WORLD PASSENGER FESTIVAL AGENDA 

Amsterdam, 5 - 6 October 2021

Schedule

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Oct 509:00
Conference pass

Vision 2030: Creating a future where travel is integrated, sustainable and the easy choice for customers?

Keynotes
  • What role is technology, new strategic thought and innovation playing in shaping the mobility landscape of the future?
  • Can we start to think about long term trends Post-Covid in the future of transport?
  • How are our speakers creating integrated mobility solutions which stimulate usage?
Oct 511:30
Conference pass

Bringing intelligent mobility to Amsterdam: having a cohesive approach to public space, public transport and transport infrastructure

Mobility
  • Giving the power of choice to our citizens and visitors: choosing the best transport mix for their journey
  • Working to incentivise desirable transport modes whilst minimising impact on Amsterdam’s aging infrastructure
  • Optimising the use of data and analytics to deliver smart results
Oct 511:30
Conference pass

Facilitating cross border travel between Germany and the Netherlands

Ticketing & Payments
  • Outlining our achievements from our first pilot and the benefits now delivered to our international citizens
  • Working with our users to understand the improvements necessary and driving solutions to achieve these
  • Overcoming the political and technical challenges in delivering international account based ticketing: our experiences
Dominik Elsmann, Head of Cross-border Public Transport, Aachen Vekhersverbund
Oct 511:30
Conference pass

Greenfield RM case study: Optimising pricing for the Sylt Island car train

Revenue Management
  • How we approached a rare opportunity to build a green field RM application
  • A step by step tutorial: sharing the unexpected challenges
  • How impactful has the RM system been in boosting revenue and ridership?
Oct 511:30
Conference pass

Re-envisioning DB’s digital backbone to support our needs today, tomorrow and beyond

Digital
  • Designing and implementing a concise IT backbone to support future innovations at DB
  • Overcoming the challenges of integrating siloed functions, data and processes
  • Ensuring our design has capacity and the adaptability to remain relevant for future innovation
Oct 511:30
Conference pass

Reimagining CalMac’s identity, brand and values to prepare for the next chapter in our company history

Customer Experience
  • Changing our customer journey to support the needs of the future customer
  • The role of digitisation in optimising the customer journey and meeting customer expectations
  • Engaging with new trends of community, supporting local businesses and curating ancillary sales revenues
Oct 511:45
Conference pass

Delivering city/regional or national ticketing through INIT’s modular ABT platforms

Ticketing & Payments
  • Connected journeys - travel and pay as you use the entire network
  • Open payments - you already have your ticket in your wallet or mobile phone
  • Traveller in control - planning, billing and travel records available instantly via your mobile
Jens Mullak, Managing Director, INIT
Oct 512:00
Conference pass

Developing a revenue management strategy for intercity services in Poland

Revenue Management
  • Using Revenue Management as a tool to attract a return of customers to rail
  • Optimising product and offers to stimulate demand
  • The role of technology in our longer term vision for revenue management at PKP Intercity
Oct 512:00
Conference pass

Optimising ticketing distribution in Austria to support regional sales and first and last mile solutions

Ticketing & Payments
  • How we are working with regional transport operators in Austria to sell national tickets
  • Putting the necessary IT infrastructure in place to facilitate this service and making distribution easier for all
  • Positioning ÖBB as the one-stop shop for transport tickets in Austria: next steps in achieving our vision
Oct 512:00
Conference pass

Pivoting our focus on product & services to attract the leisure travellers in Sweden

Customer Experience
  • Creating new products that cater to the domestic leisure market
  • Our experience with the fears of travellers and how to overcome these
  • Understanding the smart areas to invest to accommodate long term behaviour changes
Oct 512:00
Conference pass

Supporting a shift to shared and public transport usage in Berlin with Jelbi

Mobility
  • Sharing our success over two years with 8 integrated mobility partners and future vision for Jelbi
  • Working closely with city partners and developers to support a holistic changes in mobility behaviour
  • Overcoming the challenges around data privacy and understanding the full impact for the digitisation of mobility
Jakob Michael Heider, Head Of Jelbi, Berliner Verkehrsbetriebe (BVG)
Oct 512:00
Conference pass

Unlocking the value of industry wide data in the UK: leading the transformation of the UK’s digital networks

Digital
  • Connecting siloed data and platforms to enable new customer services country wide
  • Developing standards and access to open data allowing third party innovation to thrive
  • Sharing insight in to the recent successes that digital transformation has brought from ticketing to real time information
Oct 512:30
Conference pass

Competing harder for fewer travellers, how can public transport operators attract the returning travellers to public transport?

Customer Experience
  • How are operators truly embedding a customer first mindset across the whole business?
  • What services are proving most important to travellers in the “new normal”
  • Creating loyal customers with fantastic experiences: how have our panel worked to optimise services within the confines of restricted budgets?
Oct 512:30
Conference pass

Digital Transformation in Slovenian Railways

Digital
  • The role of digitisation in attracting customers to rail travel: from onboard WiFi to multimodal offers
  • Revamping our systems to make booking and ticketing easier for all customers to travel by rail
  • Investing in digital infrastructure to support the shift to mobile sales and improved services for customers
Oct 512:30
Conference pass

Incentivising real behaviour change in our citizens to support clean sustainable travel across cities and regions.

Mobility
  • Finding the right model to suit traveller needs and create a shift away from private car ownership towards shared and public transport services
  • Expanding our focus from dense urban centres to suburban and rural locations: can we encourage a loyalty to public and shared transport?
  • Do we really understand what our customers need and what future travel requirements will be?
  • What role does MaaS play in supporting a shift to public and shared mobility options?
Oct 512:30
Conference pass

Integrating regional ticketing solutions to unlock multi-operator and cross-border travel

Ticketing & Payments
  • How can accessible, simple ticketing solutions be delivered with multiple stakeholders involved?
  • What technologies are best suited to inter-regional ticketing solutions?
  • Developing standards, regulation and legal frameworks for integrated ticketing schemes to unleash pent-up opportunity
Oct 512:45
Conference pass

Delivering an unbeatable customer proposition at LNER

Digital
  • Targeting a competitive leisure market with a new modern customer offering, enabling support and ease of access at every touchpoint
  • Sharing the development of this program, and new areas of service development
  • Positioning ourselves effectively for a reasonable 5 year outlook; from autonomous vehicles to the impact of a rapidly digitised society
Danny Gonzalez, Chief Digital and Innovation Officer, London North Eastern Railway
Oct 514:15
Conference pass

Delivering a first class on board WiFi experience with 5G technology

Customer Experience
  • Delivering the holy grail of reliable and capable broadband on rail to deliver effective services for customers
  • The abilities of 5G to reimagine the customer experience
  • Deployment on the Avanti West-Coast services and impact on customer experience
Oct 514:15
Conference pass

Enticing customers back with new flexible pricing structures fit for the future of work

Revenue Management
  • The world of work has (probably) changed for good – how have VY adapted our pricing model to reflect new levels of flexibility?
  • What does the data say? Has this approach grown revenues?
  • Working to increase loyalty to VY services and remove the daily decision making
Sigurd Bay, Commercial Director, Vy
Oct 514:15
Conference pass

How is a more competitive supply market revolutionising customer experience at GTR?

Digital
  • Adapting our approach to procurement to be truly customer serving, with financial rewards following
  • Responding effectively to the financial impact of the pandemic by increasing efficiencies, optimising innovation and developing new solutions
  • Sharing our insights into the challenges and the solutions we have implemented – from car park management to in Station retail
David Gornall, Commercial Director, Govia Thameslink Railway
Oct 514:15
Conference pass

Renfe as a Service: developing the backbone infrastructure to deliver a comprehensive mobility service across Spain

Mobility
  • What model are we taking when discussing the integration of third-party operators?
  • The important role of shared and open data to ensure a joined up service
  • The driving force behind the RaaS concept: the backbone of mobility is rail
Oct 514:15
Conference pass

Transforming Paris’ ageing ticketing system: a bold vision for the future of mobility

Ticketing & Payments
Travel first, pay later: taking monthly payments to ease access to public transport for customersLeading a galaxy of projects to facilitate the ticketing revolution in Paris, from new gate infrastructure to updated IT systems
Christophe Lemaire, Director of Ticketing, SNCF
Oct 514:45
Conference pass

Breaking the rules and achieving our vision of making rail travel the first choice of travellers

Digital
  • Sharing our 5 year strategy and the role of digital transformation
  • Developing new solutions with innovative companies: expanding our search for partners outside of transport
  • Driving innovation in the industry with SME companies: reaping the rewards
Oct 514:45
Conference pass

Implementing an intermodal mobility network across Poland

Mobility
  • Sharing our vision: developing standard tariff and ticket options for travel across Poland
  • Developing our intermodal offering and developing new accessible travel options for our customers
  • Ultimately partnering with local and regional operators to make end to end travel with one pass a reality
Krzysztof Krasowski, Director of Business Development and Innovations Office, PKP Intercity
Oct 514:45
Conference pass

Launching the first live Check-in/Be-out solution in Germany: the Stadtwerke Osnabrück perspective

Ticketing & Payments
  • Developing ticketing solutions which are seamless for customers and and reduces pricing and complexity
  • Our experiences implementing CiBo solutions in Germany: ensuring our product worked seamlessly for customers
  • Sharing the impact this has had with users and reducing barriers to travel
Daniel Voelson, Deputy Project Manager, Stadtwerke Osnabrück Ag Verkehrsbetriebe
Oct 514:45
Conference pass

Sharing the Belgian perspective: implementing new pricing models to drive a return to rail

Revenue Management
  • How has SNCB anticipated the increasing unpredictability of customer’stravel needs?
  • Supporting a green recovery with fair fares: regaining the loyalty of a nation
  • Our approach to subscription pricing models to grow ridership and loyalty to rail travel
Oct 514:45
Conference pass

Using on-board Connectivity to revolutionise the customer experience at Deutsche Bahn

Customer Experience
  • The impact of recent connectivity deployments on connectivity capabilities
  • The new customer services planned this has facilitated in Germany
  • Anticipating the needs of tomorrow’s customers: achieving the needs of travellers in 2025
Oct 515:15
Conference pass

Achieving real success from “innovation” in the transport industry: from accelerators to pilots, Start-Ups to in house development what is worth the investment?

Digital
  • Balancing risk with reward: how can the industry truly test, approve and implement new ideas at today’s digital speed?
  • Investing effectively in new capabilities, companies and solutions in a highly regulated environment
  • Sharing advice and insights into achieving real success against the odds
Oct 515:15
Conference pass

Can rail delight customers with great connectivity fit for Streaming, Shopping and Working?

Customer Experience
  • The reality is customers want high bandwith and reliable connections: will 5G deliver this capability to operators?
  • Focusing on new revenue streams from connectivity, experience from our panel
  • Developing our capabilities to serve the needs of future travellers: what will expections be in the future?
Oct 515:15
Conference pass

Delivering door to door experiences for all customers: how can we make this a reality?

Mobility
  • What role should regulators and governments play in incentivising integrated transport solutions?
  • What role should public transport operators play in delivering door to door solutions and what level of investment is appropriate?
  • Sharing examples of well executed partnerships delivering a growth in ridership and revenue
Oct 515:15
Conference pass

Next Generation Ticket solutions to support full mobility solutions

Ticketing & Payments
  • How can we facilitate customer friendly ticketing solutions such as BiBo or smart phone based payments at a faster scale?
  • Future proofing technology investments to withstand the innovations of tomorrow
  • What technologies are the most exciting when looking to implement seamless ticketing solutions?
Oct 515:15
Conference pass

Panel discussion: Adapting subscription and pricing models to support a sustainable recovery

Revenue Management
Jorgen Scott, Head Of Revenue Management, DSB
Sigurd Bay, Commercial Director, Vy
Oct 516:45
Conference pass

Giving the power to our customers: how can digital transformation support a shift to shared and public mobility?

Keynotes
  • What are the most valuable developments that are opening up new opportunities for operators to connect with, excite and serve customers?
  • Competing effectively with digital players Google and Apple: Keeping the direct relationship with our customers
  • Overcoming the fundamental challenges with digitisation and the role that regulation, collaboration and suppliers can play in ensuring a bright future for sustainable transport

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Oct 609:00
Conference pass

Recovering from the decimation Covid-19 brought to transport: Will digitisation, improved customer experience and a renewed focus on sustainable, integrated transport secure a bright future for public

Keynotes
After the World saw ridership plunge and an economic shock like no other, can the industry look towards a brighter future? Will renewed focus on the sustainability credentials and the convenience of public transport bring travellers back or will funding challenges impact the ability to deliver high quality services?
Oct 612:15
Conference pass

Carbon Neutral by 2030: Establishing rail as the green transport mode of the future in Denmark

Customer Experience
  • What has driven DSB to make this striking commitment?
  • Electrification, recycling and Reducing our energy use by 50%: how we can meet this target
  • Can we afford not to? Discussing the benefits that come to Rail as increasing sustainability is established
Oct 612:15
Conference pass

Choosing Trains over Planes: The role of distribution in shaping a sustainable future for travel

Distribution
  • Building easy travel routes at an international level to leverage ‘flygskam’ mentality
  • Sharing our success in delivering a growth in rail ridership via innovative distribution strategies
  • Maintaining a rail first approach despite liberalisation
Malin Boshuis, Head of Intl Strategic Partnership, SJ AB
Oct 612:15
Conference pass

Reducing fraud and protecting revenue on our network

Ticketing & Payments
  • Using data to capture new insights around fraud on our network
  • How SNCF have deployed effective targeted campaigns to reduce the success of fraud
  • Optimising payment experiences for customers whilst limiting our risk
Oct 612:15
Conference pass

Transforming eCommerce as part of our recovery strategy

Digital
-What role does mobility play in the transition towards smart city status?-Developing the integrated Digital systems to connect services & insights-Sharing our success so far
Oct 612:15
Conference pass

Transforming the Station experience to support new habits and expectations

Mobility
  • Matching demand with practical station space and social distancing measures:the Eurostar experience
  • How has technology & innovation ensured a smoothexperience and calm environment forcustomerand employeesalike
  • Investing in facial recognition technology:solving solutions and supporting the trend towards self service
Oct 612:45
Conference pass

Fight to become the booking.com of transport: Digitising our systems to sell complex tickets and products combining multiple operators

Digital
  • Meeting the digital challenge to facilitate the sale of multi-operator tickets & products across Finland
  • Sharing the success so far: what does the data tell us about sales, ridership growth and customer satisfaction?
  • Our vision for the future: becoming the first place passengers look to buy journeys in Finland and beyond
Oct 612:45
Conference pass

Getting planes out the sky: The key to a sustainable recovery?

Customer Experience
  • Increasing international collaboration on operations, disruption management and capacity: what progress is being made?
  • As the night train trend continues to grow: what is driving consumers to choose rail over flying?
  • New customer propositions, improved accessibility and better consumer risk management: the tools to build a bright future for international rail travel
Stein Batalden, Head of Long-term Planning, The Norwegian Railway Directorate
Oct 612:45
Conference pass

How can the rail industry further innovate in distribution to capture a larger modal share?

Distribution
  • NDC and aviation integration
  • Targeting new customers?
  • Dealing with the challenges of cross border and multi operator travel
  • Open data, innovation
Olivier Roy, Director Of International Distribution, SNCF
Oct 612:45
Conference pass

Managing fraud risk effectively as new payment methods are introduced

Ticketing & Payments
  • Developing our payment systems effectively to enable effective fraud management
  • How to manage risk to conversion whilstmeeting secure payment legislation
  • How can AI and big data support the development towards safer transactions?
Oct 612:45
Conference pass

What could the future of stations and mobility hubs could look like?

Mobility
  • As we reimagine the future of transport and mobility, what impact is this having on stations and hubs?
  • Do mobility hubs contribute to or compete with traditional public transport services?
  • Understanding the customer needs and expectations in mobilityinterchanges
Bram Seeuws, Policy Coordinator, Autodelen.net
Oct 613:00
Conference pass

What role can digital platforms and eCommerce play in a strong and sustainable recovery?

Digital
  • How can the transport industry leverage the power of the phone in every traveller’s pocket?
  • Is a one tap purchase a reality in mobility?
  • How can we develop innovative services to not only help but also delight customers?
Oct 614:15
Conference pass

Do car-sharing and car-pooling services support and increase public transport usage or drive users away? Sharing data insights from the Paris Region

Mobility
  • Sharing the impact of subsidised car-pooling services in the Paris region on travel behaviour
  • What role does and should car-sharing services play in our mission to reduce reliance on private car ownership
  • Reviewing the holistic mix of mobility options that these projects support: making the choice for public, shared and sustainable transport easy in Paris
Oct 614:15
Conference pass

Enabling international travel via seamless payments strategy

Ticketing & Payments
  • Developing our payment services to match the needs of our international customers
  • Balancing cost with value: estimating the popularity of payment services at an inter-european level
  • Understanding the biggest challenges to seamless payments for customers
Oct 614:15
Conference pass

Increasing revenues with digital innovation, the Trenitalia experience

Digital
  • Attracting a new ridership post-covid with new sales propositions
  • Optimising our digital capabilities to serve the leisure market: our success so far
  • Remaining agile and flexible to cater the customer of the future as the next generation of travel begins
Oct 614:15
Conference pass

Innovating new systems and partnerships to ease the booking pathway for customers

Distribution
  • As the travel landscape changes, how can distribution keep up and capture the most essential booking path?
  • Growing our leisure target market as the competition grows
  • The role of sustainability in distribution: effectively promoting the green credentials of rail
Oct 614:15
Conference pass

The role of the infrastructure manager in delivering customer growth

Customer Experience
-Why is this a priority for Network Rail and how are we facilitating an improvement in customer experience? -The challenges of driving a customer first mentality across our workforce -The successes at Network Rail: sharing some exciting case studies
Oct 614:45
Conference pass

Delivering at-seat food and drink ordering: Revolutionising the idea of “cattle-class on LNER

Customer Experience
  • Prompted by the concerns of the pandemic: why did we decide to invest in delivering this service in 2020?
  • Reaction of our customers and impact on ancillary sales
  • Solving underlying anxieties when travelling by train: what the project taught us
Oct 614:45
Conference pass

Delivering Demand Responsive Transport in Zürich

Mobility
  • Discussing the drivers behind the project: supporting access to public transport and supporting sustainable travel
  • What are the results from our pilot? Sharing the results from this project and wider impact on public transport usage
  • Sharing insights from the project: the biggest opportunities we discovered and lessons learnt for future pilots
Silvan Weber, Project Manager Market Development, Pikmi, Verkehrsbetriebe Zürich
Oct 614:45
Conference pass

How an innovative approach to payments paid dividends with increasing ridership

Ticketing & Payments
  • Allowing our customers a seamless purchasing experience
  • Delivering multi-channel co-ordinated purchase and travel management
  • Integrating a range of payment providers that suit the habits of our target customers
Oct 614:45
Conference pass

Thinking like an airline: Lessons learnt from Eurostar’s aggressive commercial mindset

Distribution
  • The founding principles of Eurostar’s distribution strategy
  • Positioning your services in the right places at the right time
  • Imitating the aviation approach to distribution: the full service or budget approach?
Oct 615:15
Conference pass

- Allowing our customers a seamless purchasing experience - Delivering multi-channel co-ordinated purchase and travel management - Integrating a range of payment providers that suit the habits of our

Ticketing & Payments
  • What is the future of payment technology: how should operators be investing?
  • Reducing fraud risk with effecti
  • Optimising payment solutions for all customers: optimising the payment options for everyone with smart solutions
Oct 615:15
Conference pass

Discussing the impact autonomous vehicles, DRT and intelligent transport systems will have on the future of mobility

Mobility
  • Discussing the development of autonomous transport and the opportunities this technology opens up for transport operators
  • How can we ensure autonomous vehicles support the developments towards sustainable and clean transport and positive environments for citizens
  • Ensuring effective policies and practices are adapted by the industry to support positive developments around autonomous vehicles
Endre Angelvik, Vice President Mobility Services, Ruter
Oct 615:15
Conference pass

Solving the number one frustration of travellers: accurate, real time information

Customer Experience
  • With so many stakeholders, how can IT systems effectively deliver accurate and personalised information to the right passenger at the right time?
  • Delivering relevant information on the best platform: managing multi-channel feeds
  • The role of open data in facilitating new innovation capabilities in the industry
Oct 615:15
Conference pass

The future of interlining is intermodal: UIC & IATA partnership

Distribution
-How are UIC and IATA working together to deliver new capabilities for air+rail travel?-Why is this innovation so necessary and is substantial emission reduction in sight?-Updating on the developments of this initiative and the roles all operators and stakeholders can play in shaping a successful future for air+rail travel
Oct 615:15
Conference pass

Transforming our digital offering to serve the needs of our digital first passengers

Digital
  • Developing our services in house: the challenges and benefits of this approach
  • Driving new sales and adding new capabilities at every opportunity
  • Understanding how digitisation is driving sales growth: what this means for the future
Oct 615:30
Conference pass

Unveiling our revolutionised IT and eCommerce systems: supporting our customers from inspiration to destination

Digital
  • A multi-channel insight into the future of customer engagement at Renfe
  • The impact the eCommerce applications have had on our recovery from lockdowns
  • Optimising customer services via the digital platforms driven by the needs of Covid
last published: 27/Apr/21 08:55 GMT