WORLD PASSENGER FESTIVAL AGENDA 

Amsterdam, 5 - 6 October 2021

Schedule

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Oct 509:00
Conference pass

Vision 2030: Creating a future where travel is integrated, sustainable and the easy choice for customers?

Keynotes
  • What role is technology, new strategic thought and innovation playing in shaping the mobility landscape of the future?
  • Can we start to think about long term trends Post-Covid in the future of transport?
  • How are our speakers creating integrated mobility solutions which stimulate usage?
Oct 510:10
Conference pass

How will public transport operators transition from operators to experience providers post-COVID?

Keynotes
Even pre-COVID, an elevated customer experience was never a sweet spot for public transport agencies and operators. Regaining customers and their confidence post-pandemic will require the user experience to be redefined. The ‘one-size-fits-all’ approach no longer works. Public transport players will need to radically change their business and operating models to meet the changing mobility needs of riders.This keynote will highlight findings from Accenture’s recent research on megacity public transport users and what is required to redefine the end-to-end customer experience.
Session led by: accenture
Session led by: accenture
Oct 511:30
Conference pass

Bringing intelligent mobility to Amsterdam: having a cohesive approach to public space, public transport and transport infrastructure

Mobility
  • Giving the power of choice to our citizens and visitors: choosing the best transport mix for their journey
  • Working to incentivise desirable transport modes whilst minimising impact on Amsterdam’s aging infrastructure
  • Optimising the use of data and analytics to deliver smart results
Oct 511:30
Conference pass

Facilitating cross border travel between Germany and the Netherlands

Ticketing & Payments
  • Outlining our achievements from our first pilot and the benefits now delivered to our international citizens
  • Working with our users to understand the improvements necessary and driving solutions to achieve these
  • Overcoming the political and technical challenges in delivering international account based ticketing: our experiences
Oct 511:30
Conference pass

Going beyond punctuality: Shaking off our preconceptions to reimagine the priorities, services and value of public transport

Digital
  • Its all about information, communication and addingvalue
  • What role does technology play in creating new opportunities to understand,learn from and support our customers?
  • Innovating with fresh thinking to design customer ledinitiatives
Oct 511:30
Conference pass

Greenfield RM case study: Optimising pricing for the Sylt Island car train

Commercial Strategy
  • How we approached a rare opportunity to build a green field RM application
  • A step by step tutorial: sharing the unexpected challenges
  • How impactful has the RM system been in boosting revenue and ridership?
Oct 511:30
Conference pass

Transforming the Swedish offer with new products, services and priorities

Customer Experience
  • What are the customers of today and tomorrow looking for when choosing their mode of travel?
  • Adapting our commuter, regional and international offering to attract new and returningcustomers
  • Working closely with our customers to design future products effectively with a customer first approach
Oct 511:45
Conference pass

Creating Cleaner, Greener, Smarter & Better Journeys

Customer Experience
  • What are the needs of passengers today, and how do they differ from what we knew 18 months ago?
  • If we defined the ultimate cleaner, greener, smarter, better passenger journey, what would it look like?
  • How to make it a reality, using collaboration to drive innovation
Oct 511:45
Conference pass

Delivering city/regional or national ticketing through INIT’s modular ABT platforms

Ticketing & Payments
  • Connected journeys - travel and pay as you use the entire network
  • Open payments - you already have your ticket in your wallet or mobile phone
  • Traveller in control - planning, billing and travel records available instantly via your mobile
Oct 511:45
Conference pass

How Arriva Group are transforming empty capacity into rich ancillary revenue

Digital
  • Learn how Arriva Group are using technology to redefine the customer experience and unlock incremental revenue
  • Hear the key strategies you can employ to win back customers, elevate their experience and maximise revenue pre and post departure
  • Build an experience your passengers will love you for
Oct 511:45
Conference pass

Innovating mobility and revenue opportunities with MTA NYC and Japan Railways

Mobility
  • How to predict travel behaviour of passengers and enable behaviour change (e.g. modal shift, peak to off-peak) through public transport mobile apps
  • Incentivising and rewarding carbon neutral behaviour to achieve net zero carbon goals, access green financing and make the car-lite smart city happen
  • Discover how contextual rewards increase footfall in coffee and retail shops, create up-selling opportunities and help public transport operators and authorities unlock new revenue potential
Oct 512:00
Conference pass

Developing a revenue management strategy for intercity services in Poland

Commercial Strategy
  • Using Revenue Management as a tool to attract a return of customers to rail
  • Optimising product and offers to stimulate demand
  • The role of technology in our longer term vision for revenue management at PKP Intercity
Oct 512:00
Conference pass

Discover the innovation program of SNCB

Digital
  • Innovation at SNCB: what is our purpose and how we are approaching these challenges?
  • Sharing a few of our innovative & exciting projects: the biggest opportunities
  • How do we try to introduce an open innovation culture in our company?
Vanessa Stichelmans, Innovation Project Manager, NMBS-SNCB
Oct 512:00
Conference pass

ÖBB 360: Bridging the gap of new mobility in Austria

Mobility
  • What is the vision for ÖBB as a provider of multimodal solutions?
  • Developing a comprehensive range of services for citizens, businesses and tourists
  • Evaluating the response and expectations of customers and users
Lorenz Aschauer, Senior Specialist Integrated Mobility, ÖBB Personenverkehr
Oct 512:00
Conference pass

Optimising ticketing distribution in Austria to support regional sales and first and last mile solutions

Ticketing & Payments
  • How we are working with regional transport operators in Austria to sell national tickets
  • Putting the necessary IT infrastructure in place to facilitate this service and making distribution easier for all
  • Positioning ÖBB as the one-stop shop for transport tickets in Austria: next steps in achieving our vision
Oct 512:00
Conference pass

Putting passengers first in the future of Britain’s railway network: What does this really mean for the Great British Traveller?

Customer Experience
  • How can we rebuild the trust of our customers as they return to public transport?
  • Creating a seamless experienceforthe fullintermodalcustomer journeyfrom inspiration to destination: how can we achieve thisreality?
  • What will the transformation of Britain’s railstructure mean for passengers?
Oct 512:15
Conference pass

Beyond Account Based Ticketing: how increasing digitalization will bring value to passenger, operator and society

Ticketing & Payments
  • Cyber security in a digital world as an opportunity for innovation. How does that work?
  • What are the new (digital) technologies on the horizon for passenger authentication in ticketing?
  • How do these new technologies and existing ones fit in the future use cases?
Mathijs Voorend, product marketing manager, Thales
Oct 512:15
Conference pass

Digital transformation: why unlocking your data is vital to success

Customer Experience
  • Implementing tools to solve individual problems risks siloed systems offering improved versions of what you already have
  • Achieve transformative results by looking to your data first: understand it, liberate it and use it to underpin all transformation initiatives across your organisation
  • We’ll illustrate how a disruption management solution leverages numerous data sources – and how one individual solution can act as the catalyst for further improvement projects
Oct 512:15
Conference pass

Discover the tactics one of the world’s leading rail companies used to generate immediate ancillary revenue growth

Digital
  • CASE STUDY: How one of the world’s leading passenger rail companies is undergoing a digital transformation
  • Find out how to leverage the latest technology to generate ancillary revenue and give passengers what they need, now
  • Learn the tactics they implemented, and the results you can expect if you do the same
Oct 512:15
Conference pass

Exploring the benefits digital transformation will bring to Public Transportation Networks?

Mobility
  • Uncovering the common ground between transport expertise and technology know-how
  • How can public transport operators enable data-driven and technology-first strategies?
  • Setting yourself apart, how can public transport operators stand out as technology leaders?
Oct 512:15
Conference pass

Helping night train operators address the overnight passenger segment

Commercial Strategy
  • Successfullyemploying techniques and tools tomaximizerevenue
  • Selling and managingmanynon-traditionalrail products andservices
  • Remaining competitiveand relevantagainst other alternatives
Oct 512:30
Conference pass

Competing harder for fewer travellers, how can public transport operators attract the returning travellers to public transport?

Customer Experience
  • How are operators truly embedding a customer first mindset across the whole business?
  • What services are proving most important to travellers in the “new normal”
  • Creating loyal customers with fantastic experiences: how have our panel worked to optimise services within the confines of restricted budgets?
Oct 512:30
Conference pass

How to build an efficient RM strategy in a post-pandemic context?

Commercial Strategy
·How to manage your strategy without the help of historical data·Discussing the challenge of reacting effectively to change in market trends·What have been the main changes in your RM strategy compared to before the pandemic?
Oct 512:30
Conference pass

Incentivising real behaviour change in our citizens to support clean sustainable travel across cities and regions.

Mobility
  • Finding the right model to suit traveller needs and create a shift away from private car ownership towards shared and public transport services
  • Expanding our focus from dense urban centres to suburban and rural locations: can we encourage a loyalty to public and shared transport?
  • Do we really understand what our customers need and what future travel requirements will be?
  • What role does MaaS play in supporting a shift to public and shared mobility options?
Oct 512:30
Conference pass

Love or break-up?" - Uncovering passengers experiences with their railway service.

Digital
  • Introduction of User eXperience (UX) research approach to better understand passengers expectations towards the service.
  • What can we learn from individual passengers' experiences?
  • How can we better collaborate with passengers to improve our rail service?
Oct 512:30
Conference pass

Transforming the experience of riding transit with innovative payment and ticketing solutions

Ticketing & Payments
  • How have we been tackling the challenge of transforming our payment options in order to reduce the barrier to travel
  • Making solutions suitable for all: the enduring need for cash options and alternative formats
  • Developing innovation with minimal budgets in a post-covid economic environment
David Gornall, Commercial Director, Govia Thameslink Railway
Stephane Druet, SVP Global Head of Product & Marketing, CellPoint Digital
Oct 512:45
Conference pass

Delivering an unbeatable customer proposition at LNER

Digital
  • Targeting a competitive leisure market with a new modern customer offering, enabling support and ease of access at every touchpoint
  • Sharing the development of this program, and new areas of service development
  • Positioning ourselves effectively for a reasonable 5 year outlook; from autonomous vehicles to the impact of a rapidly digitised society
Adrian Varma, Head Of Business Transformation, LNER
Oct 514:15
Conference pass

Delivering a first class on board WiFi experience with 5G technology

Customer Experience
  • Delivering the holy grail of reliable and capable broadband on rail to deliver effective services for customers
  • The abilities of 5G to reimagine the customer experience
  • Deployment on the Avanti West-Coast services and impact on customer experience
Oct 514:15
Conference pass

Enticing customers back with new flexible pricing structures fit for the future of work

Commercial Strategy
  • The world of work has (probably) changed for good – how have VY adapted our pricing model to reflect new levels of flexibility?
  • What does the data say? Has this approach grown revenues?
  • Working to increase loyalty to VY services and remove the daily decision making
Oct 514:15
Conference pass

How is a more competitive supply market revolutionising customer experience at GTR?

Digital
  • Adapting our approach to procurement to be truly customer serving, with financial rewards following
  • Responding effectively to the financial impact of the pandemic by increasing efficiencies, optimising innovation and developing new solutions
  • Sharing our insights into the challenges and the solutions we have implemented – from car park management to in Station retail
David Gornall, Commercial Director, Govia Thameslink Railway
Oct 514:15
Conference pass

Renfe as a Service: developing the backbone infrastructure to deliver a comprehensive mobility service across Spain

Mobility
  • What model are we taking when discussing the integration of third-party operators?
  • The important role of shared and open data to ensure a joined up service
  • The driving force behind the RaaS concept: the backbone of mobility is rail
Ruben Leonor Bravo, Strategy Director, Renfe
Oct 514:15
Conference pass

Transforming Paris’ ageing ticketing system: a bold vision for the future of mobility

Ticketing & Payments
Travel first, pay later: taking monthly payments to ease access to public transport for customersLeading a galaxy of projects to facilitate the ticketing revolution in Paris, from new gate infrastructure to updated IT systems
Oct 514:30
Conference pass

How Digital Transformation is powering and optimizing Singapore’s Rail Infrastructure

Digital
  • Creating an affordable and accessible public transport network
  • Efficient use of land space
  • Creating an intelligent rail infrastructure network, scaling at pace with a growing population
  • How technology is powering Singapore’s Future Rail Infrastructure
  • Ensuring a safe and reliable commuter experience through construction and operations transformation
Ramana Changavalli, Director, Accenture
Session led by: accenture
Oct 514:30
Conference pass

Realising rail potential in the uprising multimodal travel ecosystem

Mobility
  • The Flexibility - to accommodate the way customers wants to travel today and tomorrow
  • The Ability - to tailor offerings and distribute in tune and on time with the customer
  • The Technology - to expand rail network and sales through multimodality
Oct 514:30
Conference pass

The evolution of Connectivity - it's a TECH journey

Customer Experience
  • Performance enhancements,scalabilityand cost-effectiveness
  • The Operators needs v the Passengerwants
  • Future Railway Mobile Communications Systems (FRMCS)
Oct 514:30
Conference pass

Travio, powered by Omnitiq: How Nagarro and DB Systel provided an award-winning Check-in/Be-out solution for DB, that is making public transport easy, seamless, and safe

Ticketing & Payments
  • Easy – the subscription model means travelers don’t have to worry about which ticket to buy or which subscription plan to pick. The app does it for you. Just travel!
  • Seamless – integration with multiple public transport modes and associations provides a frictionless travel experience
  • Safe – the Check-in/Be-out solution enables contactless travel, making the journey quicker and safer
Oct 514:30
Conference pass

Why is your team doing your Revenue Management System’s work for it?

Commercial Strategy
  • The key challenges you’re facing today that make Revenue Management a manual exercise
  • Why business rules are a band-aid… one that leads to heavy revenue leakage
  • How you can leverage modern technology to drive smarter workflow, automation, and revenue growth
Oct 514:45
Conference pass

Charting our route to recovery as a private operator in the UK

Commercial Strategy
  • How have we managed our revenue managementstrategy over thecourse of the last year?
  • Working to optimise revenue over the next 12 months to secure the future of GrandCentral
  • Adapting our product andfirst class offer to optimiserevenue
Oct 514:45
Conference pass

How can corporations accelerate the mobility transition?

Mobility
  • Meeting modern employee and CSR expections, how can companies support sustainable travel?
  • How can the wider transport ecosystem support the needs of large companies?
  • How DB is innovating to design systems to support the corporate mobility shift of the future
Oct 514:45
Conference pass

Launching the first live Check-in/Be-out solution in Germany: the Stadtwerke Osnabrück perspective

Ticketing & Payments
  • Developing ticketing solutions which are seamless for customers and reduces pricing and complexity
  • Our experiences implementing CiBo solutions in Germany: ensuring our product worked seamlessly for customers
  • Sharing the impact this has had with users and reducing barriers to travel
Oct 514:45
Conference pass

Sharing the transformation towards cloud-based systems to support future digitisation & innovation in Norway

Digital
  • What were the original systems in place and why was there a need to renew?
  • Designing and implementingthe new system: what we havenow
  • What are the main benefits to ourorganisation & partners (and what are the disadvantages!)
Gisle Pedersen, Head Of Digital Product Development and Acting CTO, Entur
Oct 514:45
Conference pass

Using on-board Connectivity to revolutionise the customer experience at Deutsche Bahn

Customer Experience
  • The impact of recent connectivity deployments on connectivity capabilities
  • The new customer services planned this has facilitated in Germany
  • Anticipating the needs of tomorrow’s customers: achieving the needs of travellers in 2025
Oct 515:00
Conference pass

Can rail delight customers with great connectivity fit for Streaming, Shopping and Working?

Customer Experience
  • The reality is customers want high bandwith and reliable connections: will 5G deliver this capability to operators?
  • Focusing on new revenue streams from connectivity, experience from our panel
  • Developing our capabilities to serve the needs of future travellers: what will expections be in the future?
Oct 515:00
Conference pass

How data can impact the passenger’s satisfaction and operational excellence

Mobility
  • The magic of the numbers: Applying Artificial intelligence - example Occupancy Prediction
  • The relevance for Demand Responsive Transportation
  • MaaS-based data as the basis to provide individual services
Oct 515:00
Conference pass

How having the right payment strategy can increase conversions

Digital
  • Why payment is the weakest link of digital conversion
  • Learnings from rail and airlines benchmark
  • How a modern payment platform can help
Oct 515:00
Conference pass

Next Generation Ticket solutions to support full mobility solutions

Ticketing & Payments
  • How can we facilitate customer friendly ticketing solutions such as BiBo or smart phone based payments at a faster scale?
  • Future proofing technology investments to withstand the innovations of tomorrow
  • What technologies are the most exciting when looking to implement seamless ticketing solutions?
Oct 515:15
Conference pass

Delivering door to door experiences for all customers: how can we make this a reality?

Mobility
  • What role should regulators and governments play in incentivising integrated transport solutions?
  • What role should public transport operators play in delivering door to door solutions and what level of investment is appropriate?
  • Sharing examples of well executed partnerships delivering a growth in ridership and revenue
Endre Angelvik, Executive Vice President, Radical Innovation, Ruter
Lorenz Aschauer, Senior Specialist Integrated Mobility, ÖBB Personenverkehr
Oct 515:15
Conference pass

Designing a revenue management strategy fit for the future

Commercial Strategy
  • How can we reinvent the traditional “season ticket” to reflect the changes to post-pandemic work and travel?
  • Navigating Government restrictions around pricing to optimise yield and ridership
  • How can new revenue management strategies optimise and manage yield effectively?
Jorgen Scott, Head Of Revenue Management, DSB
Session led by: expretio
Oct 515:15
Conference pass

Fireside chat with DSB Innovation Program Lead: How is DSB Harnessing the power of innovation?

Digital
  • Balancing risk with reward: how can the industry truly test, approve and implement new ideas at today’s digital speed?
  • Investing effectively in new capabilities, companies and solutions in a highly regulated environment
  • Sharing advice and insights into achieving real success against the odds
Oct 516:30
Conference pass

The €Billion zillenial moment

Keynotes
  • As Gen-Z joins Gen-Y in the workforce, they represent the most powerful economic generations in history
  • Already controlling $20 trillion of income with unrivalled influence
  • They will define the winners and break the losers of the mobility category
  • But they are misunderstood, and this will hold Rail back from its true potential
  • How can Rail be more Zillenial-centric in design to be a winner in global mobility
Oct 516:45
Conference pass

The power of digital: how are transport operators using digital solutions to create new opportunities and services?

Keynotes
  • What are the most valuable developments that are opening up new opportunities for operators to connect with, excite and serve customers?
  • Competing effectively with digital players Google and Apple: Keeping the direct relationship with our customers
  • Overcoming the fundamental challenges with digitisation and the role that regulation, collaboration and suppliers can play in ensuring a bright future for sustainable transport
Oct 517:15
Conference pass

Leveraging Language: How the best transport operators turn customer feedback into action

Keynotes
  • Transport operators are waking up to the opportunities NLP offers for understanding Customer Feedback, but throwing people at the problem and existing software solutions only get you so far
  • Wordnerds will share real-life case studies showing how the most forward-looking CX and Insight departments tackle diverse problems from disruption to onboard help for vulnerable travellers
  • They will also be using WPF as a platform to launch theirAccessibility in Rail Report: a comparative study of how UK TOCs' score on accessibility issues, according to their customers
Session led by: wordnerds

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Oct 609:00
Conference pass

The leadership required to deliver sustainable, integrated and accessible transport in a digital first World

Keynotes
Claudia will share her thoughts on the Leadership required to deliver the future of mobility
Claudia Zuiderwijk, CEO, G.V.B.
Oct 609:15
Conference pass

Build back better? Creating a fundamental shift to public and shared mobility: How will digitisation, improved customer experience and a renewed focus on sustainable, integrated transport secure a bri

Keynotes
As 2020 gave an unprecedented shock to the public transport sector, our panellists will discuss the opportunities the public transport industry has to reimagine the industry. From new partnerships to a stronger focus on customer experience, sustainability and innovation – what do our panellists think the future of mobility could look like and how can we as a multi-modal industry make this a reality?
Oct 610:00
Conference pass

The Future of Revenue Growth in Rail: How ancillaries drive your top (and bottom) line and build real passenger loyalty

Keynotes
  • Hear how Amtrak is thinking differently and capitalizing on untapped incremental revenue sources
  • Learn how the best airlines and hotels think about ancillary revenue
  • And how shifting your focus to customer experience can be the ticket to exponential growth
  • Walk away with tactics to help your trains become the preferred choice for travel
Dev Koushik, Vice President, Revenue Management, Amtrak
Oct 611:30
Conference pass

ABT as the basis for interoperability on a regional scale’

Keynotes
Oct 611:30
Conference pass

Driving the value of design in your project: how to achieve the best return on investment

Keynotes
Oct 611:30
Conference pass

How can we embrace new (ticketing) technologies and innovation increasing the passenger experience - and what is the role of cyber security?

Keynotes
Oct 611:30
Conference pass

How can we replicate the home internet video experience to trains, buses and planes?

Keynotes
Oct 611:30
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Intelligent technologies: the key to unlock sustainable mobility

Keynotes
Oct 611:30
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The next frontier: from customer journey to customer perception

Keynotes
Oct 611:30
Conference pass

What benefits can be gained by the transport industry sharing data more openly?

Keynotes
Oct 611:30
Conference pass

What’s required for rail distribution to meet the travel expectations of tomorrow

Keynotes
Oct 612:15
Conference pass

Carbon Neutral by 2030: Establishing rail as the green transport mode of the future in Denmark

Customer Experience
  • What has driven DSB to make this striking commitment?
  • Electrification, recycling and Reducing our energy use by 50%: how we can meet this target
  • Can we afford not to? Discussing the benefits that come to Rail as increasing sustainability is established
Oct 612:15
Conference pass

Fight to become the booking.com of transport: Digitising our systems to sell complex tickets and products combining multiple operators

Digital
  • Meeting the digital challenge to facilitate the sale of multi-operator tickets & products across Finland
  • Sharing the success so far: what does the data tell us about sales, ridership growth and customer satisfaction?
  • Our vision for the future: becoming the first place passengers look to buy journeys in Finland and beyond
Oct 612:15
Conference pass

Solving payment challenges and friction for customers and merchants

Ticketing & Payments
  • How to make payments invisible for domestic and international customers?
  • Which payment challenges do rail and mass transit operators face?
  • How can a modern payment platform help
Moderator: Paul van Alfen, Managing Director, Up in the Air - Travel Payment Consultancy
David Gornall, Commercial Director, Govia Thameslink Railway
Stephane Druet, SVP Global Head of Product & Marketing, CellPoint Digital
Oct 612:15
Conference pass

Targeting leisure destination partnerships: Creating new distribution opportunities for a new “normal”

Distribution
  • As travel habits changes, how are we adapting our distribution strategy to capture the most valuable market segments?
  • Growing our focus on leisure travel and reflecting emerging travel trends in our strategy and partnerships
  • The role of sustainability in distribution: effectively promoting the green credentials of rail to returning travellers
Oct 612:15
Conference pass

Transforming the Station experience to support new habits and expectations

Mobility
  • Matching demand with practical station space and social distancing measures:the Eurostar experience
  • How has technology & innovation ensured a smoothexperience and calm environment forcustomerand employeesalike
  • Investing in facial recognition technology:solving solutions and supporting the trend towards self service
Oct 612:30
Conference pass

HUMAN + MACHINE Collaboration: Intelligent technology meets human ingenuity to create the future workforce

Digital
To realise the full potential of AI, leaders must reimagine their business, rethink the way their enterprise operates and change mindsets and behaviours. Throughout the 20th century, machines required people to operate, but in today’s 4th industrial revolution, AI is completely changing the way we work and we are seeing a transformation in HUMAN + MACHINE collaboration. We will look at the workforce of the future and how human and machine collaboration can unlock value to transform organizations to drive innovation and growth.
Thomas Sutter, Senior Expert for Railway Operations and Systems, SBB Infrastrucutre
Oct 612:30
Conference pass

Railway stations concession project, benefits for customers and state

Mobility
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Oct 612:30
Conference pass

Sustainability: Technology innovation, it's part to play, and why it matters

Customer Experience
  • Innovation, adaptation and flexibility
  • Greener travel solutions: Air Quality Monitoring and Treatment
  • Climate action matters: Energy, data usage, predictive maintenance, journey optimisation and efficiency
Oct 612:30
Conference pass

The future interline partnerships are critical for increasing the connectivity and expanding network

Distribution
  • How IATA is working with UIC and railways members to explore new capabilities for air+rail travel?
  • Updating on the developments of this initiative and the roles all operators and stakeholders can play in shaping a successful future for air+rail travel
Oct 612:30
Conference pass

Transforming the experience of riding transit with innovative payment and ticketing solutions

Ticketing & Payments
  • How have we been tackling the challenge of transforming our payment options in order to reduce the barrier to travel
  • Making solutions suitable for all: the enduring need for cash options and alternative formats
  • Developing innovation with minimal budgets in a post-covid economic environment
Oct 612:45
Conference pass

Check-In/Check-Out on mobile phones: How Switzerland became the first country to implement a hardware-free nationwide automated ticketing solution

Ticketing & Payments
  • Learn more about rolling out and run a seamless ticketing solution dealing with exponential growth
  • How can new fare design and marketing options help to increase ridership and revenues?
  • How can user behavioural mobility data and insights improve services of rail operators and transit agencies?
Oct 612:45
Conference pass

Digital Transformation in Slovenian Railways

Digital
  • The role of digitisation in attracting customers to rail travel: from onboard WiFi to multimodal offers
  • Revamping our systems to make booking and ticketing easier for all customers to travel by rail
  • Investing in digital infrastructure to support the shift to mobile sales and improved services for customers
Oct 612:45
Conference pass

Getting planes out the sky: The key to a sustainable recovery?

Customer Experience
  • Increasing international collaboration on operations, disruption management and capacity: what progress is being made?
  • As the night train trend continues to grow: what is driving consumers to choose rail over flying?
  • New customer propositions, improved accessibility and better consumer risk management: the tools to build a bright future for international rail travel
Oct 612:45
Conference pass

Launching new distribution platforms to connect the wider travel and transport industries with rail

Distribution
  • Setting out Eurail’s new distribution platforms and strategy
  • How Eurail is making it easier to connect with new audiences
  • Working on a market strategy and more closely with travel agents and re-sellers to extend the reach of rail travel for leisure
Oct 612:45
Conference pass

What could the future of stations and mobility hubs could look like?

Mobility
  • As we reimagine the future of transport and mobility, what impact is this having on stations and hubs?
  • Do mobility hubs contribute to or compete with traditional public transport services?
  • Understanding the customer needs and expectations in mobilityinterchanges
Oct 613:00
Conference pass

Enabling travel without private car: How is the Swiss system supporting this?

Distribution
  • Removing the barriers to car free travel: what are the biggest ticketing barriers travellers face?
  • Sharing the Swiss solution and the impact this has had on travel habits
  • The perspective of the travel agency: how can ease of distribution increase customer rates
Oct 613:00
Conference pass

Increasing revenues with digital innovation, the Trenitalia experience

Digital
  • Attracting a new ridership post-covid with new sales propositions
  • Optimising our digital capabilities to serve the leisure market: our success so far
  • Remaining agile and flexible to cater the customer of the future as the next generation of travel begins
Oct 613:00
Conference pass

Innovating our ticketing offering at Eurail

Ticketing & Payments
  • Launching our new ticketing platform: the benefits, changes and vision
  • What impact has this had on sales and conversion
  • Future plans for innovations and developments to reduce barriers to travel
Oct 614:15
Conference pass

How can the rail industry innovate in distribution to capture a larger modal share?

Distribution
  • Reaching new customers with effective digital distribution strategies and partnerships
  • Are there new opportunities for collaboration, partnerships creating new services for customers?
  • As travel returns for leisure and business, how is the industry working to capture a larger share of travel?
Moderator: Nicky Gardner, Journalist, hidden europe publications
Olivier Roy, Director Of International Distribution, SNCF
Anton Trollbäck, CEO, All Aboard
Oct 614:15
Conference pass

Making travel information relevant!

Digital
  • Improving the content of travel information in email campaigns
  • How we personalized these messages dynamically and in real-time
  • Understanding the impact on customer satisfaction
Oct 614:15
Conference pass

Reimagining CalMac’s identity, brand and values to prepare for the next chapter in our company history

Customer Experience
  • Changing our customer journey to support the needs of the future customer
  • The role of digitisation in optimising the customer journey and meeting customer expectations
  • Engaging with new trends of community, supporting local businesses and curating ancillary sales revenues
Oct 614:15
Conference pass

The future of Passenger Rights in International Rail Travel environment

Distribution
Insights into the necessary changes to passenger rights in Europe to faciliate international travel
Oct 614:15
Conference pass

You can only improve what you measure: changing our core KPI at GVB

Mobility
  • Why do we measure service timeliness rather than whether the passenger made it on time?
  • How are we measuring and analysing this KPI effectively?
  • What impact are we hoping this will have on customer experience?
Oct 614:30
Conference pass

Deploying a new software Passenger Information System across the German station network

Digital
  • How have we developed acloud basedsoftware with an agile framework
  • designing abest in classPIS System from conception to delivery
  • Engaging and interacting effectively with partners and colleagues
  • Delivering an overall solution from data to publishing platform including an entire new framework for departure boards and announcements via TTS
  • Reframing the product roadmap for display hardware
Oct 614:30
Conference pass

Maximizing the benefit of installed WiFi for streaming media onboard, with easy-to-plug-in software solutions

Customer Experience
  • Content delivery network brought to the train: scalable, cost-effective, enhanced viewing experience, and enabling future digital services
  • How to preserve existing in-vehicle bandwidth while meeting passenger´s expectations
  • Programmatic advertising on PIS: an innovative way to finance passenger entertainment
Oct 614:45
Conference pass

Delivering Demand Responsive Transport in Zürich

Mobility
  • Discussing the drivers behind the project: supporting access to public transport and supporting sustainable travel
  • What are the results from our pilot? Sharing the results from this project and wider impact on public transport usage
  • Sharing insights from the project: the biggest opportunities we discovered and lessons learnt for future pilots
Oct 614:45
Conference pass

Transforming the customer experience at LTG Link in Lithuania

Customer Experience
  • Transforming our brand and reimagining our services during a pandemic
  • Transforming the way our staff work to meet and exceed customer expectations
  • Positioning LTG Link as the best option for travel in Lithuania: how can we capture the attention of travellers?
Dovilė Aleksandravičienė, Director Of Business Development And Marketing Department, Lithuanian Railways
Oct 614:45
Conference pass

Why tailor-made bus planning software gives Flixbus an edge in the mobility industry

Digital
  • By building bus planning software internally we´re able to react to changing business, tech and users needs. All the time
  • Giving internal users (Network Planners) a say in prioritizing, conceptualizing and designing new features
  • Identifying the real problem, build the right feature and have a genuine impact
  • Increasing ROI by investing in user-centric principles within IT development
Oct 615:00
Conference pass

Transforming digital platforms to optimise sales, integrate new services and meet high customer expectations

Digital
  • How are customer’s expectations changing and what services are worth the investment?
  • Laying the ground work for effective data capture & personalisation to boost ancillary sale capabilities
  • Integrating effective information and self-management for customers
Oct 615:15
Conference pass

Discussing the impact autonomous vehicles, DRT and intelligent transport systems will have on the future of mobility

Mobility
  • Discussing the development of autonomous transport and the opportunities this technology opens up for transport operators
  • How can we ensure autonomous vehicles support the developments towards sustainable and clean transport and positive environments for citizens
  • Ensuring effective policies and practices are adapted by the industry to support positive developments around autonomous vehicles
Oct 615:15
Conference pass

Solving the number one frustration of travellers: accurate, real time information

Customer Experience
  • With so many stakeholders, how can IT systems effectively deliver accurate and personalised information to the right passenger at the right time?
  • Delivering relevant information on the best platform: managing multi-channel feeds
  • The role of open data in facilitating new innovation capabilities in the industry
last published: 24/Sep/21 08:55 GMT