Mark Langmead | Director, Compass Operations
Translink

Mark Langmead, Director, Compass Operations, Translink

Mark Langmead is Director, Compass Operations with TransLink.  He is responsible for revenue collection and the customer experience with the Compass smart card and ticket program in Vancouver BC. In this capacity, Mark developed and implemented the strategic plan to transition the organization from traditional magnetic strip fare media to smart tickets and cards. Mark is responsible for the development and implementation of long term strategic plans and the introduction of new fare products and features to increase ridership, revenue, and improve the overall customer experience. Mark is leading the introduction of Tap to Pay credit card and smartphone payments at TransLink which will begin next month.

Appearances:



Day 1 @ 12:30

Transforming the experience of riding transit with innovative payment and ticketing solutions

  • How have we been tackling the challenge of transforming our payment options in order to reduce the barrier to travel
  • Making solutions suitable for all: the enduring need for cash options and alternative formats
  • Developing innovation with minimal budgets in a post-covid economic environment

Day 2 @ 12:15

Solving payment challenges and friction for customers and merchants

  • How to make payments invisible for domestic and international customers?
  • Which payment challenges do rail and mass transit operators face?
  • How can a modern payment platform help

Day 2 @ 12:30

Transforming the experience of riding transit with innovative payment and ticketing solutions

  • How have we been tackling the challenge of transforming our payment options in order to reduce the barrier to travel
  • Making solutions suitable for all: the enduring need for cash options and alternative formats
  • Developing innovation with minimal budgets in a post-covid economic environment
last published: 27/Sep/21 19:05 GMT

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