Vienna, 25 - 26 June 2024
Schedule
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Jun 259:00
Conference pass
Delivering on the sustainable future our citizens deserve with public transport as the backbone
Keynotes
Leonore Gewessler, Federal Minister for Climate Action, Environment, Energy, Mobility, Innovation and Technology, Austrian Government
Jun 259:10
Conference pass
Keynote Interview with ÖBB
Keynotes
Interviewee: Sabine Stock, Executive Board Member, ÖBB-Personenverkehr
Jun 259:20
Conference pass
Keynote Interview with Wiener Linien
Keynotes
Interviewee: Alexandra Reinagl, CEO, Wiener Linien
Jun 259:30
Conference pass
Keynote interview with Ruter
Keynotes
Bernt Reitan Jenssen, Chief Executive Officer, RUTER
Jun 259:40
Conference pass
Jun 259:50
Conference pass
Keynote Interview with Postbus Austria
Keynotes
Interviewee: Christian Pluess, Chief Executive Officer, PostAuto
Jun 2510:00
Conference pass
Keynote interview with DB Fernverkehr
Keynotes
Stefanie Berk, Board Member, DB Fernverkehr AG
Jun 2510:10
Conference pass
Delivering on the public transport system of the future: Overcoming the biggest barriers to effective, sustainable, customer centric & integrated public transport services
Keynotes
Bernt Reitan Jenssen, Chief Executive Officer, RUTER
Alexandra Reinagl, CEO, Wiener Linien
Sabine Stock, Executive Board Member, ÖBB-Personenverkehr
Christian Pluess, Chief Executive Officer, PostAuto
Stefanie Berk, Board Member, DB Fernverkehr AG
Jun 2511:30
Conference pass
Sharing our journey as a new Eurostar brand, identity & offering is formed
Commercial Strategy
Matthieu Quyollet, Chief Strategy and Integration Officer, Eurostar
Jun 2511:30
Conference pass
Sourcing real time data to make effective business decisions: Sharing our approach and areas of impact
Digital Innovation
Jun 2511:30
Conference pass
Responsible spending: Driving improved customer experience and profitability with a focus on financial viability
Customer Experience
Diane Burke, Commercial Director, Calmac Ferries
Jun 2511:30
Conference pass
Making business travel by rail the easy choice: the role of effective distribution channels for business in rail
Retail
Karina Block Henriksen, Travel Leader, IKEA
Jun 2511:30
Conference pass
Developing a new loyalty system at Onnibus to truly achieve loyalty and attract new customers
Loyalty
Petteri Rantala, Commercial Director, OnniBus.com Oy
Jun 2511:50
Conference pass
From local to global: Trip.com's growth agenda in the open train ticketing sector
Commercial Strategy
Jun 2511:50
Conference pass
How digitalization is transforming the transit experience
Digital Innovation
Jim Baker, Chief Executive Officer, Xentrans
Jun 2511:50
Conference pass
Taking advantage of next-generation connectivity for rail
Customer Experience
Peter Kingsland, SVP UK, Asia & Australia, Icomera UK Ltd
Jun 2511:50
Conference pass
Destination revenues: creating a seamless customer-to-loyalty-member journey
Loyalty
- Begin with doing your homework first
- Lay the groundwork for a smooth start
- Consider different options for a successful journey
Jun 2512:10
Conference pass
Focusing on day trip services instead of over-hyped night trains: Offering affordability instead of speed
Commercial Strategy
Jun 2512:10
Conference pass
The effective management of data for mobility services
Digital Innovation
Clemens Behr, Project Lead of Mobility Data Platform, Verkehrsverbund Rhein-Sieg
Jun 2512:10
Conference pass
Engaging with the deaf community to implement effective solutions enabling safe & confident travel by public transport
Customer Experience
Jun 2512:10
Conference pass
Transforming fares, ticketing and retailing in the UK rail sector: Simplification with the customer in focus
Retail
Simon Smith, Director of Policy, Operations and Change, Passenger Services, Department for Transport
Jun 2512:10
Conference pass
Revamping the Eurostar loyalty scheme post-merger: tailoring our offer to attract our target customers
Loyalty
Dorothee Mariotte, Marketing Director, Eurostar International Ltd
Jun 2512:30
Conference pass
PANEL: Effectively creating modal shift to rail by matching customer expectations with effective sales & distribution solutions & strategy
Retail
Josef Schneider, Chairman, European Passengers' Federation EPF
Juanjo Quesada, Head of Distribution, IRYO
Jan Ilik, EU Affairs Representative, Czech Railways (CD)
Jun 2512:50
Conference pass
From origin to destination: How quality content supports quality journey planning
Digital Innovation
Jun 2512:50
Conference pass
Transforming rail loyalty with innovative pricing models on the Swiss network
Loyalty
Reto Lüscher, Head of Pricing and Revenue Management, SBB
Jun 2514:30
Conference pass
Sharing our learnings from transitioning from leg based to O&D based RM system
Commercial Strategy
Jun 2514:30
Conference pass
Driving sustainable transport forward in London: the strategy, the reality & sharing lessons learnt
Digital Innovation
Jun 2514:30
Conference pass
Exploring the impact of real time occupancy information for customers: the current status of project "SAFIRA" to reach our goal of ultimately shifting behaviours in peak travel times
Customer Experience
Jun 2514:30
Conference pass
Our experiences implementing OSDM at Samtrafiken
Retail
Johan Hammar, Manager Projects & IT, Samtrafiken
Jun 2514:30
Conference pass
Transforming Renfe’s offering with a smart approach to loyalty
Loyalty
Ignacio Portillo, Head of B2C Marketing Loyalty, CRM, Mk. Automation and Digital media., RENFE
Jun 2514:50
Conference pass
From green loyalty programs to mobility insights with a single app: Success stories from German cities
Loyalty
Fabien Sauthier, Chief Operating Officer, MOTIONTAG
Jun 2515:10
Conference pass
Sharing our strategy behind growing our Brussels / Amsterdam route & developing our dynamic pricing capabilities
Commercial Strategy
Natascha Hooft, Pricing & Revenue Management Expert/Vice Chair Eurail BV, SNCB + Eurail BV
Ilona Gaasendam, Pricing Manager, NS International
Jun 2515:10
Conference pass
Innovation in practice: Succeeding with technology-driven innovation in passenger transport
Digital Innovation
Kristian Kolind, Executive Vice President, Stra, Vy
Jun 2515:10
Conference pass
Developing a real time information system for customer & operational excellence at JR East
Customer Experience
Takahito Sahoda, Senior Manager, East Japan Railway Company
Jun 2515:10
Conference pass
Deutsche Bahn's experience in implementing OSDM APIs
Retail
Alexander Mokros, Head Of International Sales Partnerships and Supervisory Board Chair Eurail BV, DB Vertrieb
Jun 2515:10
Conference pass
Optimising package offers to loyalty customers with data driven personalisation insights
Loyalty
Fernando Castejón, Director Pricing, Network planning y Distribution, IRYO
Jun 2515:30
Conference pass
Unlock Explosive Revenue Growth: Mastering Quick-Win First/Last Mile Innovations for new Customer Value
Digital Innovation
Adrian Ulisse, Transit Partnerships, Uber
Jun 2515:30
Conference pass
Connecting travelers and rail: Providing a seamless passenger experience with MaaS
Loyalty
Jun 2515:50
Conference pass
Making an impact on Gen Z: Creating effective campaigns that work with the younger demographics
Commercial Strategy
Birgit Schmoltner, Head of Marketing, Communications and Design, Verkehrsverbund Tirol
Jun 2515:50
Conference pass
20 Public Network Organisations - One Solution: Check In & Be Out in the State of Baden-Württemberg
Digital Innovation
Konstantin Schaible, Project and Process Management, Stuttgarter Strassenbahnen
Jun 2515:50
Conference pass
Trenitalia's experience in implementing OSDM API and accounting
Retail
Gabriele Donà, Internaitonal Sales, Trenitalia
Luca Mariorenzi, IT Program Manager International Retail Systems, FS Technology S.p.A
Jun 2515:50
Conference pass
Integrating VOR Regio Bus & VOR Flex services: Learnings from a region-wide implementation
Loyalty
Jun 2516:10
Conference pass
Panel: Driving forwards revenue management as an effective tool for commercial success in rail
Commercial Strategy
Yan Laporte, Director of Customer Success, ExPretio
Jorgen Scott, Head Of Revenue Management, DSB
Gonzalo Romero, Head of Revenue Management, Renfe
Marion Sanlaville, Performance Manager, Ouigo Spain
Christoph Hinterleitner, Head Of Pricing And Revenue Management, ÖBB
Jun 2516:10
Conference pass
Reducing the burden of managing and distributing accurate, consistent and enhanced passenger information across all channels, however divergent
Customer Experience
Ralf Cabos, Chairman, PaxLife Innovations GmbH
Jun 2516:10
Conference pass
Panel: Delivering OSDM as an effective standard to simplify the future of transport retailing
Retail
Nick Brooks, Secretary General, ALLRAIL Alliance of Rail New Entrants in Europe
Alexander Gellner, Head of International Distribution and Incoming Market, SBB
Jun 2516:30
Conference pass
AtoB – A comprehensive intermodal transport service
Customer Experience
Jun 2516:30
Conference pass
Effective strategies for shaping mobility behaviours with effective public & shared transport as the backbone
Loyalty
Blaz Pongracic, Senior Policy Adviser, CER aisbl - Community of European Railway and Infrastructure Companies
Isabella Grahsl, Head of Business Development, DB Regio AG
Jaromír Beránek, Deputy of the Prague City Assembly, Chairman of the International Relations and EU Funds Committe, City of Prague
Jun 2516:50
Conference pass
Creating an ecosystem which cultivates opportunity, innovation and development
Keynotes
Hannes Boyer, President, Verband der Bahnindustrie
Jun 2517:10
Conference pass
Transforming mobility with effective customer centric strategy: Achieving real modal shift in our cities & regions
Keynotes
Ute Bonde, Chief Executive Officer, VBB Verkehrsverbund Berlin-Brandenburg GmbH
Klaus Bamberger, Head of Markets, Wiener Linien
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Jun 269:00
Conference pass
Keynote interview with European Sleeper
Keynotes
Elmer van Buuren, Co-founder, European Sleeper
Jun 269:20
Conference pass
Keynote interview with Forum Virium Helsinki
Keynotes
Zacharoula Syrivli, Project Director, Forum Virium Helsinki
Jun 269:40
Conference pass
From wings to rail: Navigating the shift from air travel to rail
Keynotes
Jun 2610:00
Conference pass
Daring to redefine experiences for travellers: Reimagining our capabilities to attract and retain customers
Keynotes
- How can operators create enticing offers to bring passengers back again and again?
- Understanding custoemrs and potential customers effectively to redesign relevant services & solutions.
- Creating new commercial opportunities that simultaneously benefit the customer.
Michael Acosta, Chief Commercial Officer, Via Rail Canada
Elmer van Buuren, Co-founder, European Sleeper
Maria Hofberg, Chief Commercial Officer, MTRX
Ruben Leonor Bravo, Director of Strategy & Quality, RENFE
Jun 2611:10
Conference pass
Running the night jet: Experiences and ideas for the future
Commercial Strategy
Kurt Bauer, Director of New Business, ÖBB Personenverkehr AG
Jan Ilik, EU Affairs Representative, Czech Railways (CD)
Jun 2611:10
Conference pass
Delivering barrier free access to our services, designed specifically for blind and partially sighted users
Customer Experience
Anton Poprik, Head of the Strategy Department, Dopravní podnik hl. m. Prahy akciová spolecnost
Jun 2611:10
Conference pass
Implementing an effective air/rail strategy: Sharing our experiences
Retail
Rino Schmid, Senior Manager Digital Platforms & Ecosystems, Swiss Federal Railways SBB
Jörg Ostwald, Head of Product, Services und Events, SBB CFF FFS - Schweizerische Bundesbahnen AG
Jun 2611:10
Conference pass
Freedom of mobility: Delivering effective solutions for B2C and B2B customers
Mobility
Jun 2611:30
Conference pass
Sharing our vision for the future of railway in Spain, from new services to improved sales offer
Commercial Strategy
Javier Marin Martinon, Chief Commercial Officer, Renfe
Jun 2611:30
Conference pass
Our challenges for digital innovation at Osaka station: Sharing projects with facial recognition, AI and more
Digital Innovation
Nanto Ishiguro, Senior Manager, West Japan Railway
Jun 2611:30
Conference pass
How LTG Link has simultaneously transforming our customer service level & employee retention with a new experience strategy
Customer Experience
Jun 2611:30
Conference pass
Implementing a new ticketing solution across Denmark: Delivering a great user experience
Mobility
Kasper Schmidt, Chief Executive Officer, Rejsekort
Jun 2611:50
Conference pass
Making accessible and inclusive transport a reality today, not a distant dream
Customer Experience
- Learnings for all: How the sector can collaborate, share knowledge and align to ensure outcomes are unified for the benefit of everyone.
- Delivering indoor accessible navigation at 20 Network Rail termini: dismantling barriers and fostering independence of travellers.
- Bridging the gap: enabling autonomy of choice and method makes for a joined up approach benefiting all of society, delivered with transport first.
Neil Barnfather, Chief Commercial Officer, GoodMaps
Jun 2611:50
Conference pass
Enhance the traveller experience through the lens of intermodal partnerships
Retail
Jun 2611:50
Conference pass
Beyond the basics: Split-ticketing and customer decision-making
Mobility
Jun 2612:10
Conference pass
Fare regulation and behavioural change: Lessons from the English £2 fare cap
Commercial Strategy
Jun 2612:10
Conference pass
Delivering digital reach for our employees to optimise efficiency & employee experience: Our learnings from this change program
Digital Innovation
Christoph Wittmann, Head of IT and Innovation, ÖBB-Postbus GmbH
Jun 2612:10
Conference pass
Enhancing customer experience through the utilization of the boarding points system
Customer Experience
Jun 2612:10
Conference pass
What can the rail sector learn from Aviation’s experience of implementing NDC, and how has the impacted Lufthansa’s distribution strategy?
Retail
Heinrich Lange, Vice President Digital Retailing, Lufthansa Group
Jun 2612:10
Conference pass
Developing a national payment system which works intuitively for customers: How does OV Pay meet customer expectations?
Mobility
Bas Van Weele, Program Director OVpay, Cooperation of Dutch Public Transport Operators
Jun 2612:30
Conference pass
Corporate Mobility Management: The ideal lever for a fast and efficient turnaround in public transport?
Mobility
Jun 2612:50
Conference pass
Making competition really work for all: Operators, IMs and, most importantly, passengers
Commercial Strategy
Revantha Rodriguez, Deputy Director, Corporate Finance, UK Department for Transport
Federico Pareja, CCO, Ouigo Spain
Kristian Kolind, Executive Vice President, Stra, Vy
Jun 2612:50
Conference pass
Will on demand services answer the mobility needs we are designing for? Developing long-term solutions which work beyond pilots
Customer Experience
Torsten Wiesske, Senior Manager Transport On-Demand Innovation & New Markets, Transdev
Jun 2612:50
Conference pass
PANEL: Delivering effective retail offerings for customers to make connections work effectively: including Air/Rail and cross border railway
Retail
Francois Le Doze, Chief Commercial Officer, Eurostar International Ltd
Heinrich Lange, Vice President Digital Retailing, Lufthansa Group
Sebastian Rieckesmann, Head of Intermodal Cooperations, DB Fernverkehr AG
Sarah Panthou, Commercial and Marketing Deputy Director, OUIGO
Jun 2613:10
Conference pass
Interactive workshop: Creating inclusive & diverse organisations: Discover tangible impacts to take back to your own organisation
Digital Innovation
- Understanding the value of supporting equality & inclusion in your business.
- Learn from international examples of creating strong business impacts.
- Understand what you can do to create positive impact, whatever your role.
Odis Palmer, Equity, Equality, Diversity & Inclusion Project Manager, Great British Rail Transition Team
Jun 2613:10
Conference pass
Customer centricity: A journey from insight to action to custumer fulfillment
Customer Experience
Jun 2613:10
Conference pass
The outline of smart ticketing in Japan and utilization of its big data to improve our customer services
Mobility
Shinta Tsukii, Senior Manager of Rolling Stock, East Japan Railway Company
Jun 2614:30
Conference pass
Developing a bus service to support the wider strategic targets of the region: Our impact
Commercial Strategy
Peter Jančovič, Bus Division Director, Board Representative for Business Development, Koleje Małopolskie (Lesser Poland Railways)
Jun 2614:30
Conference pass
Delivering an integrated digital customer experience across 35 carrier members and 33 countries - the Eurail perspective
Digital Innovation
Jun 2614:30
Conference pass
Designing a just mobility system effective for all citizens in the Amsterdam Region
Customer Experience
Eva Bentz van den Berg, Inclusive Mobility Policy Officer, Vervoerregio Amsterdam
Jun 2614:30
Conference pass
Competing on value to customer: Beyond the High-Speed Network through a large connection system
Retail
Fabrizio Bona, Chief Commercial Officer, Italo - Nuovo Trasporto Viaggiatori
Jun 2614:30
Conference pass
Developing a new payment system in Budapest: Sharing our learnings in our technical environment
Mobility
Bence Nagy, Head of Digital Channels Development, BKK Budapesti Kozlekedesi Kozpont
Jun 2614:50
Conference pass
Growing our network: Winning over customers to choose Westbahn
Digital Innovation
Thomas Posch, Managing Director, WESTbahn Management GmbH
Jun 2615:10
Conference pass
Making fleet decarbonization profitable with AI-powered design and operations
Commercial Strategy
Jun 2615:10
Conference pass
MaaS Evolution: Navigating the future challenges with last-mile solutions & innovations in logistics (parcel lockers)
Digital Innovation
Jun 2615:10
Conference pass
Let It Flow: Optimizing passenger flows through digital passenger information
Customer Experience
Jun 2615:10
Conference pass
Enabling seamless travel for Chinese customers: Enabling Wechat and Alipay on the SBB network
Retail
Daniela Derendinger, Product Manager Embedded Touchpoints, Swiss Federal Railways SBB
Rino Schmid, Senior Manager Digital Platforms & Ecosystems, Swiss Federal Railways SBB
Jun 2615:10
Conference pass
Implementing BIBO ticketing solution in Genova: Sharing our learnings
Mobility
Enrico Buzzo, Technology Innovation Manager, amt genova
Jun 2615:30
Conference pass
Technologies, strategies and developments which can change the game for Bus services
Commercial Strategy
- Navigating the transition to electric:Overcoming the barriers to success.
- Reducing barriers to access for customers, from planning journeys to integrated transport solutions.
- Applying an innovation mindest to attract customers out of their cars and onto our networks.
Gerard Hellburg, Program Manager Clean & Sustainable, Vervoerregio Amsterdam
Jun 2615:30
Conference pass
Designing transport solutions for everyone: data insights into passenger needs to enable product teams to design effective solutions
Customer Experience
Jun 2615:30
Conference pass
Developing our digital sales channels in Lithuania
Retail
Austeja Zaure, LTG Link
Jun 2615:30
Conference pass
Moving from pilot to full roll out with our successful on demand mobility model in the Hamburg region
Mobility
Anthony Armiger II, Project Director On-Demand Mobility, Nahverkehrsverbund Schleswig-Holstein GmbH
last published: 12/Apr/24 16:35 GMT
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