Oct 514:15
Conference pass

Transforming Paris’ ageing ticketing system: a bold vision for the future of mobility

Ticketing & Payments
Travel first, pay later: taking monthly payments to ease access to public transport for customersLeading a galaxy of projects to facilitate the ticketing revolution in Paris, from new gate infrastructure to updated IT systems
Christophe Lemaire, Director of Ticketing, SNCF
Oct 514:30
Conference pass

The evolution of Connectivity - it's a TECH journey

Customer Experience
  • Performance enhancements,scalabilityand cost-effectiveness
  • The Operators needs v the Passengerwants
  • Future Railway Mobile Communications Systems (FRMCS)
Jeremy Haskey, Chief Architect, Nomad Digital
Oct 514:45
Conference pass

Charting our route to recovery as a private operator in the UK

Commercial Strategy
  • How have we managed our revenue managementstrategy over thecourse of the last year?
  • Working to optimise revenue over the next 12 months to secure the future of GrandCentral
  • Adapting our product andfirst class offer to optimiserevenue
Oct 514:45
Conference pass

Implementing an intermodal mobility network across Poland

Mobility
  • Sharing our vision: developing standard tariff and ticket options for travel across Poland
  • Developing our intermodal offering and developing new accessible travel options for our customers
  • Ultimately partnering with local and regional operators to make end to end travel with one pass a reality
Krzysztof Krasowski, Director of Business Development and Innovations Office, PKP Intercity
Oct 514:45
Conference pass

Launching the first live Check-in/Be-out solution in Germany: the Stadtwerke Osnabrück perspective

Ticketing & Payments
  • Developing ticketing solutions which are seamless for customers and reduces pricing and complexity
  • Our experiences implementing CiBo solutions in Germany: ensuring our product worked seamlessly for customers
  • Sharing the impact this has had with users and reducing barriers to travel
Daniel Voelsen, Deputy Project Manager, Stadtwerke Osnabrück Ag Verkehrsbetriebe
Oct 514:45
Conference pass

Sharing the transformation towards cloud-based systems to support future digitisation & innovation in Norway

Digital
  • What were the original systems in place and why was there a need to renew?
  • Designing and implementingthe new system: what we havenow
  • What are the main benefits to ourorganisation & partners (and what are the disadvantages!)
Gisle Pedersen, Head Of Digital Product Development and Acting CTO, Entur
Oct 514:45
Conference pass

Using on-board Connectivity to revolutionise the customer experience at Deutsche Bahn

Customer Experience
  • The impact of recent connectivity deployments on connectivity capabilities
  • The new customer services planned this has facilitated in Germany
  • Anticipating the needs of tomorrow’s customers: achieving the needs of travellers in 2025
Oct 515:15
Conference pass

Achieving real success from “innovation” in the transport industry: from accelerators to pilots, Start-Ups to in house development what is worth the investment?

Digital
  • Balancing risk with reward: how can the industry truly test, approve and implement new ideas at today’s digital speed?
  • Investing effectively in new capabilities, companies and solutions in a highly regulated environment
  • Sharing advice and insights into achieving real success against the odds
Jacob Saugman, Innovation Program Lead, DSB
Dan Piner, Rail Innovation Lead, Innovate UK
Oct 515:15
Conference pass

Can rail delight customers with great connectivity fit for Streaming, Shopping and Working?

Customer Experience
  • The reality is customers want high bandwith and reliable connections: will 5G deliver this capability to operators?
  • Focusing on new revenue streams from connectivity, experience from our panel
  • Developing our capabilities to serve the needs of future travellers: what will expections be in the future?
Oct 515:15
Conference pass

Delivering door to door experiences for all customers: how can we make this a reality?

Mobility
  • What role should regulators and governments play in incentivising integrated transport solutions?
  • What role should public transport operators play in delivering door to door solutions and what level of investment is appropriate?
  • Sharing examples of well executed partnerships delivering a growth in ridership and revenue
Oct 515:15
Conference pass

Designing a revenue management strategy fit for the future

Commercial Strategy
  • How can we reinvent the traditional “season ticket” to reflect the changes to post-pandemic work and travel?
  • Navigating Government restrictions around pricing to optimise yield and ridership
  • How can new revenue management strategies optimise and manage yield effectively?
Celine Van Gucht, Head Of Revenue Management, Eurostar International Ltd
Niels Colemont, Head of Pricing, SNCB
Carlos Triana, VP Commercial Operations, ExPretio
Jorgen Scott, Head Of Revenue Management, DSB
Oct 515:15
Conference pass

Next Generation Ticket solutions to support full mobility solutions

Ticketing & Payments
  • How can we facilitate customer friendly ticketing solutions such as BiBo or smart phone based payments at a faster scale?
  • Future proofing technology investments to withstand the innovations of tomorrow
  • What technologies are the most exciting when looking to implement seamless ticketing solutions?
Oct 516:45
Conference pass

Giving the power to our customers: how can digital transformation support a shift to shared and public mobility?

Keynotes
  • What are the most valuable developments that are opening up new opportunities for operators to connect with, excite and serve customers?
  • Competing effectively with digital players Google and Apple: Keeping the direct relationship with our customers
  • Overcoming the fundamental challenges with digitisation and the role that regulation, collaboration and suppliers can play in ensuring a bright future for sustainable transport
Lauri Helke, Chief Executive Officer, OnniBus.com
Carlo Borghini, Executive Director, Shift2Rail Joint Undertaking

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Oct 609:00
Conference pass

The future for Amsterdam: How is GVB innovating to deliver sustainable, integrated and accessible transport in a digital first World?

Keynotes
Claudia Zuiderwijk, CEO, G.V.B.
Oct 609:15
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Build back better? Creating a fundamental shift to public and shared mobility: How will digitisation, improved customer experience and a renewed focus on sustainable, integrated transport secure a bri

Keynotes
As 2020 gave an unprecedented shock to the public transport sector, our panellists will discuss the opportunities the public transport industry has to reimagine the industry. From new partnerships to a stronger focus on customer experience, sustainability and innovation – what do our panellists think the future of mobility could look like and how can we as a multi-modal industry make this a reality?
Oct 612:15
Conference pass

Carbon Neutral by 2030: Establishing rail as the green transport mode of the future in Denmark

Customer Experience
  • What has driven DSB to make this striking commitment?
  • Electrification, recycling and Reducing our energy use by 50%: how we can meet this target
  • Can we afford not to? Discussing the benefits that come to Rail as increasing sustainability is established
Oct 612:15
Conference pass

Fight to become the booking.com of transport: Digitising our systems to sell complex tickets and products combining multiple operators

Digital
  • Meeting the digital challenge to facilitate the sale of multi-operator tickets & products across Finland
  • Sharing the success so far: what does the data tell us about sales, ridership growth and customer satisfaction?
  • Our vision for the future: becoming the first place passengers look to buy journeys in Finland and beyond
Lauri Helke, Chief Executive Officer, OnniBus.com
Oct 612:15
Conference pass

Reducing fraud and protecting revenue on our network

Ticketing & Payments
  • Using data to capture new insights around fraud on our network
  • How SNCF have deployed effective targeted campaigns to reduce the success of fraud
  • Optimising payment experiences for customers whilst limiting our risk
Oct 612:15
Conference pass

Targeting leisure destination partnerships: Creating new distribution opportunities for a new “normal”

Distribution
  • As travel habits changes, how are we adapting our distribution strategy to capture the most valuable market segments?
  • Growing our focus on leisure travel and reflecting emerging travel trends in our strategy and partnerships
  • The role of sustainability in distribution: effectively promoting the green credentials of rail to returning travellers
Malin Boshuis, Head of Intl Strategic Partnership, SJ AB
Oct 612:15
Conference pass

Transforming the Station experience to support new habits and expectations

Mobility
  • Matching demand with practical station space and social distancing measures:the Eurostar experience
  • How has technology & innovation ensured a smoothexperience and calm environment forcustomerand employeesalike
  • Investing in facial recognition technology:solving solutions and supporting the trend towards self service
Oct 612:30
Conference pass

Sustainability: Technology innovation, it's part to play, and why it matters

Customer Experience
  • Innovation, adaptation and flexibility
  • Greener travel solutions: Air Quality Monitoring and Treatment
  • Climate action matters: Energy, data usage, predictive maintenance, journey optimisation and efficiency
Mike Butler, Head of Strategic Technical Innovation, Nomad Digital
Oct 612:45
Conference pass

Getting planes out the sky: The key to a sustainable recovery?

Customer Experience
  • Increasing international collaboration on operations, disruption management and capacity: what progress is being made?
  • As the night train trend continues to grow: what is driving consumers to choose rail over flying?
  • New customer propositions, improved accessibility and better consumer risk management: the tools to build a bright future for international rail travel
Carlo Boselli, General Manager, Eurail
Clemence Gillion, President, Back-On-Track Belgium
Stein Batalden, Head of Long-term Planning, The Norwegian Railway Directorate
Oct 612:45
Conference pass

Implementing a large scale Ticketing upgrade across multiple services in Northern Ireland

Ticketing & Payments
  • Our vision for the future of ticketing in Northern Ireland: What are our requirements and how did we select our solution?
  • Making mobility easy, simple and accessible for customers: how we are transitioning from a complex ticketing structure
  • How are we effectively implementing this project across our large, multi-modal network during the pandemic
William Mcgookin, Head Of Ticketing Technology, Translink
Oct 612:45
Conference pass

The future of interlining is intermodal: UIC & IATA partnership

Distribution
  • How are UIC and IATA working together to deliver new capabilities for air+rail travel?
  • Why is this innovation so necessary and is substantial emission reduction in sight?
  • Updating on the developments of this initiative and the roles all operators and stakeholders can play in shaping a successful future for air+rail travel
Oct 612:45
Conference pass

Transforming our driver experience with a digital transformation at Postbus

Digital
  • Updating the digital experience and capabilities for our drivers
  • Unleashing new possibilities and flexibility with a digital first approach
  • Simplifying our driver’s jobs and ultimately improving the experience of our customers
Oct 612:45
Conference pass

What could the future of stations and mobility hubs could look like?

Mobility
  • As we reimagine the future of transport and mobility, what impact is this having on stations and hubs?
  • Do mobility hubs contribute to or compete with traditional public transport services?
  • Understanding the customer needs and expectations in mobilityinterchanges
Bram Seeuws, Policy Coordinator, Autodelen.net
Oct 613:00
Conference pass

Increasing revenues with digital innovation, the Trenitalia experience

Digital
  • Attracting a new ridership post-covid with new sales propositions
  • Optimising our digital capabilities to serve the leisure market: our success so far
  • Remaining agile and flexible to cater the customer of the future as the next generation of travel begins
Oct 613:00
Conference pass

Reviewing the future of ticketing and payment at TFL

Ticketing & Payments
  • Preparing to procure our future revenue collection system, key requirements andchallenges
  • Evaluating changing trends influencing future requirements for the system
  • How we areresponding to changing behaviours of customers and maximising the trends to deliver ourfuture system
Oct 614:15
Conference pass

Do car-sharing and car-pooling services support and increase public transport usage or drive users away? Sharing data insights from the Paris Region

Mobility
  • Sharing the impact of subsidised car-pooling services in the Paris region on travel behaviour
  • What role does and should car-sharing services play in our mission to reduce reliance on private car ownership
  • Reviewing the holistic mix of mobility options that these projects support: making the choice for public, shared and sustainable transport easy in Paris
Oct 614:15
Conference pass

How can the rail industry innovate in distribution to capture a larger modal share?

Distribution
  • Reaching new customers with effective digital distribution strategies and partnerships
  • Are there new opportunities for collaboration, partnerships creating new services for customers?
  • As travel returns for leisure and business, how is the industry working to capture a larger share of travel?
Moderator: Nicky Gardner, Journalist, hidden europe publications
Cat Jones, Byway
Olivier Roy, Director Of International Distribution, SNCF
Malin Boshuis, Head of Intl Strategic Partnership, SJ AB
Oct 614:15
Conference pass

Reimagining CalMac’s identity, brand and values to prepare for the next chapter in our company history

Customer Experience
  • Changing our customer journey to support the needs of the future customer
  • The role of digitisation in optimising the customer journey and meeting customer expectations
  • Engaging with new trends of community, supporting local businesses and curating ancillary sales revenues
Oct 614:15
Conference pass

Transforming digital platforms to optimise sales, integrate new services and meet high customer expectations

Digital
  • How are customer’s expectations changing and what services are worth the investment?
  • Laying the ground work for effective data capture & personalisation to boost ancillary sale capabilities
  • Integrating effective information and self-management for customers
Oct 614:15
Conference pass

Transforming the experience of riding transit with innovative payment and ticketing solutions

Ticketing & Payments
  • How have we been tackling the challenge of transforming our payment options in order to reduce the barrier to travel
  • Making solutions suitable for all: the enduring need for cash options and alternative formats
  • Developing innovation with minimal budgets in a post-covid economic environment
Oct 614:45
Conference pass

Delivering Demand Responsive Transport in Zürich

Mobility
  • Discussing the drivers behind the project: supporting access to public transport and supporting sustainable travel
  • What are the results from our pilot? Sharing the results from this project and wider impact on public transport usage
  • Sharing insights from the project: the biggest opportunities we discovered and lessons learnt for future pilots
Silvan Weber, Head of Market Development, Verkehrsbetriebe Zürich
Adrian Boller, Business Developer, Mobility Genossenschaft
Oct 614:45
Conference pass

How an innovative approach to payments paid dividends with increasing ridership

Ticketing & Payments
  • Allowing our customers a seamless purchasing experience
  • Delivering multi-channel co-ordinated purchase and travel management
  • Integrating a range of payment providers that suit the habits of our target customers
Oct 614:45
Conference pass

Thinking like an airline: Lessons learnt from Eurostar’s aggressive commercial mindset

Distribution
  • The founding principles of Eurostar’s distribution strategy
  • Positioning your services in the right places at the right time
  • Imitating the aviation approach to distribution: the full service or budget approach?
Oct 614:45
Conference pass

Transforming the service culture at LTG Link in Lithuania

Customer Experience
  • Transforming our brand and reimagining our services during a pandemic
  • Transforming the way our staff work to meet and exceed customer expectations
  • Positioning LTG Link as the best option for travel in Lithuania: how can we capture the attention of travellers?
Dovilė Aleksandravičienė, Director Of Business Development And Marketing Department, Lithuanian Railways
Oct 615:15
Conference pass

- Allowing our customers a seamless purchasing experience - Delivering multi-channel co-ordinated purchase and travel management - Integrating a range of payment providers that suit the habits of our

Ticketing & Payments
  • What is the future of payment technology: how should operators be investing?
  • Reducing fraud risk with effecti
  • Optimising payment solutions for all customers: optimising the payment options for everyone with smart solutions
Oct 615:15
Conference pass

Discussing the impact autonomous vehicles, DRT and intelligent transport systems will have on the future of mobility

Mobility
  • Discussing the development of autonomous transport and the opportunities this technology opens up for transport operators
  • How can we ensure autonomous vehicles support the developments towards sustainable and clean transport and positive environments for citizens
  • Ensuring effective policies and practices are adapted by the industry to support positive developments around autonomous vehicles
Endre Angelvik, Vice President Mobility Services, Ruter
Jeffrey Matthijs, Director, Autodelen.net
Oct 615:15
Conference pass

Solving the number one frustration of travellers: accurate, real time information

Customer Experience
  • With so many stakeholders, how can IT systems effectively deliver accurate and personalised information to the right passenger at the right time?
  • Delivering relevant information on the best platform: managing multi-channel feeds
  • The role of open data in facilitating new innovation capabilities in the industry
Wieland Rhenau, Manager, Passenger Information And Innovation, Deutsche Bahn
Oct 615:15
Conference pass

The future of interlining is intermodal: UIC & IATA partnership

Distribution
-How are UIC and IATA working together to deliver new capabilities for air+rail travel?-Why is this innovation so necessary and is substantial emission reduction in sight?-Updating on the developments of this initiative and the roles all operators and stakeholders can play in shaping a successful future for air+rail travel
Oct 615:15
Conference pass

Transforming our digital offering to serve the needs of our digital first passengers

Digital
  • Developing our services in house: the challenges and benefits of this approach
  • Driving new sales and adding new capabilities at every opportunity
  • Understanding how digitisation is driving sales growth: what this means for the future
Oct 615:30
Conference pass

The role of eCommerce in driving a return to international travel

Digital
  • New services & Capabilities we have introduced to encourage spend and support travellers
  • Understanding the current priorities for travellers with effective AB Testing
  • Improving our ability to deliver accurate disruption information for international travellers
last published: 28/Jun/21 18:25 GMT